Project Manager Resume

Title
Project Manager

Primary Skills
Project Management, Service Delivery

Location
Canada-ON-Toronto (will consider relocating)

Posted
Sep-04-09

Profile

* Over 11 years of IT industry experience
* Highly skilled and experience in IT Project Management, Business Analysis and in Systems Support
* Maintains excellent working relationships with vendors, technical staff, clients, management, and stakeholders at all levels of organization
* Adept in recordkeeping, technical documentation and project management
* Excellent leader and a team player with strong work ethic and a commitment to excellence in all projects undertaken
* Exemplary written and verbal communication skills

Professional Experience

Capgemini Canada -- Mississauga, Ontario (June 2009 -- Present)
Technical Quality Manager / Project Manager
Responsibilities and Accomplishments: Responsible for the over-all quality of the project within the transition tower build platform team. Identified gaps in existing processes and filled the gaps with robust processes. Identified improvement areas where no process exists. Created processes in the areas where no process exist. Introduced and measured KPI's for the quality and performance of the team, then reported to the management on monthly basis. Created, owned, and maintained project issue log and discussed with the team on weekly basis. Conducted root cause analysis with team members as well as external teams. Successfully implemented various processes after conducting gap-analysis for the project. Amended some existing processes which needed improvement and that have increased team's productivity significantly. Initiated and managed to its entirety a project to reconcile infrastructure to match the design specifications. Increased AIX, Database, and Windows team efficiency and performance by putting in place robust processes for documentation and automation of somewhat repetitive work. Due to it, less resources can perform more work in almost half the time. That has yielded in tremendous cost savings to the project. Both side of the management has praised the project, its deliverables and smooth flow as it is within budget and on-track to completion.

Accenture Canada -- Mississauga, Ontario (December 2007 -- October 2008)
Infrastructure Operations Analyst
Responsibilities and Accomplishments: Responsible for the execution and closing phases of the project. Worked under the direction and guidance of the project manager and the PMO to ensure the execution and closing activities had followed as per the project plan. Monitored and controlled the execution of the project. Closely worked with external sub-contractor and vendor to reach project milestones and produce deliverables. Responsible for accurate and timely project status and performance reports to both the managements. Maintained number of project documents for internal and external purposes. Ensured the changes went through proper change control process. The client was happy on the smooth ramping of the project as well as high quality of deliverables. Received congratulations on job well done from all stakeholders of the project, including client's and internal.

Accenture Canada -- Mississauga, Ontario (August 2005 -- November 2007)
Sr. Systems Administrator
Responsibilities and Accomplishments: As a senior member of the team supported a large financial institution's Windows and UNIX infrastructure, performed well-documented tasks to deliver top-notch support to the client engagement. Worked with offshore teams to achieve common goal of supporting the large infrastructure that spans globally. Became SME on various technologies and processes to provide guidance and mentoring to peers and junior team members. Actively participated in a project to move Boston Remote Management Center to Toronto office. This includes hiring of staff as well as knowledge transfer between team members by providing access to the Wiki pages where the knowledge exists. Transition went smooth and received praises from the senior management.

BMO Financial Group, Toronto, Ontario (January 2002 -- July 2005)
Sr. Systems Administrator
Responsibilities and Accomplishments: Performed typical systems administration duties to manage end-to-end a small server farm. Liaison with vendors and other technical teams to support the environment. Performed roles as a DBA, Web Admin, Backup/Storage Admin, and a project manager. Initiated several projects to enhance the environment. Introduced various technologies to the environment that increased efficiency and performance of the team and infrastructure. In return, benefited the client and paved way for more business for the team.

BMO Financial Group, Toronto, Ontario (November 1999 -- January 2002)
Technical Team Leader
Responsibilities and Accomplishments: Lead highly trained IT support personnel. Created user and employee training manuals, technical documentations as well as process documentation. Acted as a third level escalation point for the team. Successfully started, managed, and completed end-user migration projects. Successfully started, managed, and completed hardware and software migration projects. Provided exclusive support to the bank's executives. Hired, fired, coached, and mentor new and junior staff.

BMO Financial Group, Toronto, Ontario (May 1998 -- November 1999)
Technical Support Analyst
Responsibilities and Accomplishments: Provided second level desk side support to over 1100 users, locally and remotely. Created, tested, and implemented bank standard images for Windows OS using Norton Ghost on desktop and laptops. Conducted training for new users on usage of mail systems such as MS-Mail and Lotus Notes. Active participant in end-user migration projects. Managed LAN ports and IP's for the desktop environment. Supported various applications, hardware, and peripherals.

Education

* BS Information Technology
University of Phoenix
GPA: 3.19 out of 4.00
* ITIL V3 Foundation Certificate
* MCSE NT4.0 Certificate
* PMP Training
* SAP BW/BI7.0 (Data Warehousing) Training

Systems/Applications Proficiency

* Operating Systems: Windows NT, 2000, XP and 2003, RedHat Linux 3/4 server/workstation, Sun Solaris 5.8 server/workstation
* Server Hardware: HP, Compaq, DELL, IBM (including IBM Blade Centre and Frames), SUN SPARCII
* Backup/Storage Hardware/Applications: Exabyte 230D Backup Library, VERITAS NetBackup Enterprise, CA ArcServe 7/2000, NetApp NAS, and IBM SAN
* Server Applications: IBM LPARS, Active Directory Services 2000/2003, MS DFS, MS IIS 4/5/6, MS SharePoint Portal Server 2003, Windows SharePoint Services 2.0, MS SQL 7/2000 Server, VMware GSX Server
* Other Software: SAP NetWeaver Business Explorer 7.10 (Query Designer, Analyzer, Web Application Designer, Report Designer), Lotus Notes 4/5/6, MS Project, MS Visio, MS Office, Visual Studio .NET
* Programming Languages: Unix shell and DOS scripting, VB/VB.NET.

Certifications
ITIL V3 Foundation, MCSE


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