Business Analyst Resume

Title
Business Analyst

Primary Skills
Requisitioning, Technology Warehousing, Defect/Enhancement, Queue Management

Location
US-NY-New York

Posted
Oct-24-08

________________________________________
OVERVIEW

Business Analyst with demonstrated leadership ability to liaise between global technology and business end-users to analyze, develop and implement business processes in order to deliver organizational value by enhancing service management and initiate transparency between both IT and the businesses. Strengths include excellent customer service skills with proven ability to translate technical documents into functional system design specifications that can be successfully executed from the design phase to the production phase.
________________________________________

PROFESSIONAL EXPERIENCE

Lehman Brothers, Inc. Jersey City, NJ 1/07-Present
Assistant Vice President/Business Analyst

Responsible for evaluating existing processes and project managing the automation of manual processes associated to the requisitioning system. This involves developing new functions as well as, leveraging existing functions that can be used to automate manual tasks as well as, writing Business Requirement documents that describes the case, the justification and the solution that will ensure putting the enhancement into production.

• Migrated the manual requisition approval process to a Self Service toolset enabling the dynamics of organizational change to be managed in addition to facilitating automation of technical/financial approvals based upon expense types, asset class, and financial triggers across the Americas.
• Successfully able to reduce the number of analysts performing manual entry for requisitions even though volumes doubled
• Retired various analyst functions with the implementation of Work Orders
• Creation of various notification/validation messages to ensure accurate requisitioning
• Automated the release process of requisitions through to procurement, as well as the Work Order creation process.
• Provided transparency for requisition and approval status information links
• Optimized the technical review process by leveraging the work location of the user to ensure correct approval group routing.

Subject matter expert for various Lehman supported systems and applications, these applications and systems range from New Employee On-boarding, Requisitioning, the Approval Engine, and London's Expense Request application.

• Prepare Business Requirement documentation including downstream and upstream interface requirements, use case documentation, and assist with test script creation and execution, as well as performing system gap analysis.
• Analyze existing processes, document workflows, develop implementation strategies, and make recommendations for adjustments as necessary, this includes prioritizing and scheduling release dates for each enhancement based on importance
• Work closely with developers to ensure technical compatibility, perform QA and Stage testing prior to any defect and/or enhancement being released into the Production environment
• Responsible for change in the production environment, this involves performing post production user testing to ensure successful integration of enhancements.

Manage all aspects of the day to day operations for the Technology Warehouse in addition to supervising a staff of three.

• Ensure all technology assets are processed in an accurate and timely manner within the Service Level Agreement of one business day.
• Coordinate with the warehouse team to efficiently process and prepare for removal of all used technology assets designated for disposals and donations.
• Ensure appropriate labeling of assets, which includes supplying vendors with asset tags.
• Provide resolution when faced with system errors that can cause operational production issues affecting the deployment of assets, as well as resolving warehouse receiving, space and storage issues.
• Maintain relationships with primary transportation vendor by ensuring invoices are paid in a timely manner.

Partnered with Asia to migrate from the paper-based requisition process to the Firm's requisition and approval toolset

• Reduced the administrative burden of corporate support functions and service providers, as well as enabling scalability in the region.
• Compiled various training documentation tailored to support the end-user, Technical Reviewers, and Approval Managers in Tokyo.
• Provided on-site training to Tokyo's IT organization which included multiple training sessions scheduled based on the individual's role
• Involved with developing, configuring, and testing financial approval and technical review groups.
• Participated in various discussions with the Finance and IT team to develop ideas on how to manage un-supported processes, such as the Systems Consulting on-boarding process.


Lehman Brothers, Inc. Jersey City, NJ 7/06-1/07
Senior Analyst/Team Lead

• Responsible for the requisition lifecycle end to end process associated to the requests for goods and services through the Americas and Canada.
• Monitored the requisition workbench via PeopleSoft to ensure that requisitions are moving smoothly through to procurement, deciphered PeopleSoft error messages to provide resolution
• Managed a staff of 3 support analysts for the requisitioning system, to include assignment delegation, training, problem resolution, timesheet approval, performance evaluations as well as communicated day to day updates of any process changes
• Ensured continued availability, effectiveness and accuracy of the requisitioning system through technical and business process improvements.
• Managed various invoice match exception patterns in order to provide resolution to the firm's purchase orders, therefore yielding timely payment to the vendors.
• Documented various requisitioning and warehousing processes for training purposes.
• Contributed numerous newsletter articles related the requisitioning and warehousing processes that kept the firm aware of any process changes and/or system enhancements.


