Resume of Business Analyst

Title
Business Analyst

Primary Skills
Highly experienced business professional seeking an analyst position in any i...

Location
US-FL-Jupiter

Posted
Jan-22-08

Objective: To utilize my extensive business analysis and project management skills in a growth oriented, customer focused and process driven environment.

PROFILE:

An experienced business professional with years of increasing responsibility for a Fortune 500 telecommunications/services company in both operations and system processes. Recent career emphasis on analysis of complex business problems, identifying business needs, documenting requirements, controlling complex system changes, streamlining operational processes, reducing costs and working with large multi- functional teams. Strong organizational, problem solving, communication, analytical and project management skills. Extensive experience analyzing business processes developing and leading teams in process improvements.

WORK EXPERIENCE:

Senior Project Manager, Mainstream Holdings (2007-2008)

Responsible for implementation of project and change management practices. Managed all requests for change. Coordinated overall project list. Responsible for managing project priorities. Acted as the point of integration between technology department and marketing team. Documented business requirements, developed test cases and tracking projects through to successful implementation. Performed quality assurance testing tracing system changes to business requirements. Made recommendations and lead meetings to influence project management and standard development lifecycle processes to better drive projects from concept to successful implementation.


Director -Operational Quality Process Management (1999-2006)

Responsible for quality control of AT&T Consumer's pricing actions ensuring flawless execution across all systems and operational groups. Also responsible for Ordering, Provisioning and Fulfillment processes within context of the end-to-end AT&T Consumer Operation Process.
* Lead cross organizational teams, conceptualizing, assessing needs, and designing business improvement requirements from both a software and operational perspective.
* Provided support to both regulatory and law departments in federal and state proceedings.
* Developed business requirements for changes in ordering, provisioning, fulfillment and billing software. Supported a team of technical analysts in root cause analysis focused on quality improvement and implementation of process and software changes.
* Managed the business prioritization of multimillion dollar budget associated with all software development.
* Managed implementation, compliance oversight and controls monitoring of Sarbanes Oxley requirements.
* Five time recipient of the Circle of Excellence Award for high performance.


District Manager - Consumer Marketing Division (1995-1999)

Responsible for the new service delivery and process management of consumer ordering and provisioning processes including tracking results and measurements. Specific focus on quality of data, identification of problems, and implementation of corrective actions.
* Managed a cross organizational director level steering committee as well as a cross business unit corrective action team in support of traditional local and long distance services.
* Managed a full range of executive support to the Vice President & General Manager of Consumer & Small Business Marketing and sales as well as executive human resource support to that office.
* Acted as the advisor in connection with directing AT&T's $18B Core Long Distance business with particular focus on marketing processes, operational and organizational design issues. Activities included: organizational design, project management, issue identification and resolution, planning marketing agendas, marketing briefings, research, policy development, employee communications, presentation preparation, executive complaints, governance processes, staffing, career planning, and performance management.


District Manager - Consumer Product Management (1991-1995)

Directed 40 member staff in provision of quality assurance functions to the domestic Consumer Communications Product and Marketing groups. Areas of responsibility included ordering and billing, performed both internally and externally to AT&T.
* Contributed to winning the Malcolm Baldridge Award and was instrumental in achieving significant billing operations budget reductions.
* Led systems and operations groups in process improvement activities resulting in identification of $100M of expense reductions.
* Utilized Process Quality Management Improvement techniques in leading two cross-functional process management teams to improve provisioning and billing related processes and resolve production problems.
* Conducted root cause analysis which led to identification and ultimately prevention of provisioning and billing errors.
* Generated $80M reduction in supplier budgets through analysis and negotiations of allocation methodologies.
* Designed, implemented and measured end-to-end customer experience process.
* Supported supplier management, change management, production control, measurement, and business planning.
* Planned and organized a structure to manage cross-organizational resources involved in customer account management. Also involved definition, requirements, and measurements.


District Manager - Customer Billing Systems (1989-1991)
Led staff of thirty-five managers in the development of methods and procedures and system changes in support of AT&T's Long Distance Billing Control Offices and Bill Print Center achieving increased productivity and efficiencies. Interfaced with data systems in management and control of all billing system releases.

Prior Experience

Manager - Finance
* Designed, implemented and maintained the General and Administrative (G&A) cost allocations between AT&T entities. Managed the calculation of allocation factors and development of procedures. Supported AT&T's rate witness as subject matter expert on G&A allocations.

* Directed a team in the development of AT&T state and national overhead loading rates and wage factor ratios. Planned, organized and implemented audits for rate development as it related to network facilities identifying $20M in overstated overhead charges to AT&T. Introduced new overhead rate methodology. Counseled Network and Legal staff on overhead related billing disputes. Negotiated with Bell companies and represented AT&T as the expert on overhead rates.

* Supervised analysis of AT&T-C Interstate Division's income statement. Included analysis of Communications Benefits Account and other various line assignments during formative process of Corporate Bookclosing. Identified $125M misclassification in benefits accounts. Provided integral analysis assistance in identification and adjustment of errors.

* Held various positions in Service Costs and Rates and Finance including cost studies, journals analysis, regulatory rate witness support, accounting classification, corporate books methods, and journalization of corporate accounting's divestiture related asset transfer.

EDUCATION:
Rutgers University, Accounting
Raritan Valley Community College, Accounting
Certified Process Quality Management
Duke University, Fuqua School of Business Executive Education

Certifications
See above


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