Senior IT Technical Specialist Resume

Title
Senior IT Technical Specialist

Primary Skills
Windows, Lotus Notes, Apple Mac

Location
Canada-ON-Toronto

Posted
Feb-28-09

Professional Profile
Experienced and solution driven Team Leader and IT professional, with a proven track record in ensuring effective implementations specifically on Apple Mac and Windows platforms. Comfortable with responsibility, is flexible and adaptable to different environments. Commercially aware, focussed to client's requirements and able to build rapport quickly, is analytical and detailed in approach with accreditations.

AREAS OF EXPERTISE:
• Testing, imaging and implementation
• Software packaging and deployment
• Team Leading
• Tier 3 Support and escalation
• Disaster recovery
• Good communication/documentation skills (English and French)
• Good customer relations skills

TECHNICAL PROFICIENCIES

Platforms: Windows NT/2000/2003(Client/Server)/XP, MAC OS X (client and server)
Hardware: Dell, IBM, Apple (Desktop, laptop and server), HP printers
Networking: TCP/IP, DNS, Ethernet, Cisco VPN, VOIP
Tools: Lotus Notes, McAfee Virus Protection Utilities, McAfee Safeboot Security,
Adobe Creative Suite(CS1, 2, 3), Microsoft Office Suite, Citrix (client and
management console), Blackberry (RIM BES), Quark Xpress, Remedy,
Macromedia, Oracle, RAdmin Remote Control, Picdar Media Mogul,
VMWare, Markets Data ( Reuters, Bloomberg, Thomson Financial), Acronis
Ghost, Oracle

PROFESSIONAL EXPERIENCE

FINANCIAL TIMES LTD, London, UK Oct 2000 -- Dec 2008
Team Leader and Senior IT Support Specialist
Leading a team of 5 Tier 3 analysts involve in escalations and resolutions of cross-platforms issues - Windows and Mac - within prioritise SLA in an ITIL environment in compliance with SOX; Windows and Mac servers support and build; testing and imaging Dell and Apple hardware; administering and supporting Lotus Notes/Domino; Blackberry Enterprise Server (BES) administration; collaborate with external contractors to improve and test existing and new products and presenting results to senior management; liaising with 3rd party suppliers and on-site support personnel.
Key Achievements:
• Mac OSX Server build, configuration, management, and OD and AD integration
• Participating in regular audits to ensure regulatory SOX compliance
• supervising and assisting daily activities of analysts
• involve in massive rollout project Dell PC (hardware and software)
• roll out and upgrade of Lotus Notes on PC and MAC
• laptop and desktop builds and upgrade
• support if over 1500 users in-house and remote


WOLFF-OLINS LTD, London, UK March 2000 -- Sep 2000
Technical Engineer
Provided remote and on-site support for domestic and international users. Overseeing day to day MAC support operations, coordinating with designers and 3rd party suppliers to ensure all relevant equipment and software was available.
Key Achievements:
• Eudora email configuration services for Windows and Mac
• Administering NT and Novell servers
• Monitoring systems performance using several tools


GATEWAY COMPUTERS, ICL, London, UK Jan 1999 -- Feb 2000
Tier 2 and Tier 3 Support
Recruited to support internal analysts in English and French on Gateway hardware and Windows.
Key Achievements:
• Liaising with on-site engineers on hardware issues and approval of parts via Vantive


APPLE COMPUTERS, ICL, London, UK 1997 -- 1999
IT Analysts
Member of the EMEA team providing Tier 1, 2 & 3 support in English and French to Apple Mac clients. Workings closely with Apple engineers to test and troubleshoot known issues.
Key Achievements:
• Rapid career progression from Tier 1 to Tier3
• Training and assessing new technical agents


MILLER STARR LTD, London, UK 1996 -- 1997
Database Programming
Internship and work experience within Database Marketing team to create/design, manipulate and controlling relational database. Using SQL and Microsoft Access to retrieve, update and transfer 1000's of data. MS FoxPro scripting tool for Data manipulation.


EDUCATION AND CREDENTIALS

BSc (Hons 1st) in Business information Technology (BIT) -- 1996
London Guildhall University, London, UK

Professional Certifications
• ACSE -- Certified Apple Directory Services Integration and Administration v10.4(Client and Server)
• Active Directory Helpdesk Essentials
• City and Guilds Computer programming

Professional Training
• ITIL Introduction Overview
• Apple silver and gold training certification

Language Skills
• Fluent conversational and written English and French

Certifications
ACSE - Certified Apple Directory Services Integration and Administration v10.4(Client and Server)
- Active Directory Helpdesk Essentials
- City and Guilds Computer programming



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