Senior Technology Executive Resume

Title
Senior Technology Executive

Primary Skills
project management, enterprise programs, global business, contract negotiations, staff management/development

Location
US-TX-Frisco (will consider relocating)

Posted
Jun-09-09


SENIOR TECHNOLOGY EXECUTIVE
CTO -- Vice President -- Director

Highly accomplished professional with a distinguished 18+ year career creating vision, identifying opportunities, building organizations, and delivering strong revenues and profits within intensely competitive markets.

Change agent with strong innovation, transformation and turnaround leadership. Successful in establishing, revitalizing, optimizing and expanding organizational structures, services, technologies, teams and processes to improve market positioning, reduce costs, achieve operational excellence, enhance customer satisfaction, and drive competitive growth.

Strategic analyst, planner and problem solver with superior communication and interpersonal skills. Strength in building synergy between management, teams and partners to support business objectives across complex environments.
Natural team leader with proven ability to motivate, energize and lead to success. Skilled in guiding global teams in evaluating, recommending, designing, implementing and integrating enterprise-wide solutions to meet global business, financial and market demands.


CORE COMPETENCIES
-----------------
* Defining strong and relevant technology and operation strategies to enable business transformation and innovation.
* Successfully aligning technology investments and strategy with business goals to drive global competitive growth.
* Establishing and managing Project Management Office (PMO) methodologies, processes, standards and best practices.
* Driving the quality delivery and management of multi-million dollar enterprise programs for global businesses.
* Building and leading high-performance and motivated teams sharing common vision and goals.
* Structuring, negotiating, executing and monitoring large-scaled, complex contracts.



PROFESSIONAL EXPERIENCE

=======================


CONFIDENTIAL -- IRVING, TX - 2008 TO PRESENT
HEAD OF BUSINESS IMPROVEMENT / TRANSFORMATION
Hired to establish strategy, build operating structure, and strengthen transformation managed services to global clients.
Full leadership, negotiating and decision-making accountability for creating managed services delivery framework, developing predictable cost models, establishing strategic partnership, staffing and training, building operating infrastructure, and instituting project management methodology to enable the consistent, successful delivery of transformation managed services clients. Manage 8 Global Program Directors, 41 Project Managers, and more than 100 Engineering and Field Service teams.
LEADERSHIP & STRATEGY
* Defined and implemented business strategy and roadmap, organizational structure, and tools to establish a successful transformation managed service delivery model for LAN, IPT, Application Performance and Application Baseline services.
* Introduced standard project management methodology based on PMI standards, providing an effective framework for successful account transformation and obtainment of client confidence from Day One.
* Created global standards and processes for global Enterprise Program Office to enhance on-time delivery and management of services.
* Developed a hybrid service delivery solution utilizing internal organizations and external partners, reducing costs of services and enhancing competitive advantage within the marketplace.
TECHNOLOGY & BUSINESS SOLUTIONS
* Led all efforts to implement newly established delivery model for pilot managed service transformation contract valued at $1 billion. Directed 12 Program Directors in guiding the standardization and stabilization of infrastructure supporting 140,000 users in 617 plants and business / sales offices throughout 68 countries. Directed team in migrating disparate legacy infrastructure to MPLS architecture, reducing monthly alerts by 50% while delivering VoIP, video conferencing, teleconferencing and live media services.


ELECTRONIC DATA SYSTEMS (EDS) -- PLANO, TX - 1994 TO 2008
DIRECTOR OF TOOLS, PROCESSES AND STANDARDS -- GLOBAL NETWORK SERVICES (2004 TO 2008)
Chosen to drive innovation and standardization across Global Network Services business, reduce expenditures, and cost-effectively strengthen the management of outsourced network services.
Full strategic and operational oversight for restructuring processes, teams and standards; renegotiating contracts; evaluating and implementing network management tools and best practices; establishing and launching new service offerings; and instituting new global supplier governance. Held complete accountability for $395 million business providing outsourced LAN, WAN and IPT managed services to more than 5,000 customers globally across more than 1,000 Data Centers. Led cross-functional global teams of up to 150.
LEADERSHIP & STRATEGY
* Transformed business from 3-year steady double expense growth into a profitable organization within 6 months, reducing OPEX expenses by 12% within 1st year and 22% within 3 years.
* Established a Professional Services organization to provide application testing services to client's LAN and WAN infrastructures, facilitating the capture of additional revenue and potential contracts.
* Created Global Application Aware Networks for all EDS Data Centers, positioning EDS in the magic quadrant of Gartner while enabling sales force to effectively market enhanced services to customers.
* Built new Supplier Governance Framework and team to conduct monthly operational reviews of systemic problems and long-duration outages, and manage the appropriate implementation of solutions across 22 suppliers.
TECHNOLOGY & BUSINESS SOLUTIONS
* Conceptualized, gained approval, and led the creation of Global Network Order to Activation system, utilizing Oracle MetaSolv, delivering a centralized means to analyze and report on key financial, engineering and asset data. Solution reduced cycle time to deliver services by 25%, minimized project management overhead, eliminated 7 disparate systems, enabled client billing within 30 days, and provided NOCs with accurate asset inventory and configuration data for enhanced troubleshooting and change management.
* Led teams in evaluating and rationalizing global network assurance tools from 200 to 60, reducing overall costs and delivering a true product lifecycle management methodology.
* Managed the development of Supplier Governance database to measure overall supplier performance against established SLAs while providing a means to capture, analyze and report on chronic technical issues within hardware and telecommunication partners' environments.
* Directed the design and rollout of Root Cause Analysis database to correlate incidents globally against device, circuit, client and human error, and implement strategies to reduce critical outages.