Lehman Brothers, Inc. Jersey City, NJ 1/05-7/06
Analyst/Customer Service Representative

• Responsible for assigned requisition workflow associated to the processing of ever increasing volumes of more complex requests for goods and services by the firm in accordance with timely service level agreements.
• Validated that the requisitions have appropriate CTI's (Category/Type/Item) classifications, correct general ledger coding and is in sync with the vendor quote (if applicable)
• Validated all stages of approvals from Pre-pricing to Post-pricing to ensure synchronization with choice of goods and services. Determined course of action when breaks in routing occur.
• Routed requisitions to procurement and generated Work Orders associated to deployment as required
• Provided first line customer support to IT and the businesses which also includes monitoring and maintenance of the requisition inquires inbox
• Generated queries ensuring the integrity of the operational data and cleanse exceptions as they arise
• Collaborated with end-users, technical reviewers, business approvers, and procurement (buyers and catalog management) as well as warehouse personnel on a daily basis.
________________________________________

The Hartford New York, NY 11/04 -- 1/05
Customer Service Representative

? Guided policyholder through the claim process to ensure understanding. Achieved high level policyholder satisfaction by complying with standards for timeliness of contact, follow-up, and payments.
? Provided customer support service to our agents, brokers, and internal and external clients with issues and questions regarding payments and policy guidelines.
? Properly documented all claim activity to support the outcome of the claim file. Comply with all internal and external reporting requirements.
? Handled policy support functions that included issuing checks, typing, coverage, verification for claims, and re-creation of policy records.
________________________________________

Goldman Sachs & Company New York, NY 7/04-11/04
Administrative Assistant

? Researched various companies to obtain financial information for PIBs (Public Information Books) using Factiva, Thomson Research, Bloomberg, S&P, as well as performing research via the Internet.
? Provided administrative support for three bankers, this included timesheet and expense processing, scheduled meeting requests, maintained calendars, correspondences and all travel arrangements, as well as maintained individual contact databases.
? Provided backup support for various administrative assistants during vacation/sick days, and assisted their bankers as needed with phone coverage and other office needs
________________________________________

Loughlin Meghji + Company New York, NY 7/01-7/04
Administrative Assistant

? Provided thorough clerical support for Firm's two principals, this includes all typing (correspondence, proposals, and engagement letters), established a filing system based on guidelines and preferences, as well as scheduled travel to include hotel and car reservations, answered and screened all incoming calls and maintained calendars.
? Responsible for the Firm's facilities/equipment issues, this includes making appropriate vendor contact in a timely manner for resolution to problems with office space, cleaning service, computer network and the phone system.
? Administered the client invoicing process: prepared drafts, monitored reviews and approvals, mailed all approved invoices, as well as tracked billing and payments.
? Developed and maintained the Firm's contact database, as well as keeping it accurate and current at all times, soliciting staff when necessary for client and other contact update.
? Responsible for updating the Firm's website and programming electronic marketing messages.
? Created and edited Power Point presentations for client proposals, reports and pitch book presentations, as well as arranging for color printing and binding of documents to meet deadlines.
________________________________________

Goldman Sachs & Company New York, NY 6/00-7/01
Documentation Specialist

? Created numerous network diagrams of all LAN/WAN rooms for all locations in NYC using Netviz application, as well as labeled network equipment with Asset tags for easy discovery.
? Worked on documentation project, which involved interacting with Europe and Asia to create a large scale diagram of the Goldman Network which was used to trouble-shoot breaks in the network.
? Performed research on various equipments by leveraging the Internet and interacting with colleagues to achieve accurate information when creating charts and diagrams.
________________________________________

Merrill Lynch New York, NY 3/99-6/00
Analyst

? Installed Sniffer devices to monitor network traffic in various LAN rooms.
? Created diagrams using Visio depicting the location of Sniffer devices for easy retrieval
? Monitored network traffic patterns and escalated trouble tickets to the appropriate groups as needed.
________________________________________

Network Strategies, Inc. New York, NY 5/97-3/99
Analyst

? Assisted senior technician with installation of Sniffers to various client networks, such as Salomon Smith Barney for monitoring of data traffic.
? Analyzed various network traffic patterns reports as well as created graphs and charts using Visio & Excel.
? Worked on Y2K project that involved validating network equipment to ensure that they were year 2000 compatible.
________________________________________

Education
Thomas Edison High School Queens, NY 1996
Merit Technical Institute Newark, NJ 1997
Kaplan University New York, NY 2006
Certified Software Manager New York, NY 2007
________________________________________

Skills:
Word, Excel, PowerPoint, Outlook, Visio, Netviz, Windows 95-XP, Photoshop, Adobe Acrobat, ACT II, Corel, Snag it, PeopleSoft, Remedy Client, JIRA.






References furnished upon request

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in New York, NY | Resumes in New York

View other Business Analyst resumes, Business Analyst resumes