Project Manager Resume

Title
Project Manager

Primary Skills
SDLC, SQA, Building Artifacts, MS Word, EXCEL, PPT, Requirements, MS Project

Location
US-FL-Tampa (will consider relocating)

Posted
Aug-27-09

OBJECTIVE:

Aiming to achieve professional excellence in managing software development projects in information technology -- using my hard earned education / knowledge and professional experience on complete end-to-end software development life cycle. I seek opportunities to excel in quality assurance and managing software development projects.

SUMMARY:

An experienced software engineering / project management / quality assurance professional with excellent customer interaction capabilities in information technology (telecom organizations) and other engineering disciplines having over 11 years software development experience in telecom customer related fields emphasizing on the software quality assurance that includes conventional software development processes in SDLC including project initialization, business requirements, f project plan, scope, cost/schedule/resources estimation, change control, configuration and risk management, lessons learned. Object-oriented systems design and analysis using UML with my masters level studies in information technology with specialization in software engineering and over 30 years in managing design / development, manufacturing, vendor development, quality assurance, inspection / testing, installation and commissioning of electro-mechanical and aeronautical equipment and component. Proven attained excellence in controlling quality and total quality management with highest level of serving achieved as general manager in engineering. Proven ability to plan strategic quality control metrics and methodologies, quality teams, exposure to software testing with service oriented architecture (SOA), software test planning, test cases design, test development, defects reporting and test project management, mainly on IBM Mainframe. Overall aim for achieving customer satisfaction. Support and development of organizational quality culture, team building, management and motivation, imparting and sharing knowledge and skills, excellent communication and writing skills, excellent leadership, interpersonal and managerial skills. Experience with MS Project, Poseidon Case Tool, use case description, UML class diagrams, MS Office, UML diagrams, use cases, class, responsibility collaborator (CRC) card brain-storming technique, OO analysis and design and implementation, RDBMS, OODBMS, Database design with MySQL and Data warehousing / data marts, knowledge of SSAD / OOAD, CMMI, ITIL, ISO, RUP, AGILE, Six Sigma, TQM, ATM and IP network including Multi-Protocol Label Switching (MPLS) for enhancing IP network and HTML, XHTML, XML.JavaScript, VBScript and ASP languages. Brainbench certified as 'Proficient' (3.23) for programming-analysis aptitude.

EXPERIENCE:

Project Manager -- Tech Mahindra, Inc. / Collabera, Inc. 07/2006 -- To date

Working in software development project management and as project manager, head QA, system architect / engineer, project release manager relating to software development projects, analyzing business requirements, user and technical requirements, system design specification, system test plan and test cases, user acceptance test plan and cases, defects reporting tools --DRTT and all other aspects of software quality assurance, system and feature design, project plan and SQA plan docs. Responsibilities include all activities and documentation with respect to application development, testing and quality assurance, interaction with other software development groups, organizations, and users / customers. I am capable to accept any kind of challenges in software development to progress and of working under broad directions. Engaged in resolving issues of complex nature through application of basic principles and theories, development and quality assurance of various ASP.NET, ASPX pages, map-based applications, network portals for wireless and broadband networks, Microsoft Visual Studio .NET 2003 and 2005, Microsoft SQL Server 2005 Management Studio, MS Word 2003, Excel sheets, etc. Creating business requirements, system requirements, estimates, high level design, application design, integrated systems test plan and test sets, software configuration and other related artifacts in managing software development / enhancement projects, managing assigned overall workflow in the software development and testing environment, verifying code changes and updating tables / columns with descriptions in the database, system testing, UAT, UAC, working for achieving user satisfaction at each level.

Environment: Vista, XP Pro, Win 2000 Pro, MS SQL Server 2003, Word 2007, Excel, MS Outlook.

Full-time Student (MSc -- IT, University of Liverpool, UK) 07/2005 -- 06/2006

Specialization- Software Engineering, Passed with Distinction, Dissertation: 'A' Grade
Modules: 'Computer Structures', 'Programming the Internet', 'Computer Communications and Networks', 'Management of QA and Software Testing', 'Information Technology Project Management', 'Software Engineering', 'Systems Analysis and Design Using an Object-Oriented Approach', and 'Database Management Systems Design'.

