Sr Technical Manager Resume

Title
Sr Technical Manager

Primary Skills
Sr Technical Manager Business Intelligence e-commerce application development

Location
US-IL-Huntley

Posted
Jul-29-09

Summary

Goal oriented, creative IT Technical Manager experienced in functional management of technology staff. Skilled in the architecture, design and implementation of e-commerce software systems, database development, data analysis, infrastructure, project management, business intelligence (data warehouse) and implementation of state-of-the-art software and data warehouse development techniques in the manufacturing, telecom, healthcare and entertainment industries. Formally trained in project management and certified. Focused on cost effective technologies such as open source, and agile methodologies such as SCRUM and RUP in conjunction with effective process, architecture and governance in IT. Skilled in the processes and administration of portfolios and programs of initiatives. Past hands-on experience in all aspects of software development (architecture, design, coding, testing and maintenance of software, systems and infrastructure). Open to full time or contract work.

Recommendations
“Sam is a "get-it-done" manager. You can trust Sam to create and execute a project plan while communicating progress and results effectively. As well, if Sam says it's so, then it is!” February 10, 2008
Thom Neylon , PM , TicketsNow.com
worked directly with Samuel at TicketsNow.com

“I have worked with Sam directly at TicketsNow and indirectly while at Motorola. I have found Sam's work to extremely detailed and well planned and executed. In addition, Sam manages projects and personnel extremely well and treats people with the great degree of respect and professionalism. At TicketsNow I worked on several efforts where he coordinated the work the DW/BI team to provide information to me in a timely and usable manner. I would recommend Sam for any position of management and authority within IT.” October 1, 2007
Chris Wick , Director of Program Management, TicketsNow
worked with Samuel at TicketsNow.com

“Sam is the best of all problem solvers. He sees a problem, comes up with the solution, executes the solution, and then informs me that there was a problem after the solve is in place. Sam has made my job much easier because of his commitment to excellence, his ability to manage an large amount of work and details without dropping any, and his command of project management and technology.” February 17, 2006
Margy Stetka Girdzius, PMP , Director of Program Management , TicketsNow.com
managed Samuel at TicketsNow.com


Technical Skills
Systems: Windows (2000/NT/XP), Linux, UNIX, AIX, Windows Mobile
Hardware: Servers, Hubs, Routers, Switches, PCs
Software: MS Office Suite, MS SQL Server, Visio, Oracle, Business Objects, Microsoft Project, Primavera. SharePoint, SSRS, SSIS
Networking: TCP/IP, LAN/WAN, Ethernet
Languages: C, C++, HTML, Tcl/Tk, .Net, Rocky Mountain BASIC, PL/SQL, Unix Shell scripting, Cold Fusion, Ada

Experience

Advocate Health Care, Oak Brook IL
Manager EDW/Business Intelligence
March 2009 to June 2009

• Managed a front end data warehouse team and a back end Business Intelligence team resulting in three months of on time deliveries of all tasks. Tools used were Kimball based data warehouse structure, fully conformed OLAP cube, securitization based on Panorama NovaView. Technology used was Microsoft SQL Server 2005, SSIS, SSAS, SSRS and Panorama NovaView.
• Introduced and operationalized a CRM based marketing plan using SharePoint for client management, Google Analytics for tracking, segmentation and email campaigns, training and client relationship development to market the EDW, reporting tools and analytical tools for nine hospital sites.
• Introduced and championed the use of Report Builder and Panorama NovaView ad-hoc reporting tools for clients resulting in a new product that will reduce reporting requests by 20%.
• Researched and evaluated the marketplace for Data Integration, OLAP, Data Profiling tools and data warehousing products to determine the architectural roadmap for Data warehouse technology including Open Source products such as Talend Jaspersoft and Pentaho.
• Setup and operationalized department level IT governance and tracking using customized SharePoint 2003.


