QA Analyst Resume


Title
QA Analyst


Primary Skills
Proficient in QC - QTP


Location
Canada-SK-City

Posted
May-27-11

RESUME DETAILS

Professional Summary

? Over 9 years of professional experience in field of Software Quality Assurance and Testing with major emphasis in Manual and Automated Testing
? 2+ years on experience as Oracle Apps and Informix
? 2+ years of experience as a Unix System Administrator
? Extensive experience in all phases of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC), Testing Methodologies and Testing Techniques
? Strong ability to understand Business & System Requirement, Use Cases, Design, Architecture documents and covert into testing documents like Master Test Plans, Functional Test Plan, Test Scenarios and Test cases
? Seasoned experience in manual and automation testing on Web, Client/Server and Character based Applications on various environments and platforms.
? Proficient in Functional testing, Integration Testing, System Testing, GUI Testing, Backend Testing, Performance Testing, Regression Testing and User Acceptance Testing.
? Knowledge and implementation experience of Quality Assurance, Testing Principles, and Configuration, Change Management Disciplines and Software Development and Engineering.
? Extensive experience in using test automation, test management and defect management tools Mercury Quickest Professional, Mercury Win Runner, Mercury Load Runner, Quality Center.
? Hands on experience in creating automation regression suites using Quick Test Professional.
? Experienced in creating user defined functions and stored them in Centralized Function Libraries
? Created Automation architecture with the help of Quick Test Professional and Quality Center
? Created Automation Regression Suites using Functional Decomposition Automation Framework
? Experienced in creating Stress and Load Test plan for large scale projects
? Ability to understand the results of stress testing using Graphs in LoadRunner and provided results to the management with the help Analysis
? Extensive knowledge in entire Software Development Life Cycle- Business requirements analysis, Design, Development and testing
? Hands on experience in testing Web-based / Client Server/ E-commerce / Mainframes/ERP and CRM applications on different environments
? Hands on experience in test web based application by applying web testing concepts like: Cross Browser, Navigational, Track, Security and Content testing
? Sound familiarity with Windows Operating Systems, including Installation, configuration of drivers, application installation and Configuration of end user Email account
? Advanced ability to build, configure hardware, including installation of servers, desktops, laptops, printers, support and training of end users
? Experience with testing of hardware and software using tools, equipment, diagnostic tools
? Familiarity with LAN and WAN networks
? Extensive Sco Unix + HP Unix Sever System Administration experience
? Good analytical and communication skills and ability to work independently and also perform as part of a team
? An analytical and results-oriented professional with over couple years of System administration experience with a variety of industries, Extensive knowledge of Logistics & Freight Forwarding Industries
? Excellent Communication, interpersonal and analytical Skills.

Education
Oracle Financials Re:11i (Workflow) January 2002
Oracle Financials Re:11i (DFF, KFF) December 2001
HP-UX System & Network Administration 2 June 2001
Well Done KIU (Certificate of Appreciation) January 2000
Managing & Optimizing INFORMIX Dynamic Server October 1998
Advance Unix June 1998
Informix 4GL Application development October 1996
INFORMIX online 5.0 System Administration September 1996
INFORMIX online 5.0 Database administration August 1996
Relational Database Design March 1996
Structured Query Language March 1996
Bachelor of Science In Computers from University of Bombay March 1992


Skills
Operating Systems: MS-DOS, UNIX, Windows XP/NT/2000
Technologies: C, C++, Power Builder, XML, PERL, Applets, Servlets, JAVA, Java Script, ASP, .NET, SQL, UNIX Shell scripting, HTML, JSP, ISS, PWS, Apache, Oracle Developer 2000, Visual Basic 4.0/5.0 and TSL
RDBMS: Oracle 9i, MS SQL Server, Developer 2000, Informix and DB2
Microsoft Packages: Access, Visio, Power Point, word, project and Excel
CRM: SAP, Siebel, People Soft and Microsoft CRM
Testing Tools: Quick Test Professional 8.2, Test Director, Quality Center 8.0/9.0, Load Runner 7/8.0, Bugzilla and PVCS
Other Tools: Crystal Reports, BRIO Reports, BI Reports