Software QA Application Engineer / Analyst 08/2004 -- 07/2005
Client: Verizon Data Service Inc., Tampa, Florida

• Project quality management; create test plans, test cases, testing of telephone ordering system on GUI Interface / IBM Mainframe, association with proprietary and win-runner automation tools. Generated quality related documents.
• Work included guiding peers on related quality activities viz. quality assurance, configuration management, project monitoring, measurement and the software engineering paradigms.
• Participated in design reviews and code inspections.
• Assisted management in approval of tools, techniques, methodologies for software enterprise application testing.
• Front-end testing of systems for Customer Telephone, DSL (Data) and Video (Cable) Ordering System on GUI Interface.
• Back-end verification of the results on IBM Mainframe.
• Tracking and monitoring FTTP orders from start to finish in respect of roll out of Fiber-To-The-Premise.
• Test plans / test cases documentation using MS Office products.
• Involved in end-to-end testing escalating testing issues with developers, test-plan / SRS / traceability reviews and daily status reporting.
• Interaction with developers, testers, customers, project architects and management.
• Trouble-shooting general pc problems, downloads, lotus notes.
• Familiar and associated with the team members conducting the automation testing using win runner.
• Environment -- IBM Mainframe, Lotus Notes.

Senior Software QA Analyst 06/1999 -- 07/2004
Client: AT&T Global Network Services / AT&T Labs, Tampa, Florida
Project management, ensured software quality requirements were demonstrated in project management using various measurement techniques, mean-time-to-failure (for reliability), pass/fail criteria, traceability, system / regression test, focusing on code and user acceptance test (UAT) with the respect to the Service Manager software development, baseline control, configuration management, consistency, documentation.
• Test Plan, Test Cases, QA, Analysis, Design, User acceptance and performance testing of software, Development and Testing of Service Manager - a large complex IBM Mainframe enterprise application involving VTAM, CICS, DB2, JCL, MVS, TSO, COBOL and other tools related to testing for Profile Maintenance and RACF Services includes Mainframe messaging services, web testing on LAN - T1 connection. Performing function testing for Service Manager application in respect of SNA / MPN user IDs with different authentication methods including RACF, SecurID, SafeWord and Generic RADIUS protocol. This includes SNA Users, Terminal IDs, Application LUs, MPN users, IP Hosts, Groups, Services, Auth Servers, Accounts, IP Devices/Clients (NetGate and NetClient Devices), Net Policies, and Rules. The work also involved SQL query / data retrieval using SELECT and FROM in SQL statements in various DB2 tables contained in the database using SPUFI in TSO on ISPF panels in order to create test cases.
• Remote Access Services Interface Gateway -- an MPN based interface into the Network via Service Manager Access Point (SMAP) including RIG DISP and MSN DISP Web-Redirect, Roaming for DISP (URD), SM/RIG Logon, Geographic Server Authentications, Generic VS Support Roaming Access, Long Password Support and Geographic Access Control for DISP users related to the virtual private network (VPN) and voice over IP operation readiness testing. Worked in AT&T lab to achieve stipulated results on user authentication to VPN and AVPN.
• Service Manager Administration -- A web based Web Engine interactive tool, used to administer profiles within Service Manager's Multi-Protocol Network (MPN) services using browsers ' Internet Explorer' and Netscape. Various applications / resources including MPN User, IP Host, Group, Account, MPN Services, NetGate, NetClient, Cisco 83x, Branch Office, Customer Direct, Policy and Rule.
• Environment: IBM PC, LAN Ethernet / Token Ring, TCP/IP Passport, IBM Mainframe 3278, TSO, Microsoft Outlook, Lotus Notes, AIX/UNIX, MS DOS.
• Test plans / test cases documentation using MS Office and IBM Book Master.
• Operating Systems: Win XP, Win 2K, ME, Win 98, Win 98SE, Win 95, NT4 Work Station.
• Project Plan / SQA Plan / CM Plan and related documentation using MS Office and MS Project, COCOMO.
• Familiar with CMMI quality assurance 5 levels and processes.
• Necessary understanding of networking including: LAN / WAN / VPN, TCP/IP, routers, switches, network topologies, best practices, and troubleshooting methodologies by virtue of testing networking software for customer Internet authentication at AT&T Labs and also through studies for my Master in information technology with specialization in software engineering.
• Interaction with developers, testers, customers, project architects and management.
• Environment -- IBM Mainframe, Web, Microsoft Outlook.


