RESUME DETAILS

PROFESSIONAL SUMMARY

Seasoned, resourceful IT Professional with 20+ years
experience managing critical network operations centers and
core infrastructure in high-volume voice and data
environments such as FEMA, Nextel, Qwest and NationsBank.
Broad expertise in network performance monitoring,
hardware/software and application installation, complex
troubleshooting, security, testing, user/client training,
documentation, vendor relations and project management.
* Skilled relationship builder, with a proven track
record in staffing and supervising teams (up to 21
resources) and partnering with business leaders to achieve a
common strategic vision.
* Proficient at designing and implementing networking and
telecommunications solutions that improve operating
stability, efficiency and profitability.
* Exceptional organization, communication and time
management skills; consistently able to deliver top-quality
projects under the tightest deadlines.

TECHNICAL SKILLS
PLATFORMS: Windows 2003/XP/2000/ME/98, Windows 2003
Enterprise Server, Windows 2000/2000 Advanced Server, UNIX,
Sun Solaris
NETWORKING/TOOLS: Lucent Technologies Cascade 9000/5000
Switches, Cisco Cerent 15454, ONI OPTX9000, Cisco 2500/2600/
3600 Routers, Cisco 3500/5000/6500 Series Switches, IDNX,
Stratacom Switches, 3Com Routers, LAN/WAN /MAN, SONET/DWDM,
ATM, G-Ethernet, Frame Relay, HP OpenView, Netcool,
Nervecenter, MAXM, BMC Patrol, Visionael, Hikiemian,
Netanalyst, Newbridge Networks, Cabletron Spectrum
Analyzers, TCP/IP, OSPF, BGP, IGRP, EIGRP, RIP, PPP, H323,
Northern Storage Suite Disk Quota Application, Lucent G3
PBX, CMS Supervisor, DEFINITY Site Administrator, Avaya PBX,
Cisco Works
SOFTWARE: MS Office Suite, Siebel, Remedy, Clarify, Adobe

PROFESSIONAL EXPERIENCE
DEPARTMENT OF HOMELAND SECURITY/FEMA, Hyattsville, MD;
09/2005 - Present
TECHNICAL SUPPORT - IT ENTERPRISE/DISASTER OPERATIONS; 1
year 8 months
Provide technical and customer support at the National
Processing Service Center, one of the first points of
contact for citizens to initiate claims for assistance after
a disaster. Thoroughly support IT infrastructure deployed
in response to disaster recovery efforts, and install or
maintain erected field offices charged with onsite
activities at a disaster location. Maintain connectivity,
operability, availability, reliability and optimal
performance of all servers and services.
* Install and configure hardware/software and deploy new
equipment.
* Perform corrective and preventive measures on existing
equipment.
* Patch and lockdown systems, ensuring access by
authorized personnel only.
* Revamp and upgrade documentation with system changes
and upgrades.
* Handle system backups and data recovery.
* Ensure system compliance as established by the Office
of Cyber Security.
KEY ACCOMPLISHMENTS:
* Implemented DHCP server, greatly increasing backbone
LAN performance.
* Enhanced asset management and reduced equipment
replacement and maintenance costs, by effectively
redesigning desktop deployment policies.
* Consolidated current document library and implemented a
document tracking mechanism, improving policy and procedures
management.
* Reconciled user accounts for several systems to more
accurately reflect users in the organization, lowering
equipment footprint and server costs.
* Spearheaded implementation of a disk quota management
policy to restrict data storage requirements to production
data only, boosting system performance, slashing data backup
job execution times and minimizing archiving requirements
and costs.

TEK SYSTEMS; 09/2003 - 03/2004
IT CONSULTANT; 6 months
Client: Nextel Communications, McLean, VA
Supplied Level 2 & 3 technical support for the National
Network Operations Center, entailing remote restoration of
ground stations nationwide.
KEY ACCOMPLISHMENTS:
* Worked closely with RF field engineers, MSO engineers
and vendors to coordinate repairs to data and voice
facilities.
* Core team member on focus groups to improve technical
support of the MSO Operations/Metro Switching Operations
Centers throughout the country.

TECHMART; 04/2002 - 01/2003
IT CONSULTANT; 9 months
Client: Aeronautical Radio Incorporated (ARINC), Annapolis,
MD
Provided Level 3 support in an ATM/TDM environment by
supporting air-to-ground communications for the FAA between
aircraft and air traffic control towers nationwide. Tested
and troubleshot network problems relating to data circuits,
microwave/analog circuits and LAN connections.
KEY ACCOMPLISHMENTS:
* Played a major role in the remote restoration of
satellite ground stations around the world.
* Aided network and Helpdesk technicians with
installation and maintenance of data/telephone circuits and
wireless cell sites in every airport in the country.

MEDIACENTERS, INC., Chantilly, VA; 08/2000 - 06/2001
MANAGER, NETWORK OPERATIONS CENTER; 10 months
Directed 12 operations engineers and supervisors in the
design and maintenance of Network Operations Center with a
Metropolitan Area Optical Broadband Network on a SONET/DWDM
infrastructure for this startup firm later purchased by AOL.
Oversaw procedural and technical operations center
functions, including HR, training and customer service.
KEY ACCOMPLISHMENTS:
* Recruited, hired, trained and mentored a team of high-
performing employees and established attainable performance
objectives.
* Initiated all program development and system automation
requirements.
* Conducted and facilitated strategic meetings to address
and resolve network expansion for product enhancements and
service level commitments.
* Collaborated with engineers, field technicians, center
supervisors and network operations engineers to complete
complex tasks requiring testing/analysis of network elements
and facilities.

QWEST COMMUNICATIONS, Arlington, VA; 07/1998 - 08/2000
SUPERVISOR, FRAME RELAY/ATM OPERATIONS; 2 years 1 month
Supervised and mentored 21 data technicians in maintaining
optimum performance of the Data Operations Center for Narrow
Band Circuit services. Supported clients with remote
diagnosis, testing and restoration of Qwest's network
equipment or services within the clients LAN, WAN or MAN.
KEY ACCOMPLISHMENTS:
* Developed policies and procedures for the Data
Operations Center as it grew to support Frame Relay and ATM
circuits and services.
* Influential contributor on committees to enhance
technical/customer support.
* Assisted telephone technicians and vendors with fault
resolution on circuits or equipment and performed retesting
to rapidly restore service.

CHEVY CHASE FSB, Laurel, MD; 01/1997 - 07/1998
NETWORK ANALYST; 1 year 7 months
Efficiently administered Branch/ATM platforms over a
Newbridge Enterprise Network. Maintained, installed and
debugged MS desktop applications file servers, printers,
3COM switches/routers and associated Windows NT equipment.
Provided Level 2 support for the corporate LAN and WAN.
NATIONSBANK, Richmond, VA 03/1987 - 01/1997
SUPERVISOR, NETWORK MONITORING CENTER 9 years 10 months
Directed daily workflow of a team of 18 managing a critical
branch & ATM network. Accountable for HR, training, program
development, change/configuration management, customer
service and procedural/technical operations functions.

PROFESSIONAL TRAINING
NMS & ATM Training, TPX Product (Switch Hardware), Packet
Switching Protocol, Frame Relay/ATM Standards, React 2001,
Basic DS1/ DS3, OCn SONET/DWDM Theory, Self Study, DS1/DS3
Facility Troubleshooting, Telabs DACS, Acatel DACS
Troubleshooting and Maintenance, Windows 2003 Enterprise
Server, Windows 2000/2000 Advanced Server Administration,
F.A.D.E.

Certifications
See above

CONTACT DETAILS

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