Professional Experience
Contract
Apr 09 -- Feb 11
Dominion Insurance, Policy Admin System, ON
QA Analyst
Dominion Insurance Online Policy system is built using Siebel, which is used by all the underwriters and customer service representatives for Policy administration activities like create new policy, update existing policy, suspended policy, calculate premiums, calculate dividends and print annual statements.
Responsibilities:
• Responsible to gather and review Business, Functional Requirements and Use Case Documents
• Performed Functionality, Integration, Web, Security, GUI, End-to-End, Configuration, URL navigation, Cross Browser and Backend testing
• Conducted Functional, System and Regression testing by executing all the test cases
• Tested the functionality of Siebel by applying both positive and negative conditions.
• Performed field level validation on crystal reports generated by Siebel application.
• Worked extensively on backend using DB2 Connect data mapping testing.
• Performed defect tracking using Bugzilla.
• Developed UAT Test Plan, Test Cases for User Acceptance Testing.
Environment: ASP.Net, Websphere4.0/5.0, Siebel, Flash, HTML, XML, Active X, PHP, IBM Mainframes (TSO, SPUFI, IMS, JCL, CICS), DB2, Oracle 9i, Crystal Reports, Bugzilla, XML, Quick Test Professional 8.2

Contract
Nov 07 -- Mar 09
Online Banking Bulk Changes &
Mobile Banking, Royal Bank, ON
QA Analyst
RBC Online Banking Bulk changes project deals in enhancing the existing online banking application and Mobile Banking application so that Investment customers can also access their investment accounts using Online Banking. After Online Bulk changes both banking and investment customer can use RBC Online banking application to perform their transactions.
Responsibilities:
• Responsible for gathering Business, Functional Requirements, Use Cases and Design Documents.
• Created Test plan, Test Scenarios and Test cases based on Business and Functional requirements
• Organized walkthrough session for review and sign off on Test plan, Test scenarios and Test cases.
• Performed Functional, Regression, Integration, WEB, Cross Browser, Flash, End to end testing and User Acceptance Testing
• Performed Regression testing of the application after the defect fixes
• Tracked and Reported Defects using Mercury Quality Center
• Responsible in providing Test Execution and Defect Test reports to the management
• Provided test planning and execution status reports to the qa manager.
Environment: Quality Center 9.0, QTP, Web sphere, Java, JSP, Flash, PHP, HTML, XML, Applet, Servlet, MS Excel, Oracle, TOAD and Windows NT 4.0

Contract
Oct 05 -- Aug 07 Online Foreign Exchange Applications,
Department of Treasury (Ministry of Finance)
QA Analyst
FBFX Online is an internal software application used by the agents of Treasury Department. FBFX is a web based online application which is integrated with Federal Reserve Bank system which sends updates to the FBFX system whenever there is a change in the Foreign exchange rates. Agents populate the FOREX updates to all the federally regulates department and systems.
Responsibilities:
• Gathered Business and System requirement specification from the Business analyst of FBFX project.
• Reviewed and understood the FBFX application functionality by interacting with Business Analyst
• Organized review session with the end users to under the application functionality.
• Involved in the creation of Test Plan by reviewing the requirements which are in-scope.
• Presented the Test Plan to the project for further review and sign off.
• Organized walkthrough sessions for the Test Plan.
• Created detailed Test scenarios to ensure the test coverage and to also identify the test data requirements.
• Created Test Cases in Excel template which includes both positive and negative scenarios.
• Executed the Test cases to perform Sanity, Functionality, Web, Integration, End to End , Flash, End to End and Backend testing using SQL.
• Performed Regression testing on every build after bug fixes.
• Performed User Acceptance testing with the help of users by creating User Acceptance test plan and Test cases
• Used LoadRunner to perform Stress, Load and Performance testing.
• Reported all the defects with proper priorities to the development team using Bugzilla defect tracking tool.
• Provided daily status reports to the management during Test planning and Test execution.
Environment: Bugzilla, LoadRunner, Oracle 8, SQL, Java, JavaScript, Flash, PHP, Servlets, Applets and UNIX.

Contract
Aug 03 -- Sep 05
Bell Canada, CSM SAP Implementation, ON
QA Analyst
Bell CSM is SAP application which will be used by all the customer service representatives Bell to provide information to customers about their products, packages, promotions, billing, and generate statements. This application is also used by CSM to perform account updates and changes.
Responsibilities:
• Gathered Business, Functional Requirements and Design Documents
• Created Functional Test Plan based on the requirements and provided it to the management for signoff.
• Created Test Scenarios and Test cases using Standard templates.
• Identified Test data and mapped to the related Test cases.
• Performed Functionality, Integration, Web, Network, Security, GUI, End-to-End, Configuration, URL navigation, Cross Browser and Backend testing
• Conducted Functional, System and Regression testing by executing all the test cases
• Tested the functionality of CSM SAP by applying both positive and negative conditions.
• Worked extensively on backend using SQL data mapping testing.
• Used Quick Test Professional for Regression testing.
• Test Management and defect tracking was done using Quality Center 9.0.
Environment: Java, Java Script, JSP, EJB, Websphere4.0/5.0, SAP, HTML, XML, UNIX, Oracle 9i, Quality Center 9.0, Quick Test Professional 8.2

