Network Administrator Resume

Title
Network Administrator

Primary Skills
IT Administrator, Operations Manager

Location
US-FL-Tampa (will consider relocating)

Posted
May-02-09

Profile

Hands-on and diverse IT and IS management experience in network administration and end-user support. Focused efforts on hands-on service, troubleshooting, and problem solving for employees. Consistently exceeded performance expectations coupled with track record of success maintaining operational productivity and efficiency. Developed and maintained positive relationships with outside vendors and all levels of staff in team-oriented environments. Thorough and contemporary knowledge of cutting-edge applications, servers, databases, and telephone systems. Excellent communication skills coupled with an exceptionally strong work ethic.

Technical Skills & Certifications

Operating Systems and Server Products: Vista, XP, MS Server 2003/2008, MS Exchange 2003/2007, DNS, DHCP, IIS, WUS, WINS

Applications: Visual Studio 2005, MS Visual Safe Source, MS Office XP/2007, Power 2 Pay, eFreedom, QuickBooks, A/S 2000, Visio, ImageRight, PMSC, Facsys, VERITAS Backup Exec 11d, SharePoint

Databases: SQL Server 2005/2008, Access 2003/2007

Languages: VB.net, SQL

Hardware: Dell Servers & Desktops, Toshiba Phone System, Routers

Certifications: MCP, MCSA 2000/2003, MCSE 2000/2003

Experience

2002 -- Present
CAPITOL PREFERRED / SOUTHERN FIDELITY INSURANCE COMPANY
Program Development, Systems Analyst, Network Administrator

Responsible for daily operations, helpdesk support, and project, server, and backup management. Provided hands-on service and problem solving for up to 80 employees.

Key Responsibilities

Designed, installed, and administered MS Server products.

Ensured data security through maintenance of company backups.

Supported all aspects of project documentation, analysis, construction, testing, and implementation.

Special Projects

During 2008 hurricane season, teamed with claims managers and designed and implemented a more efficient claims processing workflow.

Coordinated and assisted with development of online hurricane distribution system that distributed claims to 3rd party outside adjusters.

Used SQL server reporting services and report designer in development and enhancement of 30+ reports for various departments.

Extracted information from policy processing company's AS/400 system by constructing 100+ SQL queries and stored procedures in our Data Warehouse.

Developed and implemented claims, returns premium, and commission checks with Power 2 Pay system.

Significant Accomplishments

Managed hurricane claim outsourcing project with five Third Party Administrator companies.

Designed ImageRight workflows to streamline daily work and increase productivity throughout every department.

Gained knowledge in of all aspects of internal operations, including claims, customer service, underwriting, marketing, and financials.

Recognized with five Employee of the Month awards.

Education

FLORIDA STATE UNIVERSITY
BS, Management Information Systems, 2002

Certifications
MCP, MCSA 2000/2003, MCSE 2000/2003



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