Resume of Account/Relationship Manager

Title
Account/Relationship Manager

Primary Skills
Account Management

Location
US-TX-McKinney (will consider relocating)

Posted
Oct-08-07

CAREER OBJECTIVE
Exploring career opportunities to utilize my Business Development, Private Sector/Military Background, Customer Relations, Communications and Organizational abilities in a challenging Account Management assignment.

QUALIFICATIONS
•Over 18 years of successful business experience in conjunction with the U.S. Navy background.
•Active DOD TOP SECRET (SSBI) Clearance.
•Top producer in Information Technology.
•Outstanding performance in sales and account development.
•Strong capability in closing high-ticket sales.
•Highly motivated and dedicated individual with demonstrated analysis and problem-solving skill sets.
•Expertise in the development and maintenance of highly positive client relationships.
•Record of progression to assignments of increasing authority and responsibility.
•Proficient in customer service within team and individual environments.
•Proven communications, role-modeling and team participation abilities.
•Demonstrated capacity to develop rapid and effective client rapport.
•Track record of consistent achievement/over-achievement of goals in highly competitive environments.
•Skilled in maintaining and expanding repeat customer business.
•Strongly service-oriented with ability to meet critical needs.
•Well organized multi-tasker.
•Notable time management and presentation skill sets.
•18 years of Naval Intelligence experience as a senior Non-Commissioned Officer.
•B.B.A.

PROFESSIONAL EXPERIENCE
Account/Relationship Manager, BillMatrix Corporation, Dallas, TX 2004 - Present
•Recruited to perform account management, sales, contract negotiations, RFP and proposal support.
•Serve as key member of Sales Team Committee.
•Identify, track and resolve issues/risks related to delivery of client contracts.
•Orchestrate project scope and client expectations through contract life cycle.
•Pro-actively achieve overall satisfaction of high profile, strategic and at-risk clients.
•Have attained unusually high retention rates and revenue growth.
•Build and manage relationships at all levels within client organization.
•Work closely with senior leadership, operational managers and application end-users.
•Leverage virtual team of internal sales and support resources to pursue and close new business.
•Perform quarterly “review and status” sessions assessing client needs, developing solutions, initiating value propositions and developing/delivering proposals.
•Act as direct Client Facilitator developing, nurturing and maintaining senior-level user relationships.
•Direct account project planning covering business requirements collection, monitoring/ensuring milestones.
•Ensure all project deliverables are met.
•Key contributor in development and testing phases of new client implementations.
•Facilitate service and product enhancements for existing clients.
•Collaborate with internal departments and lead cross-functional teams to develop and implement strategies/process-improvements for client cost containment and business growth.
•Aggressively pursue and close contract renewals.

Technical Account Manager, Network IP, Longview, TX 2001 - 2003
•Retained to manage post-sales engineering facilitation, customer orientation, software setup and training utilizing web-based software.
•Effectively interfaced with individuals/corporations exhibiting software platform and demonstrating new products for existing and potential customers.
•Streamlined customer spin-up processes.
•Successfully implemented new products including Teleconferencing, Prepaid Internet, DUO Cash, Prepaid Calling Cards, Web-based recharge accounts and other Network IP supported products.
•Designated as member of Sales/Marketing Team providing product demonstrations on customer sites and trade shows.

IT/Network Consultant, Pilgrim's Pride, Pittsburg, TX 2000 - 2001
•Brought into organization to deliver key support in assessing and updating IT equipment at corporate headquarters and at major processing plant in Nacogdoches, TX.
•Orchestrated trouble shooting and problem resolutions in software and hardware applications.

Project Manager, Good Shepard Medical Center, Longview, TX 1998 - 2000
•Hired to direct testing/verification of all bio-medical equipment, information systems and plant operations equipment with regards to year 2000 rollover.
•Effectively prioritized equipment to be tested based on criticality to sustaining life.
•Successfully identified devices requiring upgrade or replacement.

Inside Sales Manager, ROMCO Equipment Co., Longview, TX 1997 - 1998
•Tasked to direct heavy equipment parts/components sales to construction and mining customers.
•Produced largest sales volume in ROMCO network.
•Consulted/advised clients on parts needed for repair or replacement.
•Minimized client equipment downtime.
•Efficiently negotiated lower prices on merchandise and shipping.
•Upgraded customer satisfaction while maintaining solid profit margin.

EARLIER BACKGROUND
Prior to 1997, served as Solar Analyst, Baker Support Services, San Vito dei Normanni, Italy and as a Field Sales Representative, Hi-Line Electric Co., Dallas, TX. These positions developed outstanding sales, account management, organizational, communications and customer relations abilities.

MILITARY SERVICE
United States Navy, various duty stations, 1981 - 1991
Intelligence Analyst
Naval Reserves
1999 - Present
Complete description of duties, locations, job titles, commendations and training available upon request.

EDUCATION
LeTourneau University, Longview, TX
Bachelor of Business Administration, GPA 3.47, 2000

Certifications
DOD TOP SECRET Clearance


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