Software SQA Analyst / Tester 02/1998 -- 05/1999
Client: IBM Global Services, Tampa, Florida

Project Management, analysis, design, development and testing of Service Manager -- a large complex IBM Mainframe enterprise application involving VTAM, CICS, DB2, JCL, MVS, ISPF, TSO, PL/1 and other tools related to testing for profile maintenance and RACF services. Performance of generalized testing of other services viz. SENd / MESsage / NEWs / NOTify / STAtus / Internet Registration and Internet Authentication. Creation of test cases / scripts for integration, functional and regression testing. Performing function testing of the application Service Manager with SNA / MPN user IDs with different authentication methods including RACF, SecurID. SafeWord and Generic RADIUS protocol.
Environment: IBM PC, LAN, TCP/IP, TSO, RACF, IBM Passport, IBM Bookmaster, Lotus Notes, IBM Mainframe 3278, ISPF

Programmer and Test Analyst
Intra Link Info Systems, Southfield, Michigan
10/1997 to 01/1998

• Worked as a programmer in the date conversion project for Nationwide Insurance.
• Y2K project: Analyzing dates impact of all the programs. JCLs belonging to batch system that used 'Y2 GETCEN' a tool for Y2K renovation.
• Responsibilities included allocating Data Sets, Reviewing and Verifying the compliance, compiling the code and modified programs and testing and certifying the modified programs.
Environment: IBM PC Compatible, COBOL VS/370, JCL, and MVS

Technical Consultant 11/1995 -- 10/1996
Consultancy, India

Involved with analysis, design / development and testing of software. Associated with designing feature / functionality specifications, preparation and presentation of prototypes and quality assurance phases of the development. Involved in implementation, testing and maintenance of the skill management system in a human resources department.
Environment: MVS/ESA., M/F COBOL, CICS, VSAM, DB2 and JCL

General Manager 03/1995 -- 09/1995
Vidyut Engineering and Technologies (P) Limited, India

Successfully managed a company manufacturing electrical hoists, cranes and fork-lifts, looking after design / development, production, quality assurance, installation / commissioning, material management, vendor development, finances, human resources, security departments of the entire organization, employing about 40 personnel.

Project Manager 02/1994 -- 12/1994
Gallay India (P) Ltd, India

Successfully established and managed an HVAC company from the scratch, and was involved in mechanical and electrical engineering for design, development, production, quality assurance and installation of ACUs for armored vehicles and electronic containers. I was responsible for successful design of the complete system including cooling / condensing coils, duct, etc. Also managed vendor development, inspection and testing, test schedules, test plans, technical drawings / specifications and scrutinizing commercial offers and resources management of the company.

Works Manager 10/1993 -- 02/1994
Roop Automotives (P) Ltd, India

Over-all management, production / precision machining and quality assurance of ferrous components, planning and control, quality assurance, inspection and testing of automobile precision parts (Yokes - Hot Forging), and documentation for ISO 9000, personnel management using computer.

Manager - Quality and Head R&D 06/1992 -- 08/1993
Fedder's Lloyd Corporation Ltd, India
Over-all management of the QA department and R&D department with approx 65 employees, engaged in the research, designing and developing and quality assurance of refrigerators, air cooled window air conditioners, split and packaged AC units, design optimization, implementing SQC techniques during manufacture / assembly, inspection and testing, defect investigation, trouble shooting, personnel management computerized on pc using COBOL, implementing customer specifications.

Senior Scientific Officer II 11/1964 -- 05/1992
Government of India -- Ministry of Defense, Directorate of Technical Development & Production (Air), Department of Defense Production & Supplies

Design / development, quality assurance and installation / commissioning of a number of times critical turn key electro-mechanical projects dealing mainly in mechanical, aeronautical, electrical engineering and airfield lighting and air conditioning systems, power electronics and logistics. Served in 'Electrical and Instrument' Group. I was involved in reverse engineering process, design and development, preparing technical specifications and engineering drawings in the process of indigenization of defense-oriented quality engineering equipment based on the international standards, mostly conforming to ICAO, FAA and ISO 9000.
Projects managed: 1. Airfield Lighting Equipment for Indian Air Force, 2. HVAC for Radar Communication Project Office, 3. Power Supply -- AMF Diesel Generating Sets up to 100KVA capacity batteries, 4. Aircraft Navigational Lights and cockpit indicating lamps -- includes wing tip / tail lights, anti-collision lights, landing, formation lights. 5. NDT Equipment -- Non-destructive testing of ferrous and non-ferrous metals using mechanical, electrical, electronic and optical methods. 6. Trailers -- Include design, development and quality assurance of 2 -- 5 ton
Capacity trailers for DG sets and HVAC.

