Telecommunications Service Technician Resume

Title
Telecommunications Service Technician

Primary Skills
highly competent in digital installation and repair of T1 carriers and circuits, tagging, testing

Location
US-CA-Antioch (will consider relocating)

Posted
Jan-09-09


TELECOMMUNICATIONS SERVICE / INSTALLATION
*Telecommunications Service Technician highly competent in digital installation and repair of T1 carriers and circuits, as well as tagging, testing, and identification of wires.
*Expertise in maintaining, repairing, and troubleshooting PBX and KSU systems, including analyzing, evaluating, and tracking system errors and equipment failures.
*Strong understanding of wireless, broadband, and fiber telecommunication methodologies, analyses, and technologies; excel in comprehending new concepts quickly.
*Demonstrate sound electronics and installation knowledge in areas of cable, wire, testing, fiber network, digital technology, and Basic T1 carriers.
*Sincere interest in managing and maintaining multiplexer digital phone systems and Voice over Internet Protocol (VoIP).
PROFESSIONAL EXPERIENCE
AT&T (SBC) - San Ramon, CA 1992 to 2007
Service Technician
Rendered technical expertise for the installation, troubleshooting, maintenance, and repair of analog circuits. Expeditiously rectified system errors by identifying, isolating, and correcting problems.
Strengthened relationships with clients through positive interaction and efficient problem solving. Worked with various departments throughout organization to ensure customer satisfaction. Travel/drive to job sites and collaborated with outside contractors to coordinate activities. Performed maintenance administrative duties, including keeping accurate detailed records, preparing work orders, and tracking project information. Analyzed reports, maps, and history of areas to determine best course of action. Equipped less-experienced technicians with training, motivation, and support as needed. Served as a union representative and a liaison between management and union members.
Key Contributions:
* Clearly conveyed ideas, directives, and technical and non-technical information verbally and in writing.
* Efficiently and accurately utilized measuring devices, meters, computer systems, telephone testing sets, OMHS meter, and fault locator.
* Remained current with ever changing telecommunications systems, equipment, and trends by completing necessary training.
* Maximized fellow technicians' effectiveness by conducting tailgate and safety meetings, as well as hands-on demonstrations of new equipment or system components.
EDUCATIONAL BACKGROUND
Associate of Arts in Business Administration
SOUTHWEST JUNIOR COLLEGE, Los

Certifications
See above


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