Permanent
Jan 02 -- Jul 03
Ministry of Transportation, Singapore
QA Tester
Freight Suite Online is a web based application used by the Ministry of Transportation Shipping and Ports department. Freight Suite is used to manage the day to day activates of shipping and forwarding for direct shipment & transshipment shipment.
Responsibilities:
• Documented Test Plan based on the Functional requirements and provided it to the management for signoff
• Created Test cases using Excel templates and identified Test data and mapped to the related Test cases
• Conducted Functional, System and Regression testing by executing all the test cases
• Worked extensively on backend using SQL data mapping testing
• Reported all the defects in Excel defect template
Environment: Java, Java Script, JSP, EJB, Websphere4.0/5.0, SAP, HTML, XML, UNIX, Oracle 9i

Permanent
Sep 00 -- Dec 01
Freight Systems, Singapore
Networking Analyst
Freight Systems is an international leading Freight Forwarding Company since 1988. FSL offers direct outbound and inbound services to and from major cargo destinations around the world.
Responsibilities:
• Maintaining Servers and network devices.
• Installation of operating systems
o Windows 2003 Server
o Windows 2000
o Windows XP Pro
o HP-Unix
• Server application Installation and Maintenance.
o Patch Installation and online windows update.
o Oracle9i Database, MSOffice, Adobreader, Pledit, SQL navigator, Toad, Radmin, Snagit, WinZip, winrar, Mdaemon, Fax maker, MacAfee.
o Database backup
• Workstation application installation and Maintenance
o Patch installation and online windows update.
o Desktop applications, MS office, Adobe reader, WinZip, Winrar, Forms6i, Radmin, MacAfee
o Troubleshooting user tickets
o Desktop data backup (User Data Backup)
• Maintaining Laser, DeskJet, Dot Matrix and bar code printers
• Purchase of new hardware requirements for the organization for desktop, laptop, servers and Telecommunication systems
• Coordinate with BPO and Development Team for day to day routine issue and new user's requirement
• Admin Work -- Generating system Reports / Attendance report / HR related reports / coordinate with vendors and maintenance of Tele communication systems and lease line
• Telephonic support and remote desktop support for applications and users related technical issues
• keeping inventory of computer equipment and software and maintain documentation related to equipment maintenance
• Maintenance of Door access software and cctv
• Bridge between users and Development team
Environment: Oracle9i Database, MSOffice, Adobreader, Pledit, SQL navigator, Toad, Radmin, Snagit, WinZip, winrar, Mdaemon, Fax maker, MacAfee, Desktop applications, MS office, Adobe reader, WinZip, Winrar, Forms6i, Radmin, McAfee

Permanent
Mar 99 -- Oct 00
DHL Courier Unix & Oracle Apps Administrator
Project -- CONSOL
Freight forwarding front office application which takes care of the entire Business of the freight forwarding Industries (Imports). The system processes data on all India basis and maintains global agents data. The application is currently installed in 10 major locations in India and likely to be deployed in many other locations in the near future.
Project - TANKHA
Tankha payroll system for all staff around 4000 employees of AFL LTD. Spread across 12 locations in India. This application uses the client server technology architecture. The database resides on a central server and the clients connected to this server from different locations. This is a multiuser system.
Responsibilities:
• Installation and Configuration of Oracle Apps on HP L (2000) Server & Applied Oracle Apps patches on (Application) Server
• Registered Custom Reports and Configured Printer on Oracle Apps & Coordinate with Oracle Support Centre and raised TAR
• Liaise with Vendors and end users & End user Desktop and Application Support
• Interact with Development Team and Users on routine problem and new requirements
• Installation and administration of SCO O/S & Installation of Informix Database Engine both Standard 7.01 and Online 7.x
• Informix Database Administration for all Servers at 10 locations across the country support / fine tuning for Informix applications.
• Installation and administration of SCO O/S.
• Installation of Informix Database Engine both Standard 7.01 and Online 7.x
• Informix Database Administration for all Servers at 12 locations across the country support / fine tuning for Informix applications.
Environment: Oracle Apps 11i (11.5.1), Toad, SQL, Informix, WebLogic, Java, Java Script, EJB, Jinitiator


ABLE TO RELOCATE AND TRAVEL EXTENSIVELY


Certifications
See above

CONTACT DETAILS

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