EDUCATION:

• MSc (IT) with distinction (specialization in Software Engineering) -- University of Liverpool, UK.
• MSCIS: Passed 4 credits pertaining to (i). Managerial Communication and (ii). Human Relations and Organizational Behavior.
• BS - Aeronautical Engineering - The Aeronautical Society of India, New Delhi, India.
• Specialization -- Refrigeration and Air-conditioning (College of Military Engineering, Pune, India).
• D Mech. E (Mechanical Engineering) - Board of Tech Education, Rajasthan, India.
• Professional -- IBM Mainframe, COBOL, DB2, CICS, MVS, JCL
• Professional -- Fundamental Systems Skills in OS/390.
• Professional -- Diploma in CompTIA Network +
• Professional -- Diploma in CompTIA A+
• Professional -- Diploma in Microsoft SQL Server 2005
• Certification (Brainbench) -- Programmer/Analyst Aptitude (3.23) Proficiency Level: Proficient


CERTIFICATION, REGISTRATION AND ASSOCIATION (PROFESSIONAL INSTITUTIONS):

• Chartered Information Technology Professional -- British Computer Society (CITP)
• Registered as Incorporated Engineer with the Engineering Council, London, UK. (IEng)
• Member - British Computer Society, Swindon, UK. (MBCS)
• Member - The Institution of Engineering and Technology, London, UK (MIET)
• Associate Member -- The Royal Aeronautical Society, London, UK. (AMRAeS)
• Life Member - The Aeronautical Society of India, New Delhi, India. (MAeSI)
• Life Member - The Institution of Standards Engineers, New Delhi, India. (MSIE)
• Senior Member -- American Society for Quality (ASQ), USA.
• Member -- Project Management Institute, USA
• Member -- Association of Computing Machinery (ACM), New York, USA
• Member -- Agile Alliance, USA
• Member -- IEEE Computer Society, USA.

REFERENCES:

Work:
1. Mr. Lalit Garg, Laureate Online Education / University of Liverpool, Phone: +44 7809 771728
2. Dr. Samuel Sambasivam, PhD, Laureate Online Education / University of Liverpool,
Phone: (626) 963-9791
3. Mr. William Mueller, Director -- Software Development, AT&T Labs. Tampa, FL (813) 878-4409
4. Mr. Michael Druffel, District Manager (QA), AT&T Labs, Tampa, FL (813) 878-4031
5. Ms. Margaret Symulevich, Principal Tech Staff Member -- QA, AT&T Labs, Tampa, FL
Phone: (813) 878-3727
6. Mr. Alfonso Kirk, Technology Consultant, AT&T Labs, Tampa, FL (813) 963-7186
7. Mr. Alan Klausner, Technology Consultant -- AT&T Labs Tampa, FL (813) 878-5418
8. Mr. Eric M. West, Technical Supervisor -- Verizon-Florida - SRC (727) 550-5064

Personal:
1. Mr. Gary C. Pelz, Manager (Retd.) - Exhibit Group, Chicago, IL (847) 952-0209

ADDITIONAL SKILLS:

I am a well-organized, details-oriented person who is disciplined and structured, yet flexible to changing needs/demands of the business. I am motivated to accomplish today of next day's schedules and an all-rounder problem solver / troubleshooter with immense courage, self-confidence and ability to do the things in the best possible manner with quality and to the entire satisfaction of my superiors. I am proactive, initiator and the champion of innovation and improvements, not being afraid to challenge status quo thinking. I am reliable and dependable and when given opportunity to learn about new developments and techniques, I have the ability and the capability to learn things very fast and can do just wonders in achieving positive technical results. I am hard working, dynamic in approach. I am highly collaborative, submissive and good listener; and believe in giving my best of skills and knowledge. I have the necessary courage and ability to work under any hard and difficult situation and under pressure. I maintain excellent interpersonal relationship, enjoy working in the team, quickly establishing myself as a trusted member of the team, and can reliably generate results in a rapidly changing environment. I have excellent communication skills and I wish to prove it by serving any progressive organization.

I have excellent communication skills. I am detail oriented with a 'can do' attitude with a high degree of commitment, debugging and testing skills. I, working in a team, enjoy success through perseverance. I am excellent in any documentation work. I value customer interaction and the proper engaging of second-level support teams as necessary. I focus on 100% customer satisfaction as I fully support ISO 9000 practices. I am flexible and never mind working beyond off shift hours and weekends when the urgency arises to complete the pending project work before the dead line and also do multitask efficiently and effectively. I have always exceeded expectations of my superiors in every single assignment through my dedication. I am committed to doing things right the first time, every time.

References upon request.

Certifications
Chartered Information Technology Professional (CITP MBCS)


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