Technical Writer/Instructional Designer Resume

Title
Technical Writer/Instructional Designer

Primary Skills
Writing Documentation/On-line Training

Location
US-FL-Tampa Bay Area (will consider relocating)

Posted
Mar-28-09

AREAS OF CORE COMPETENCY

• In-depth Documentation Knowledge: Experienced in curriculum design, end-user and technical documentation with an emphasis on accurate and understandable content and easily-retrieved information. Successful projects include training courses, websites, manuals, HTML help systems, policies and procedures, workflow diagrams, in-house work documents, and operations and maintenance manuals. Other technical projects included copywriting projects: white papers, brochures, cut-sheets, tradeshow booths, press releases, and web content. Strong Indexing skills. Fine-tuned researching skills producing reports for a local government information clearing house.

• Multi-faceted Project Management: Proven planning and leadership skills. Managed technical writing projects coordinating efforts with a technical writer overseas. Interface well with engineers, developers, trainers, and technical writers. Work well in a multi-cultural environment.

• Documentation produced within the following industries: Aerospace, Computer Hardware/Software Testing Suites, Logistics, Construction Management, Government, Human Resources Management, Manufacturing (ISO), Software Development Administration, Finance, Mortgage, Healthcare and Telecommunications.

• Proven Excellent Oral and Written Communications Skills: Proven ability to analyze information into logical and simplified steps and to synthesize concepts from gathered data. Focus on audience requirements. Interaction with team members is based on respect and acknowledgement of each individual's contribution to the overall project.

EXPERIENCE

Contractor, 2007 -- Present

Verizon
Senior Technical Writer
• Developed help files, printed documentation and training materials for a provisioning system
• Created all documentation using the Microsoft Office Suite, Captivate, and RoboHelp.
• Interviewed SME's and developed content of all written/produced materials for a telecommunications provisioning system.
• Wrote scripts for voice-overs for tutorial topics; worked with Verizon personnel to record and edit voice-overs for Captivate movies.

Taylor, Bean & Whitaker Mortgage Corporation
Senior Technical Writer
• Interviewed and wrote policies and procedures for the Corporate Information Technology Department
• Updated and modified 17 departments' Business Impact Analyses; distributed to individual departments and monitored the returned information.
• Analyzed the requirements for their Identity Theft Program; documented their current program and supported it with policies and procedures.
• Monitored and created a consolidation document for two business entities owned by TB&W. This document was intended for use by the IT Department to provide all services to the outlying offices under the new TB&W umbrella. In addition the document was for all corporate departments to have their respective procedures in place for the consolidation which was to be done in stages with the first stage being completed by September 1, 2008.


Baxter Healthcare
Technical Communicator/Technical Writer
• Reformatted/proofread HomeChoice manuals, bloodline guides and their translations.
• Attended an Intro/Advanced Framemaker training course in early March.

Conax Florida
Senior Technical Writer/Instructional Designer/Documentation Manager/Documentation Engineer
• Worked for an aerospace/military product design and assembly manufacturer, updating qualification and acceptance tests, as well as writing user manuals/instructions for use of a few of their products.

Tandel Systems, Inc., 2002 - 2007
Senior Technical Writer
• Authored training materials for instructor-led training of an Enterprise Asset Management/Logistics system. Addressed three different audiences selected on the access security level of the users.
• Translated an educational institution's OSHA training website for use as the Tandel Systems' OSHA training website, properly identifying sources.
• Wrote range safety operations and maintenance manual for an aerospace development corporation and for ballistic missile range safety technology test range.
• Updated specifications and user guide for automatic test equipment for the space shuttle main engine.
• Designed and authored a help file for a source line of code counter application.
• Created content for a user guide for a surgical simulator that incorporated the latest educational architecture with simulation technology to teach laparoscopic surgery.
• Routinely updated two company websites. Authored and edited web design and content.
• Designed marketing material for multiple products: white papers, brochures, cut sheets & trade show booths.
• Created user manuals and help files and updated a tutorial for an application that integrated hardware and software during the development process.
• Improved the learning process in an existing tutorial by replacing duplicate instructions with references to previously learned material. Added graphics and objectives to help learner identify where in the overall process he was and what focus was required.
• Wrote/updated policies and procedures.
• Developed style guides for technical writing team.

Applications: AuthorIT; Adobe Acrobat Pro; Visio; Microsoft Word, FrontPage, PowerPoint, and Excel; PhotoShop, Robodemo, HTML.

Pilgrim Software, Inc., 2001 - 2002
Senior Product Documentation Specialist
• Created and updated help file for applications used by manufacturers requiring ISO compliance.
• Maintained multiple versions of help files simultaneously.
• Created inter-departmental flowcharts.
• Worked with single sourcing of information: Developed and maintained common topics across multiple manuals and revisions. Required analysis, and strict adherence to required linking and naming conventions. Complex and demanding.

Applications: AuthorIT, Visio, Microsoft Word, and graphics package.


Integrated Dealer Systems, 2000 - 2001
Senior Technical Writer
• Acted as the Team Leader to create help files for financial systems used by recreational vehicle dealerships and marinas: Determined standards, authored help files, and coached team members.
• Authored on-line training for the user interface of a suite of business management software modules (included computer simulations).

Applications: RoboHelp, Visio, Microsoft Word, Publisher, and graphics package.

Geac Computers, Inc., 1997 - 2000
Technical Writer
? Created online tutorial for their Construction Management Software Suite.
? Converted an existing help file for their Construction Management Software Suite to Robohelp, updating content to the current version of the software in the process.
? Researched on-line training authoring tools and recommended the tool of choice based on the ease of learning the tool and the time-to-market of products.
? Authored on-line training modules for the setup procedures for a construction project management system (included computer simulations).
? Attended the On-Line Learning conference in Los Angeles in 2000.

Applications: RoboHelp, Visio, Microsoft Word, Toolbook Instructor, and graphics package.

EDUCATION

East Carolina University, Greenville, North Carolina,
Bachelor of Arts in Writing, GPA 3.57

Certifications
See above


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