HR Solutions Inc., Chicago IL
Director Software Engineering/Data Analysis
March 2008 to December 2008

• Directed Software Development, Product Management, Help Desk and an Offshore team of 15 developers, testers and architects for a custom software product using C# .Net and ASP .Net, Ajax, and Java to automate all major business processes in the firm resulting in successful on time and under budget monthly enhancement releases for seven months.
• Directed two supervisors for a team of ten data analysts responsible for the costing, setup, execution, retrieval, analysis, reporting and textual data analysis for a management consulting firm.
• Reorganized data analysis team with external candidates resulting in a technically self-managing team.
• Completed business process re-engineering and developed new roles to consolidate strengths and processes to error proof current work, and reduce staff turnover and burnout for the Data Analysis team resulting in a 75% reduction in internal errors.
• Installed and set up Microsoft Project 2007 and Project Server2007 to establish schedule communications and employee loading controls.
• Installed and championed the acquisition and use of SharePoint 2007 for workflow, project tracking and Wikis for product knowledge sharing resulting in a 90% reduction in overtime and no staff turnover.
• Directed internal IT team supporting infrastructure and new technologies such as telepresence, unified communications, SQL Server 2005, virtualization of servers and network scalability solutions.


TicketsNow, Rolling Meadows IL
Sr. Technical Manager (Application Development, Infrastructure and Business Intelligence)
November 2005 -- March 2008

• Managed a .Net development team of 12 supporting the TicketsNow.com website. Established work intake prioritization and ROI for all projects. Established organized deployments with QA involvement and reduced the number of bad deployments by 90%. Technologies used were ASP, .Net 1.0 converted to .Net 2.0, and 3.5, SQL Server 2005, use CSS style sheets, J2EE calls for order form and tags for SEM, Omniture and Hitbox, SOAP Web Services (working on REST), and site now used Ajax for some components. Used two SDLC methodologies, SCRUM, and converted to modified RUP following initial conversion of site from Cold Fusion to .Net 2.0. Website is fully instrumented for Omniture, Hitbox, affiliate tracking, SEO and SEM linkages, ISAPI filters for deep links from affiliates and partners.
• Setup and championed SharePoint 2003 usage for workflow tracking, tracking of enhancements, bugs and portfolio tracking for the entire company.
• Setup Microsoft Project 2003, Project Server 2007 and Project Portfolio 2007 to move to the infrastructure needed for a PMO.
• Established and maintained major efforts towards the setup of a project office leading to the formal establishment of a PMO. Developed tools in SharePoint 2003, Project Server 2003/2007 and setup processes for work intake, project charters, ROI calculation, Earned Value Management. Established a prioritization committee for multiple business clients.
• Managed the complete redesign of the ecommerce website (conversion and re-architecture to n-tier from Cold Fusion to .Net) and infrastructure ( full deployment of HP Blade servers, HP SAN removing NAS and old SAN solutions with inadequate bandwidth) worth $7M taking 1.5 years.
• Rescued a major enterprise initiative from a consulting firm that was failing to deliver a new e-commerce site by aggressively moving staff from the old website team to support the consulting effort and delivered the new site on time and under budget while sustaining the old web site with no downtime.
• Managed a team of 8 SQL Server DBAs. Worked with the team to evolve them into a team that was collaborative and accountable for work intake and completion of tasks. This action was vital to the completion of the new TicketsNow website rollout. Work from this team consisted of data architecture, OLAP report creation, administration, and data warehouse and production feeds to Omniture, Exact Target and others.
• While still leading the DBA team, rescued a series of failed enterprise loyalty programs from incomplete consulting activities using the DBA team as resources for data warehouse work. Also rescued and completed a large customer care reporting and tracking CRM effort.
• Managed the downsizing of the DBA team to 3 team members with no reduction in maintenance and production support or development efforts.
• Achieved and maintained 99.99% uptime for more than 26 production SQL Server 2005 databases and more than 50 total support databases for more than 1 year.
• Formed and established a data warehouse team using the DBAs as resources and successfully deployed a marketing data warehouse component focusing on sales, customers and payments. Worked with external vendors Omniture and Exact Target to incorporate feeds from their systems into the data bus architected enterprise data warehouse using the Kimball methodology.
• Managed the activities of a contract EDW Architect to incorporate substantial additional data to the warehouse such as Ticket Inventory in real time and creation of a finance EDW with full auditing.
• Rolled out Business Objects Enterprise XII R2 to clients in Marketing and Finance. Created Universes, scaled servers and rolled out Desktop Intelligence, Dashboard and Business Objects Mobile.
• Rolled out managed and evangelized SQL Reporting Services, SQL Report Builder and related tools to the enterprise business users for ad-hoc queries.
• Provided project management for an infrastructure refresh and the setup of equivalent test servers for load and stress testing. Planned, managed and converted 4 HP DL 380 servers ( memory and processor upgrades) to provide a scalable test bed for stress and performance testing.
• Provided project management for the setup of a testing environment involving the conversion of an NAS to an HP SAN environment. Converted 24X7 production servers from an old NAS and SAN system to HP iSCSI SAN solution.
• Planned and managed a SAN switch infrastructure expansion involving the reconfiguration of GB Ethernet and high speed iSCSI interconnects for greater reliability and redundancy with multiple providers in a new hosted facility.
• Provided architectural guidance on introduction of open source technologies such as MySQL, LAMP, SugarCRM and Pentaho for the strategic roadmap for the company as revenue and profit margins change.

