Help Desk/Admin Assistant Resume

Title
Help Desk/Admin Assistant

Primary Skills
Results driven, technologically savvy IT/business professional

Location
US-CA-Los Gatos (will consider relocating)

Posted
Oct-07-09

EDUCATION
Heald College, Milpitas, CA
A.A.S. Information Technology-Network Security, January 2009

University of San Francisco, Cupertino, CA
B.S. Management Information Systems, August 1999

Heald Business College, San Jose, CA
A.A.S. Computer Applications, April 1995

PROFESSIONAL SUMMARY

OPERATING SYSTEMS/SOFTWARE/HARDWARE APPLICATIONS PROFICIENCIES
Windows XP, Vista, Windows Server 2003 Administration, MS Word, MS Excel, MS PowerPoint, MS Visio, MS Outlook/Exchange, cc: Mail, ACT 2000!, VMware usage and setup,
Secure Clean software forensics, Symantec Ghost Backup software application

INFORMATION TECHNOLOGY COURSEWORK
Basic & Advanced Networking, Network Security and Forensics, Core Hardware Technologies,
Operating Systems Technologies, Disaster Recovery, Defensive Countermeasures,
Linux exposure

HANDS ON BUSINESS EXPERIENCE
Highly developed PC skills including proficiency with MS Office software applications
Staff training experience/tutelage on MS Office software, hardware and peripherals
Coordination of tasks, both locally and globally across multiple time zones
Meticulous attention to detail, proactive and able to think quickly and independently
50 wpm typing, 152 net keystrokes per minute ten key by touch, quick learner and very adaptable
Project management/administration and administrative support experience
Outstanding interpersonal skills, working effectively on a team, maintains composure in stressful situations and deadlines
Excellent verbal and written communication skills -- able to communicate directly, concisely and diplomatically
Start up experience with domestic/international based and Silicon Valley 150 companies
Travel/visa arrangements, project management and administration/desktop user support
Event planning, sales/marketing support, “C” Level executive support experience
Vendor relations, analytical proficiency/numerical aptitude, self directed
Able to translate highly technical documents into easily understood terms
Macintosh user experience

PROFESSIONAL CERTIFICATIONS IN PROGRESS
Presently studying for CompTIA Network +

PROFESSIONAL EXPERIENCE
HCL Technologies America (multinational IT/software company)
Sunnyvale, CA
September 2006 to June 2007
Wireless Telecom Administrator/Vendor Relations

• Simplified all company requisition procedures for management of cell phones
• Streamlined the tracking/payment of all company bills
• Corporate point of contact for all issues with corporate apartment/guest house for overseas contractors based in U.S.


Patni Computers, Inc. (multinational IT/software company)
Milpitas, CA
March 2004 to June 2006
Project Administrator-PMO/ePMS/Staff Trainer

• Analyzed and entered all data that was entered into the project management timekeeping system
• Published and edited all job vacancy report for company recruiters
• Trained coworkers and supervisors on the usage of internal time keeping/billing system

SBC Global Services (global telecommunications company)
San Ramon, CA
Working for Patni Computers onsite at SBC
Project Administrator-ETS Portfolio Management/Front Door

• Developed new procedures for the training of new personnel on the project timekeeping system
• Processed all updates to contractor database; maintained email distribution lists, updated corporate real estate records
• Instructed coworkers/supervisors in the usage of contractor billing system for company employees

Cheng Power Systems (power plant manufacturer)
Mountain View, CA
February to October 2001
Administrative Assistant-Document Control/Project Administrator

• Managed an ISO9002 computerized document control system; support of engineering department
• Wrote job bulletins/descriptions for internal/external postings

Uhere Corporation (networking and e-commerce company)
San Jose, CA
June to October 2000
Executive Assistant to President and CEO

• Became proficient in the use of business intelligence, gate crashing, project management and costing to assist in networking with potential company business partners
• Drafted first business proposal for initial company business sale and presented it to client
• Point of contact for domestic/international visa/travel arrangements; scheduled all trade show arrangements

CONTRACT POSITIONS
Worked for Silicon Valley 150 companies, various start ups and multinational companies as a project administrator, administrative/executive administrative assistant, and document control clerk from 1998 to 2004

HONORS/EXTRACURRICULAR ACTIVITIES
Straight A's for one quarter at Heald Business College
Certificate of Academic Achievement from Heald College for GPA 3.5 or higher
Perfect Attendance during studies at Heald Business College, University of San Francisco and Heald College
Eagle Scout Award and member of the National Eagle Scout Association

Certifications
See above


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