Web Designer Resume

Title
Web Designer

Primary Skills
Web Design

Location
Canada-ON-Toronto

Posted
Mar-10-09


Web Designer

Highlights:
· Over 6 months of experience as Web Designer
· Strong understanding of XHTML, CSS
· Proficient with current design software (Adobe CS3) and basic knowledge of PHP,MySql, Apache, IIS
· Understanding web, FTP, email, domain hosting technology, file transfers
· Web/Graphic design principles and web usability guidelines
· Quickly grasps new ideas and concepts along with strong design sensibilities to develop innovative solutions to problems
· Well organized and detail oriented
· Excellent communication skills -both written and verbal

Professional Skills:

Programming Languages: XHTML, CSS, Basic PHP, MySql
Applications: Adobe Acrobat Reader, Adobe CS3, MS Office, Joomla, Wordpress

Employment History:

Technical Support Agent for Mac products
Volt Management, Toronto
Nov. 2007 to Feb. 2008

Responsibilities included providing prompt, reliable, accurate information to customers while ensuring first call resolution in timely manner and maintained highest level of customer service.

· Helped customers to install, upgrade, troubleshoot, setup mail account, backup, network and manage user rights on Mac OS X (Panther/Tiger/Leopard)
· Provided information to customer regarding setup local area network (wired/wireless)
· Guided customers to recover data with Time Machine, Migration Assistant, Target Disk Mode and from crashed computer system
· Performed probe, analyze, isolate and resolution technique using knowledge base articles
· Analyzed problems and diagnosed where to path call

Technical Support Analyst
Routervillage.com, Toronto
Oct. 2006 -- Oct. 2007

· Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.
· Resolving complex customer questions or problems over the phone, in the areas of system configuration/setup, product functionality and bugs/enhancements. This includes appropriate escalation to other support and quality assurance areas, as well as to development.
· Consult user's guide, technical manuals and other document to research and implement solutions.
· Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
· Set up local area networks and connections to the Internet.
· Install computer hardware, networking software and operating system software.

Rosemount Enterprise, Baroda
Web Design Assistant
June 2004 to Jan. 2005
· Designed client's identity and logo for business cards, brochures
· Provided effective and functional web designs to customers that met their specific business/personal needs
· Conceptualized and designed client web sites, banners, manipulated images
· Ensured accuracy of website content by thoroughly editing and cross-checking
· Played key role in company's growth such as; referred clients, assisted in sales and building client network


Educational Qualifications


Mar. 2008 to Sept. 2008 Web Design & Production Certificate from Humber College, Toronto


References Available upon request

Certifications
Web Design & Production Certificate


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