Help Desk Resume

Title
Help Desk

Primary Skills
Resetting Passwords, Tivoli and NetMeeting remote control assistance

Location
US-VA-Hampton Roads

Posted
Mar-08-09


Objective: To obtain an interesting position in a stable, growing company where I can
demonstrate my level of expertise and achieve new goals.


Personal: Proficiency in Adobe Acrobat, Excel, Outlook, PeopleSoft, Word & Windows '95
through XP. I also have experience in upgrading computer hardware.

Experience:

3/08-5/08 Webster Data Communication, Inc. Norfolk, VA
Help Desk

I worked with the Navy Marine Corp Intranet, on the EDS project. I reset
passwords, insured that assistance was received locally, if there was a
hardware issue and used Tivoli and NetMeeting to remotely connect to
computers, to troubleshoot problems .

7/07-11/07 United States Postal Service Portsmouth, VA
Clerk
I assisted in separating the 2nd and 3rd class mail into various routes, scanned
certified, insured and delivery confirmation parcels and placed mail in post
office boxes for customers.

11/06-12/06 Computer Horizons Corporation Chesapeake, VA
Help Desk
Working at the Dendrite International facility, I took calls from representatives with
The Forest Labs Pharmaceutical Group assisting them with drug sample
disbursements, Toshiba tablet operation, verifying the completion of transactions
with doctors, assisting in the proper disposal of expired drugs and remote
computer assistance.

10/05-8/06 Headway Chesapeake, VA
Customer Service
Taking phone calls at Panasonic and assisting customers in the operation of their
camcorders, digital cameras, DVD recorders and televisions.

4/03-8/05 Walgreens Portsmouth, VA
Service Clerk
Greeting each customer with a smile, handling several thousand dollars a day,
training new hires, setting up displays, stocking shelves and assisting 250-300
customers a day.

10/02-1/03 Towers Perrin Chesapeake, VA
Customer Service
Taking health & welfare calls from Rolls Royce employees during the open
enrollment period to assist them in their yearly elections, facilitating paperwork,
answering questions related to insurance, pensions & their 401K plans. Also,
I assisted in the Komatsu & Avon projects, as needed.



Education:

2005-2006 Tidewater Community College Virginia Beach, VA
Electronics Technology Major
My training is in the fundamentals of computer technology, digital circuits plus
D.C & A.C. circuits.

1991-1992 National Education Center - Bauder College Fort Lauderdale, FL
Broadcasting Diploma Program
My training is in commercial copywriting, broadcast journalism, advertising,
marketing, editing, show preparation & performance, production in full & four
track sound studios, television production with voice editing, master control
operation, television camera operation and switching.

1986-1987 Asbury College Wilmore, KY
Attended for one year.
Psychology major.

1982-1986 Alliance Christian High School Portsmouth, VA
Diploma
Who's Who In America, Chorus, 3 years of college core program.


Military Experience:

1988-1991 U.S. Army Baumholder, Germany
I worked as a 63 Delta truck mechanic on diesel engines.


References: Available upon request

Certifications
See above


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