Rose International
Client: SBC Inc., Chicago, IL
Sr. Program/Portfolio Manager
Aug 2005 -- November 2005

• Portfolio Management (PMO) Responsibility for the AT&T merger of financial data consisting of revenue, force, volume and expense data between siloed areas. Portfolio consisted of interim reporting of data for merger day 1 reporting, long term reporting for combined company and balance sheet consolidation projects. Portfolio is valued at $10M with a team of 30.
• PMO Responsibilities included integration management, scope and time management. Cost management was provided using SBC Express processes.
• Project management for the Web development team using WebSphere and Apache for the presentation layer.
• Managed data warehouse design team for the consolidation of enterprise data warehouses between AT&T and SBC using Teradata and Hyperion Essbase cubes.

RiseTime Technologies Inc
Client: Panasonic FSA, Elgin IL
Senior Project Manager/Consultant
Feb 2005 -- June 2005

• Responsible for the research, development of architecture and software development for a series of products that wrapped an existing manufacturing hardware software system and produced a zero maintenance support structure for the client's manufacturing solutions using a low cost open source approach.
• Architected, analyzed, designed, coded and tested software to automate the remote installation of product updates, Red Hat Linux ES updates, Oracle Database changes and updates and PostgreSQL database support. Design used Open SSH, rsync, RPM and resilient coding techniques to gracefully degrade in the case of network or other failures. Used Microsoft Office to plan and schedule the work efforts.
• Architected, analyzed, designed, coded and tested software to automate the backup of software, Oracle database files, exports, archive logs to a remote data center to allow rapid disaster recovery of managed client Linux appliances.
• Architected, analyzed, designed and coded an automatic installation mechanism for the client software systems using Red Hat KickStart, and extensive post installation including silent installs of core software, system setup, and Oracle database creation, installation, population.
• Developed interfaces to an Apache httpd server that provided a user interface which was database driven from a Postgres database. The software also provided an interface to monitoring software (Nagios) which was used to monitor all aspects of the client appliance and data center operations.

Rose International
Client: SBC Inc., Hoffman Estates IL
Sr. Network Systems Program Manager
May 2003 -- Feb 2005

• Portfolio Management (PMO) responsibility for the Customer Network Management Program for SONET and MON networks, and the Cisco OPT-E-MAN (Metropolitan Area Network) portfolio. Portfolios are valued at $17M with a team of 50, and $10M with a team of 35.
• PMO Responsibilities included integration management, scope and time management. Cost management was provided using SBC Express processes.
• Significant responsibilities for human resource management involved engaging and setting up new areas of responsibilities for support and special areas of knowledge.
• Communications planning allowed the team to overcome internal roadblocks and focused on efficient joint architecture and design teams.
• Both portfolios had significant risks which were managed by a proactive assessment and tracking of risks and mitigation strategies. Shared needs were managed via the PMO process and shared servers, architectures and key learning between the Programs.
• Provided Contractor Project Management for external contract teams as well as internal IT groups. Tools used were Microsoft Project and Primavera.
• Managed external contractor development of custom setup and programming for the MicroMuse Precision TN surveillance software, Impact and Omnibus products (network data correlation), and database architecture for the presentation of this data using WebSphere clients.
• Managed development team Web site development using WebSphere and Apache for the presentation layer.
• Strong experience with Optical network technologies, NetCool product portfolio, and management of web based tools.
• Supervised the technical development of data acquisition, data correlation with internal network data sources, and database architecture and planning.
• Managed a team of Network Specialists to configure provision and automate the setup of network elements for SONET, MON, Ethernet over SONET, GigaMan and FiberMan technologies. Vendors included Nortel, Fujitsu and Cisco.

