Resume of IT Professional

Title
IT Professional

Primary Skills
Technical Writing, Help desk analyst, Education, Training

Location
US-TX-Austin (will consider relocating)

Posted
Jun-05-07


I am searching for employment where I can utilize my broad experience. Currently I have 3 years in Medical billing and experience as a hyperbaric technician. I also have over six years experience in software verification, Information Technology, project management and technical writing. I am excited about challenging prospects and open minded about new positions.

WORK EXPERIENCE:
11/2003 -- 04/2007 South Coast Hyperbaric Medicine and Wound Care
Office Manager, Medical Billing Specialist and Hyperbaric Technician
Handled all aspects of managing a medical clinic office including human resource, financial operations and day-to-day staff activities. Prepared and submitted insurance claims for wound care, office and hyperbaric visits. Scheduled patient appointments and verified patient insurance information and benefits. Operated a ten person multiplace hyperbaric chamber during HBO patient treatments and served as a tender for patients inside chamber during the HBO treatment.

08/2003 -- 11/2003 IBM -- Austin, Texas Contract -- Contract TekSystems
Web Education Team
Worked on team to develop and edit web based education materials for various IBM products.

02/2003 -- 08/2003 Data Junction Corporation, Austin, Texas
Technical Writer
Prepared and edited online technical manuals, tutorials, and help files for consumer use of database integration software involving a variety of applications including Oracle, XML, SQL Server. Maintained existing documents and overall planning, designing, and writing new documentation. Technical skills include RoboHelp 2002.

08/2002 -- 02/2003 NASA -- Johnson Space Center / SpaceHab Corporation, Houston, Texas
Neutral Buoyancy Laboratory (NBL) Scuba Diver
Member of the Dive Operations team for NBL at NASA Johnson Space Center Houston. Responsibilities included safety diver for astronauts during pool sessions to ensure astronaut's safety, and filming astronauts space walk simulations in pool. In addition, responsible for topside work to prepare for pool sessions and maintaining equipment on site.

08/1997 -- 08/2002 IBM - Tivoli Systems, Austin, Texas
06/2000 -- 08/2002 Verification Engineer
Successfully performed functional verification for Tivoli Point-of-Sale (POS) version 2.0, Tivoli POS version2.1 upgrade, Tivoli Decision Support Discovery Guide for POS version 2.0 products, Tivoli E-Marketplace Manager, Crystal Reports for Tivoli Web Service Manager & Tivoli Web Service Analyzer, Tivoli Intrusion Manager and Tivoli Monitoring for Oracle. Responsibilities included setting up test environment, creating test case scenarios, execution records, test plans and status reports.
03/1999 -- 05/2000 IT Project Support Office
Responsible for creation of Microsoft Project plans including agreement, budget, change issues, formal reviews and daily activities for IT projects. Coordinated project activities, provided technical advice and prepared status reports for IT managers.
E-Mail Task Force 02/10/2000 -- 05/31/2000
Assist project teams with project to effect measurable enhancements to the capability and integrity of Tivoli's e-mail systems.
Tivoli Service Desk Version 6 Upgrade 02/07/2000 -- 05/31/2000
Assist project teams with project to upgrade Tivoli Service Desk to version 6.0.
IT Security Audit Project Manager 12/15/2000 -- 5/31/2000
Assist project teams with project to assess security risk within Tivoli including Network, Workplace and Policies/Procedures.
Y2K Web Project Manager 08/01/1999 -- 1/04/2000
Project Manager of team responsible for the inventory of Tivoli's external / internal web applications for Y2K compliance and coordinating all required updates.
Tivoli Service Desk Project Coordinator 03/01/1999 -- 07/30/1999
Successfully implemented new customer service software suite, Tivoli Service Desk. Assisted Tivoli Service Desk Education Coordinator with training sessions for Tivoli Help Desk and Resolver Groups.
06/1998 -- 02/1999 Diagnostic Administrator/ Knowledgebase Editor
Analyzed and developed processes, policies and procedures that met Tivoli's Internal Help Desk educational needs. Managed the education of these employees to include all aspects of the IT Help Desk environment. Member of project team to implement new customer service software suite, Tivoli Service Desk, within Tivoli.
08/1997 -- 05/1998 Lead Help Desk Agent
Provided technical phone support within a Windows NT and UNIX LAN / WAN environment. Responsibilities included PC support and troubleshooting, Lotus Notes email troubleshooting, and support for Windows95 and Windows NT operating systems. Assisted users with local area network and remote access configurations, hardware and software upgrades and purchasing requests. Assisted in creation of help desk documentation, and design of policies and procedures.

06/1997 - 08/1997 Applied Materials System, Austin, TX Contract - Corestaff Staffing Services
HR Automation Specialist
Maintained HR employee tracking databases. Responsibilities included processing daily job postings, preparing weekly and monthly reports and tracking HR statistics. Assisted in creating reports for tracking hiring/termination statistics and reconciling headcount differences between departments.

03/1997 - 05/1997 Fisher Rosemont Systems Inc., Austin, TX Contract - EDP Contract Services
Lotus cc:Mail Administrator
Managed and maintained the Lotus cc:Mail system for five post offices on a DecNet and NT Local Area Network (LAN) and Wide Area Network (WAN) environment. Responsibilities included cc:Mail technical support and troubleshooting, installations and maintenance of mobile and Lan email, and daily maintenance of post offices. Also responsible for documenting technical procedures and training information.

09/1994 - 02/1997 DTM Corp., Austin TX
03/1996 - 02/1997 Network Administrator for DTM / Office Manager for ESG (Contract --ESG Networking)
Managed and maintained multiple server/multiple-environment Novell Local Area Networks (LANs) and Wide Area Networks (WANs) for a company of 100 users. Responsibilities included PC support and troubleshooting, installation and maintenance of Email and Internet systems, coordination and maintenance of computer systems and peripherals. Also responsible for planning MIS user support system, and installation and configuration of industry standard software and applications. Designed formats and provided training on installed products. Developed of MIS policies and procedures.
05/1995 - 03/1996 Field Service Administrator
Provided administrative support for Director of Engineering Services, Field Service Mangers.
09/1994 - 05/1995 Field Service Administrative Assistant
Provided administrative support for Field Service Administrator.

Education:
Texas A&M University - 1992, BA in History / Secondary Education Teaching Certification
Certified Hyperbaric Chamber Operator

Related Experience:
Medisoft
SpringCharts EMR
Tivoli Service Desk
Informix Client
Oracle 8.17 / 9i Client and Server
DB2 Client
Sybase Client
MS SQL Server Client
MS 95/98/NT/Win 2K/XP
MS Office, Project, PowerPoint
UNIX -- AIX / Solaris
RoboHelp 2002
Tivoli Framework 3.6.1, 3.7.1
Tivoli Decision Support Guide


References furnished upon request.

Certifications
See above


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