Resume of SENIOR STORAGE ENGINEER - TEST ENGINEER

Title
SENIOR STORAGE ENGINEER - TEST ENGINEER

Primary Skills
Expertise in complex open systems and managed storage services

Location
US-CO-Eaton

Posted
Jan-21-08


SENIOR STORAGE ENGINEER - TEST ENGINEER with 12+ years of success in complex technology organizations seeking position leveraging expertise in complex open systems and managed storage services.
*Dedicated To Delivering Complete, Proactive Customer Solutions across system availability, performance analysis & optimization, capacity planning, service design, storage implementation, and upgrade planning. Solid record of contribution in new product development efforts.
*Excellent Verbal, Written, And Interpersonal Communication Skills with strengths in collaboration, conflict resolution, teamwork, and world-class customer support and service.
*Solid Supervisory Skills. Proven ability to author processes and training materials, delivering targeted classroom training and one-on-one mentoring for colleagues.
*Energetic, Productive Performer who thrives in under pressure, effectively multi-tasking and following through on trouble tickets to ensure on-target achievement of SLAs.
*Self-Directed Learner who rapidly acquires and applies subject matter expertise in emerging storage and replication technologies. Dedicated to continuing professional development.
*Recognized As A Credible, Reliable "Go-To Guy" who demonstrates critical thinking, resourceful problem solving, and subject matter expertise.

EXPERIENCE

STORAGETEK / SUN MICROSYSTEMS via EDS, Broomfield, CO 11/2004-Present
SENIOR STORAGE ENGINEER - TIER II SUPPORT ENGINEER
*Provide second-level complex open systems SAN/Disk problem trouble shooting, analysis and resolution with highest level technical support and consulting with the other team members, including participating in rotating on-call support
*Prioritize, escalate, and follow through on service requests to ensure issues are resolved to SLAs. Collaborate cross-functionally to understand moderate- to high-complexity customer service request escalations, identify their potential root causes, and appropriately resolve or escalate and track to resolution.
*Won "Open Systems Employee of the Month" from a team of 60 within two months of hire.
*Continually selected for key projects, development programs, and staff training initiatives. Selected to serve as departmental technical training lead for open systems disk products.
*Elected by management to serve as Lead TSE/Knowledge Base Admin. & Coach for the Open systems disk team. Turned around an underperforming team, resulting in key account retention. Met and exceeded performance metrics.
*Earned the EDiSun award for innovation of automated on-line customer case creation and field dispatch for simple single drive failures eliminating the need for additional requested support engineers. Saving roughly $200,000 per year (Salaries of additional 3 Support Eng).
*Recognized with Blue Diamond Award for staying on campus, providing 24/7 support for a three-day period during the blizzard of 06 which were declared a State of Emergency by the Governor.

HEWLETT-PACKARD via Volt Integrated Soloutions Group, Ft. Collins, CO 7/2000-4/2003
PROJECT COORDINATOR / TEST ENGINEER, HARDWARE R&D, PA-RISC ENGINEERING TEST LAB
*Interfaced with project managers and engineers to define test requirements and develop a database that would allow for streamlining processes. Interviewed, hired, trained, and supervised 4 lab technicians.
*Improved testing policies and procedures, reducing false error reporting by 50%, freeing lab time for customer failure analysis.
*Selected to serve on elite R&D team, testing and troubleshooting electronic circuits for new PA-RISC product releases. Used computer-aided diagnostics and digital logic devices to locate malfunctions. Modified circuit boards to allow external variance of voltage and frequency on bus lines and components.
*Escalated and resolved key issues that would have adversely affected contractual obligations, customer delivery, and system operability. - Continued Page 2

HEWLETT-PACKARD via Volt Integrated Soloutions Group, Ft. Collins, CO 7/2000-4/2003
PROJECT COORDINATOR/TEST ENGINEER, HARDWARE R&D HPUX HARDWARE I/O LAB
*Supervised 6 PC technicians and conducted network and systems analysis on PA-RISC based proto-type over the lab network, servers, and workstations.
*Led critical integration team, installing and configuring new hardware and software into a lab network.
*Project-managed lab's transition from a public, sub-netted IP addressing scheme to a private 10.10 network addressing scheme complete with DNS servers, switches, routers, and gateways.
*Conducted a full range of testing and analysis of the compatibility of new and old networking components, configurations, functionality, and expandability, ensuring full support for the new network configuration. Test and evaluate all possible peripheral configurations from customer purchasable list.
*Project Coordinator, Hardware R&D 64-bit Intel Architecture Hardware Lab
*Coordinated and documented the testing, troubleshooting, upgrading, repair and delivery of 100+ Intel-Architecture 64 bit systems. Performed compatibility test verification of multiple hardware/firmware/OS configurations. Verify load and general operability of HPUX 11.i, LINUX, and Windows XP. Impact assessment and reporting to the project manager.
*Facilitated communication between HP, Intel, and Qlogic engineers to resolve hardware/firmware/OS compatibility issues.

STORAGETEK via Staffing Solutions, Louisville, CO 10/1997-12/1999
REGRESSION TEST ENGINEER (BETA CODE TESTING), DEPARTMENT LEAD

Aon Innovative Services- Golden, Colorado 11/1996 - 8/1997
TECHNICAL SUPPORT TECHNICIAN, PACKARD BELL HARDWARE AND SOFTWARE

Teletech - Thorton, Colorado 5/1994-11/1996
HELP DESK/TIER I TECHNICIAN, QWEST ACCOUNT

EDUCATION
Metropolitan State College of Denver - Computer Information Systems, Mass Communications, and Pre-Law toward Bachelor of Science degree - 110 credits complete.
Cisco CCNA Academy - Cisco Certified Networking Associate 1-4 - Networking, Routers and Routing, Switching Basics and Intermediate Routing, WAN Technologies

TECHNICAL PROFICIENCIES

Proven ability to administer best-in-class configurations including RAID group configuration, LUN creation and host connectivity, and Storage Area Network design, tape library and volume management, and integration with customer environments.
HARDWARE: LSI/Engenio hardware raid controllers 2880, 2882, 4884, 5884, 4774, 2772, 6998 also sold as rebranded Storagetek B&D series disk arrays, FLX 200 & 300 series arrays | STK FLX 640/680, HBAs: Qlogic, Emulex, Sun, LSI, HP, SAN switches : Brocade, McData, LSI, Cisco | STK Tape Libraries and Drives | technical support of high-end fibre channel RAID storage systems | understanding of FC/SCSI storage/switch protocols and application thereof in solving storage problems (including the ability to operate a fibre channel analyzer)
SOFTWARE: SANtricity Storage Manager (Snapshot, Remote Vol. Manager, SANshare storage partitioning, RDAC multipathing) CAM 5.0MPXIO Traffic Manager, Sun Storage Traffic Manager, Veritas Volume Manager (VxVM), Veritas FileSystem (VxFS), Veritas Volume Replicator (VVR), Veritas Cluster Server (VCS), SANsurfer Management Suite, HBAnyware, Brocade EFCM,
OPERATING SYSTEMS: VMWare ESX 3.x, Solaris, HP-UX, Linux, Windows (All), AIX
NETWORKING PROTOCOLS: CIFS, NFS, iSCSI, NIS, LDAP



Certifications
See above


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