Resume of Telecom Engineer/Anayst

Title
Telecom Engineer/Anayst

Primary Skills
Nortel Meridian Option 11-81C, BCM

Location
US-FL-orlando (will consider relocating)

Posted
Jul-13-07


EXPERIENCE:


11/2006-6/2007 Telecom Engineer
Connextions Inc

Responsible for implementing Aspect ACD Systems, Aspect Quality Manager system at two locations. Witness Recorder Systems for over 1200 agents for various Clients in the E-Health and E-Commerce area. Also responsible for the Noble Autodial system for autodial outbound clients. Implementing CCT (Call Control Routing) for 800 numbers for the Call Center. Responsible for moves, adds and changes of all aspect phones. Oversee the OC12 Sonet for adds and ordering T1's, DID's. ISDN, and COT, TIE and OC 12 Sonet Ring. Partner and work with vendors on system upgrades. Other duties as assigned


2/2005-11/2006 Telecom Analyst
CuraScript Inc
Responsible for implementing Call Pilot, Symposium. Implementing scripts for call center. Upgrading OTM and Call Pilot. Manage three Option 11 remote switches, and a 2 Node remote switch that is fibered to an Option 81C. Oversee 5 BCM's (Business Communication Manager responsible for Design, programming, cable and training of user on the BCM systems, Norstar system remote switches at various locations within the United States. Responsible for Move, add and changed to the Option 81C Rel 3.0 , ordering T1's, DID's . ISDN, and COT, TIE and OC 12 Sonet Ring. Partner and work with vendors on system upgrades. Other duties as assigned

9/2004-2/2005 Tier III Technician
MCS of Tampa
Responsible for the programming of a Naval Warfare Center on an Option 81C switch, with Option 11 remote switches. Managed the Call Pilot voice mail system. Responsible for implementing Voice Over IP. Performed SC to SC fiber connections to remote switches. Upgraded the OTM Software. Also responsible for the Companion System. Performed other duties as assigned.


3/2003 to 9/2004 Telecommunications Consultant
Teksystems Temp Agency
Responsible for the installation of various systems, such as RF 2.4 GHZ Wireless systems and access point installation. Consult customer on network cabling, VOIP, Cisco router, and various PBX systems. Installed 19 and 23 inch rack for customer and installed patch panel, Window software, CAT5E, CAT3, DS1-DS3. Also installed desktop equipment and software for various customers. Other responsibilities included working on a 800 call center with the Nortel Option 81C (Release 25.40), symposium, Call Pilot, Meridian Mail, IVR and Periphonic equipment. Required duties included morning routines daily, troubleshoot when needed and Move, add and changes for the call center.

8/2000 to 11/ 2002 Operations Manager
Clearblue Technologies Inc., Orlando Fl.

Managed a 28,000 square foot Fiber Neutral Hub building. Oversaw all installation of network systems for various major carriers. Managed and trained a staff of 8 personnel on all components within the facility ensuring proper maintenance and operations were implemented. These systems include: Window NT Server and Client Window 2000, LAN/WAN installation,
TCP/IP, Cisco Routers, Vesda smoke detection; Powerware UPS system; Invensys Rectifier DC system; DataTrak monitor system; Ringhaver 2 Megawatt Generator with 3000 gal tank; State of the art ADT system and monitor system. Trained technician on various Telecom equipment: i.e. CAT5E, CAT3, DS1, DS3, T-berd 2310, T-berd 310, and Fluke 4100S Fiber tester. Wrote Standard Operations Procedures for the site on various equipments. Organized accountability for on time customer delivery and report status results directly to Directors and executive staff. Solicited bids from contractors, approved and ensured proper standards are followed. View all contractors DMOP before work was performed.

9/1995- 9/2000 Sr. Telecom Engineer
MCI World COM * Orlando FL

Provide second level support to local technicians on a Siemen EWSD Class 5 Switch; performed provisions and translations SS7 links on switch. using the Fujitsu OC48, OC12, OC3 Equipment. Provision the ALCATEL 1631 DSC DEXCS1L, DEXECS1, Paradyne 3150 switch for DS0 to DS3. Working in the switch to installed trunks and turn up customers service, i.e.: ISDN, DID trunk FXS, FXO. Experience on DLC (digital line carrier)T-Berg 109, 209, 310, 2310 and Flute Fiber equipment. Perform additional site surveys of customer if necessary. Manage installations of Local service, track Telco after receipt of FOC and escalate for delivery. Managed installations for local service, track Telco after receipt of FOC and escalated for delivery. Also served as the Telecom Administrator for three sites in Florida. Responsible for moves, add and changes on Nortel Option 11 and Option 61C PBX phones systems


8/1994-8/1995 Telecommunications Technician II
Bell Atlantic Meridian* Vienna, VA

Responsible for the installation of Meridian products such as: ACD Max, Meridian Mail throughout the Metro area. Assigned to several major account to build ACD queues for Clients and Troubleshoot equipment and performed moves, adds and changes. Maintained complex ACD systems and related interface equipment. T-I network, voicemail, ACD, and digital PBX systems, including Meridian Options 21-81C, ST, MS, XL, XT, AT&T Merlin, Rolm, and NEC.


EDUCATION AND JOB RELATED COURSES

Chopticon High School 1977 (Math and Computer)
Valencia Community College 2003 (Communication Networking)
Familiarization (options 11-81C) Introduction to Telecomm Concepts and Structure;
Meridian I Options 21-81C Certification
Symposium, Callpilot, Voicemail
Windows 95,98 and 2000, NT, 3900 Cisco,
Siemens EWSD Class 5 Switch Translation Database Maintenance
Siemens EWSD Class 5 Switch Operation and Maintenance
SS7 links, RF 2.4 GHZ wireless systems
Fujitsu OC48, OC12, OC3 Equipment ALCATEL OC3, OC12, OC48 FOTS Equipment
NEC PBX, Prostar Key systems, AT&T Partner
Installation Workmanship Requirements (IWRM-1)
DSC DEXCS1L Operations and Maintenance
DSC DEX ECS1 Operations and Maintenance
Install and Test of NEC RC28D
X11Basic Database Administration ; Installation and Maintenance; NT Windows Install
AC/DC Theory - Basic Installation of Telephone Systems
Basic Electronics Transistor & Resistor Theory
Noise Reduction - Cable Splicing - Instrument Repair
Inside Plant Engineering
Drafting - Architectural, Mechanical & Electrical

References available upon request


Certifications
Installations and Maintence (Nortel)


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