DIRECTOR OF GLOBAL SAP INFRASTRUCTURE IMPLEMENTATION -- CLIENT DELIVERY (2002 TO 2004)
Requested to provide technical and operational leadership to new client in New Zealand and resolve key issues with 3-year behind and $220 million over budget enterprise SAP implementation initiative.
Collaborated extensively with CIO and leadership teams to create a centralized supply chain management strategy, capture key challenges, and resolve technical, process and organizational issues. Defined and executed approach for global data center migrations, business application conversions, disaster recovery and business continuity, and infrastructure design and optimization to support the rollout of SAP to 48 countries. Established controls for reporting, SLA adherence, deliverable tracking, issue/risk management, and team integration. Managed globally dispersed team of 130 and budget of $450 million.
LEADERSHIP & STRATEGY
* Credited with turning around and delivering SAP implementation program for world's second largest dairy company, on-time and under budget.
* Established global Program Management Office to support the customization of modules and build out of infrastructure.
* Championed the build out of new high-availability infrastructure environment to ensure optimal uptime of mission-critical SAP system, automating the shipment and receipt of products while enhancing core Human Resources operations.
TECHNOLOGY & BUSINESS SOLUTIONS
* Program managed the consolidation of 28 global Data Centers into 4 regional Data Centers, including application, circuit and hardware migrations, reducing overall costs and complexity.
* Led the rollout of the largest single instance of VMWare to resolve Windows NT 4.0 issues; deployment of Sun Solaris environment; and migration of more than 80 applications to new Sun Solaris platform. Strategy reduced hardware footprint by 40%, standardized UNIX applications onto single platform, and reduced overall production support costs.

DIRECTOR OF WEB HOSTING AND WEB DEVELOPMENT -- CLIENT DELIVERY (2000 TO 2002)
Promoted to define turnaround strategy for 37 troubled outsourced accounts throughout Southwest and Northeast regions.
Established a comprehensive transformation strategy and detailed roadmap; built strong relationships with accounts; renegotiated contracts; and instituted new Service Delivery Organizational structure. Partnered with client leadership teams to clearly define needs and issues, and created new web applications and web hosting strategy. Directed team of 115 through 12 direct reports in providing web development and production support to client environments.
LEADERSHIP & STRATEGY
* Pivotal role in turning around 37 under-performing red accounts to green status within 6 months.
* Facilitated the capture of $18 million in new business and the largest web development and hosting contract to date.
TECHNOLOGY & BUSINESS SOLUTIONS
* Led all efforts to build web development and test proof-of-concept environments for a key insurance client within 30 days, enabling the capture of largest combined web development / hosting deal in EDS history and positioning organization as an innovative leader in web development while enabling the client to support annual enrollment of more than 200,000 users with 98% success rate.

SOLUTIONS CENTER MANAGER -- NORTHERN CALIFORNIA (1998 TO 2000)
Selected to orchestrate a major transformation of practice to achieve profitability. Conducted a complete assessment of teams, processes and portfolio; identified needs and issues; and introduced new standards and best practices to ensure alignment with internal and client goals. Managed team of 325 and budget of $410 million.
LEADERSHIP & STRATEGY
* Successfully turned around and positioned under-performing outsourcing accounts into referenceable clients while increasing revenue by 15% annually.
* Spearheaded the establishment of Northern California Innovation Council, enabling the creation of technology roadmap and delivery systems.
* Championed the creation of Global Database Management Team, increasing profits by 5% within 1st year and 25% within 2nd year, enabling EDS to compete on ERP implementation and support contracts.
TECHNOLOGY & BUSINESS SOLUTIONS
* Introduced client scorecard; renegotiated favorable contracts; and consolidated and restructured technical resources into multi-faceted dedicated client delivery teams, comprised of applications engineers, desktop engineers, server engineers, and support staff, increasing the quality of services to clients.

PROGRAM DIRECTOR -- SOLUTIONS CENTER MID WEST (1997 TO 1999) / PROGRAM DIRECTOR -- SOLUTIONS CENTER HOUSTON (1995 TO 1997)
EXECUTIVE MANAGEMENT PROGRAM (1995 TO 1997) / NETWORK ENGINEER -- HEALTHCARE STRATEGIC BUSINESS UNIT (1994 TO 1995)
TECHNOLOGY & BUSINESS SOLUTIONS
* As Program Director for the Solutions Center in the Mid West, chosen to oversee the design and deployment of environment to support the divestiture of Solutia from Montsano Company. Established and led teams in the rapid design and deployment of infrastructure, systems, applications and platforms, and subsequent separation of core data into new environment under tight deadlines.
* As Program Director for the Solutions Center in Houston, held complete accountability for providing optimal support to outsourced IT operations for 30 strategic clients. Spearheaded the built out of 2 enterprise Data Centers for global airline company and relocation of desktops, infrastructure and systems from 27 disparate buildings into centralized Data Centers.
* As Network Engineer, architected and led all efforts to migrate existing infrastructure across Data Center and 400-user office building from hub to switched environment to reduce TCO and enhance manageability for national client. Oversaw the design of new Data Center, including platforms, systems and environmentals; rollout of fiber optics across 5 floor building; upgrade desktop computing environment; and migration of applications to new platforms.


EDUCATION
=========
BACHELOR OF BUSINESS ADMINISTRATION IN BUSINESS OPERATIONS
AMERICAN INTER-CONTINENTAL UNIVERSITY

2-YEAR EXECUTIVE MANAGEMENT PROGRAM - EDS

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in Frisco, TX | Resumes in Texas

View other Senior Technology Executive resumes, IT Manager resumes