Resume of Help Desk Support Analyst

Title
Help Desk Support Analyst

Primary Skills
Network+, Security+, MCP

Location
US-CO-Colorado Springs

Posted
Aug-17-08

EXPERIENCE
May 2001--Present Copy Experts Colorado Springs, CO
IT & Assistant Store Manager
Network trouble shooting to minimize downtime
Restored and Re-installed computer systems
Performed file backup via external harddrive or CD/DVD.
Managed all aspects of printshop (production, quotes, supplies)
Supervised new installation and layout for new location
Typesetting and graphic design work for customer artwork
Payroll clerk
Accounts payable/receivable clerk
Provided training for new front counter personel
Troubleshooting hardware/software issues

EDUCATION

2004-2007 Colorado Technical University Colorado Springs, CO
A.A., Information Technology
Graduated with highest honors

CERTIFICATIONS

CompTia
Network+ (CompTia ID: COMP001005812995)
Security+ (CompTia ID: COMP001005812995)
A+ Fundamentals (Colorado Technical University)

Microsoft
MCP (MCP ID: 5970806)
Exams: 70-270 and 70-290

ADDITIONAL COMPUTER SKILLS

Netgear, D-link, and Belkin wirless routers
Netgear switches
Remote Desktop
MS Windows (upto XP and Server 2003)
Apple OS 9 and X
Adobe Creative Suite (CS2)
Microsoft Office (upto 2003)
Microsoft .NET environment (C++)
Quark Express (upto Quark 6.1)

Certifications
Network+ (CompTia ID: COMP001005812995)
Security+ (CompTia ID: COMP001005812995)
MCP (MCP ID: 5970806)
Exams: 70-270 and 70-290


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