Resume of Information Systems Manager / Network Administrator

Title
Information Systems Manager / Network Administrator

Primary Skills
Network Administrator, IT Strategy Consultant, IS Manager with 8+ yrs of experience in desktop and server administration

Location
US-FL-Tampa

Posted
May-09-07

Information Systems Manager / Network Administrator

SUMMARY
Network Administrator * IT Strategy Consultant * IT Director
A highly motivated, results-focused Information Systems Manager with 8+ years of hands on information technology experience in desktop and server administration including; analyzing, designing, consulting, deploying and managing medium size infrastructure. Strong project management, business-focus and resource management capabilities. Recognized for influencing growth and elevating market perceptions of quality and consistency.

EXPERIENCE
Information Systems Manager - 2006 to Present
Confidential, Tampa, FL.

Member of senior staff with full responsibility for strategic planning and and deployment of hardware infrastructure. This included the deployment and performance tuning of both Windows Server 2000 and Windows Server 2003 based systems, network systems and client desktops.

* Selected PC technology and software for production environments and administrative staff that resulted in tremendous savings. Reduced labor and production time.
* Developed plans to safeguard computer files against accidental and unauthorized modification, destruction, and disclosure and to meet emergency data processing needs.
* Conferred with personnel to discuss issues such as computer data access needs, security violations, and programming changes.
* Tested data processing system to ensure functioning of data processing activities and security measures.
Head the department in charge of making fiscal year budgets and IT related purchases to further expand or our diversified environment.

Owner / President
- 2004 to 2006
Advanced Computer Design, Rome, GA.
* Owner / Manager of Advanced Computer Design, LLC
* Grew company from a startup operation to over $150,000.00 in stable sales in the first year.
* Consulted with clients to address security vulnerabilities, disaster recovery and system deployments.
* Responsible for driving sales by direct selling and up selling of products and services.
* Managed employees including the interviewing and selection process of new prospective employees.
* Performed day to day service calls, fields visits and repairs to desktop, server and networking equipment.
* Met with vendors and clients on a regular basis to discuss goals and achievements.
* Designed, installed and maintained category 5 networks.

Client Software / Hardware Support

- 2004 to 2004
Dexis, Alpharetta, GA.
* Supported a variety of customers via phone and remote desktop in the use of proprietary software on various platforms including Windows XP and Windows 2000 Server.
* Visited customers at various sites with our sales staff in the field to facilitate an environment whereas the customer had a technical representative onsite for presale and post sale training, setup and maintenance.
* Strengthened relationships by face-to-face contact to ensure business continuity between client and company.
* Responsible for driving business and up selling of software.

Deputy Sheriff

- 2003 to 2004
Floyd County Sheriff's Department, Rome, GA.
* Maintained order within the jail population.
* Jointly supervised an inmate population of approximately 1000 inmates.
* Served criminal warrants, performed routine traffic stops, and served court documents.
* Transported inmates to and from court appearances, medical appointments outside of the jail facilities and work details.
* Maintained courthouse security.
* Enforced the laws of the State of Georgia.

Server Support Technician / Global Services Division

- 2000 to 2003


IBM , Atlanta, GA.
* Tier 5 Technical support agent for large-scale clients including the Department of Defense, The Pentagon, GAP, Kroger and Kmart
* Sales of "X Series" servers through contact with customers.
* Supported customers via telephone and remote desktop on various lines of IBM's X Series Servers.
* Assisted customers in setting up, maintaining and restoring R.A.I.D. arrays including RAID 0, 1, 5, and spanned or global arrays.
* Assisted customers in replacing CRU (customer replaceable units) parts.
* Assisted IBM field technicians in troubleshooting and repairing various IBM equipment in the field including IBM desktops, laptops and servers.
* Coordinated the shipment of critical parts to various locations all over the US to assist in the support of field staff.
* Assisted sales staff for customer upgrades and sales of various IBM equipment from a technical standpoint by answering technical questions and sorting out technical failures in the field
* As part of IBM's highest level of support I was part of a team that was credited for increasing the overall first call solve rate by 75%
* Recognized on multiple occasions for multiple awards chosen by our customers and IBM.

Chemical Weapons Specialist / Anti - Terrorism

- 1995 to 2004
U.S. Army, Marietta, GA.
* Originally trained as a track wheel mechanic responsible for the preventative maintenance and repair of various tracked combat vehicles.
* Retrained as a Nuclear / Biological / Chemical warfare specialist.
* Graduated top of my class in the US Army TRADOC Academy.
* Received numerous awards and citations for outstanding academic ability and dedication to the US ARMY.
* Trained in Anti - Terrorism Tactics, including various Homeland Defense programs.
* Trained in advanced weapons and tactics.
* Served with a special operations group in the 81st RSC.
* Achieved the Rank of Corporal prior to my Honorable Discharge in December of 2004 after completing both my active duty and reserve obligations.


EDUCATION
H.S. Diploma - 1995
East Bay Senior High School, Riverview, FL.
GPA: 3.5

SKILLS
* Computer/Network Security
* Computer Architecture
* Client Servers System Design
* Configuration Management
* Critical Problem-Solving
* Infrastructure Design, System Integration Testing and Network Architecture
* Building and Leading Teams
* Client Relationship Management
* Hands-on Technical Leadership
* Hiring and Supervising Staff
* User Training and Support

COMPUTER CERTIFICATIONS
* MCSE, Microsoft 2007. Currently pursuing my MCSE Certification for Windows Server 2003
* A+ Certification, CompTIA

TRAINING
* IBM Training, IBM 2000. Over the course of 3 years with IBM, I attended multiple training classes related to the Infomation Technology field with an emphasis on Server architecture.

Certifications
See above


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