Vail Systems Engineering, Deerfield IL
Applications Manager
April 2001 -- Jan 2002

• Provided architectural and technical guidance and direction for three major C++ real-time multithreaded software projects that resulted in on time delivery. Used Microsoft Project and setup Microsoft Project Server network. All software was developed on open source server platforms with open source tools
• Coordinated network routing and security initiatives with open source FreeBSD routers, Black Diamond switches, and Apache server configuration.
• Constructed a straw man VoiceXML application providing proof of concept for VoiceXML and SIP telephony protocols.
• Institutionalized software requirements documentation, software release systems, and software testing for all active projects.
• Performed an assessment of the technical readiness for change in a sensitive software engineering group and provided recommendations to senior management.
• Supervised and provided architectural and technical direction for Solaris servers to automate system configuration to a standard. Configured and maintained servers with FreeBSD, SUSE and Linux on X86 technologies for the desktop and for telephony application servers. Coordinated the security and networking setup on all servers for new applications.
• Worked with network staff setting up security on all open source Solaris and other Unix variants, and coordinated the internal setup of a sendmail client.

Motorola Inc, Libertyville IL
Technical Team Manager
April 1995- March 2001

• Managed and provided technical direction for five software engineers and thirteen software technicians supporting five manufacturing factories. Direction resulted in a guaranteed response of four weeks for application modifications and single shift response for problem resolutions, a reduction of 75% and a 700% respectively. Software was written in C/C++, Tcl/Tk, Visual Basic, and Unix shell scripting. Tools used were Microsoft Project, Remedy and ClearCase.
• Mentored and trained departmental staff resulting in a turnover rate of 10% from 1997-2001, an improvement from the previous 40% turnover rate.
• Directed the transition from Software Engineering Institute (SEI) level 2 to SEI level 3 in nine months, resulting in SEI Level 3 Certification for departmental software efforts.
• Directed the transition from a legacy software system to a worldwide standard software system on-schedule and under budget for the Libertyville facility, a first for the company's worldwide MES community, resulting in the rapid deployment for three additional facilities with no changes needed.
• Managed the initial rollout of a Java based middleware pipeline technology and applets to replace the legacy software system, resulting in a 90% on-schedule implementation of all tasks.

Motorola Inc, Libertyville IL
Lead Software Engineer
April 1985- March 1995

• Devised, implemented, and received a patent for a novel technique for file based communications between Unix systems and non-standard network equipment that resulted in the ability to automatically switch between products or to change product flow base on remote data.
• Administered AIX, HP/UX and UnixWare Application and Database Servers resulting in an improvement of downtime. Configured all network resources under HP-UX, SCO Unix including DNS, sendmail and security tuning.
• Coordinated all networking for a cellular manufacturing factory. Tasks involved planning of cabling and placement of tri-jacks, programming of various switches to the backbone connections, setup of networking protocols on PCs, X-terminals and programming of serial to Ethernet routers.
• Designed, implemented and tuned multiple Oracle instances supporting a high volume manufacturing facility, resulting in a reduction in downtime.
• Designed, implemented and maintained a Manufacturing Execution System consisting of database and C++ software applications using PL/SQL for a high volume manufacturing facility resulting in a cycle time reduction of 50% for engineers preparing quality data for Six Sigma processes.
• Managed a group of web designers and software technicians responsible for the creation and maintenance of departmental web pages, departmental computer support and software maintenance resulting in an improvement in computer downtime of 100% for office PCs and 99.5% uptime of Web servers.
• Designed, coded and debugged test systems for crystal oscillators, cellular phones and fixed and robotic automation.

• Education
• BS, Electrical Engineering, Illinois Institute of Technology
• MA, Psychology, Argosy University
• Masters in Project Management Certificate, Villanova University
• Certified Project Manager, Project Management Institute ( #62501)

Keywords --Application Manager, Application Development Manager, Programming Manager, Project/Program Manager, Program Manager, Portfolio Manager, Software Engineering Manager, IT Director, Director Software Engineering, Technology Leader, Lead Project Manager, Data Warehouse Manager, Business Intelligence Manager, BI Manager, Associate Director, Project Manager, Project Leader, Sr. Project Manager, Technical Project Manager

Certifications
PMP


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