Technical Writer Resume

Title
Technical Writer

Primary Skills
Technical Writing

Location
US-MD-Rockville

Posted
Dec-13-08

SUMMARY OF QUALIFICATIONS: Created printed and online documentation for end users, both novices and the technically advanced. Provided status reports on project activity progress. Interviewed software developers and engineers to obtain information in order to create technical manuals. Updated Microsoft Project files to reflect current project status. Tested documentation against system processes. Conducted quality reviews of documents. Used Robohelp to create online help systems. Created technical documentation for web applications. Past experience includes system analysis and design. Organized and edited documents in a systems development lifecycle environment.

EXPERIENCE:
TECHNICAL EDITOR, WASHINGTON, D.C., 05/2008-PRESENT
· Develops technical documents for engineering and business processes.
· Performs substantive reviews of documentation. Ensures that project deliverables comply with requirements.
· Adheres to standards for quality, format and style.
· Edits Microsoft Powerpoint slide shows.
TECHNICAL WRITER, SUMMIT TECHNOLOGIES
WASHINGTON, D.C., 08/2007-05/2008
· Edited functional and system design documents.
· Established and maintained communications among local and remote employees and teammates in order to develop weekly and monthly status reports for the team's projects.
· Performed detailed analyses of requirements documents. Conducted reviews of documentation. Ensured that project deliverables complied with RFP requirements. Coordinated the presentation of deliverables to senior managers and auditors for final signoff.
· Adhered to government standards for quality, format and style.
· Developed technical documents for engineering and business processes.
· Maintained documentation control procedures using SharePoint.
· Generated original content based on interviews/discussions with high-level engineers.
· Used Microsoft Word, Visio and Excel for creating documentation.
DOCUMENTATION SPECIALIST, NATIONAL ASSOCIATION OF HOME BUILDERS
WASHINGTON, D.C., 08/2006-08/2007
· Developed user guides and technical documentation for computer software systems.
· Worked with teams from across the entire company, including marketing and software development for the purpose of creating end-user documentation. Interviewed and coordinated with subject matter experts to ensure content accuracy.
· Used Robohelp to create online help systems.
· Tested several computer applications in order to develop documentation including several user guides.
· Supervised members of the documentation team in developing and maintaining end-user documentation.
· Referred to Use Cases and Storyboards in order to develop documentation.
· Generated Portable Document Format files for documentation client delivery.
· Regularly updated hard copy and online documentation with content changes from subject matter experts.
· Reviewed documents for proper grammar, consistent format, and compliance with specific style and other guidelines for production.
· Used Microsoft Word in order to develop documentation.
· Familiar with using SnagIt in order to create screenshots.
NUCLEUS SOLUTIONS, ARLINGTON, VIRGINIA, 4/2005-1/20/2006
COLDFUSION DEVELOPER:
· Developed, maintained and tested web applications using Coldfusion, HTML, SQL, Fusebox and JavaScript.
· Wrote technical documentation for various web application projects.
JEWISH WAR VETERANS, WASHINGTON, D.C. 9/2002-10/2004
DATABASE COORDINATOR/TECHNICAL WRITER
· Developed user guides for computer software systems.
· Created technical documentation for various web applications.
· Used Frontpage, HTML, and JavaScript in order to design, construct and update web applications.
· Created course materials for various technical classes.
· Periodically reviewed content of two organizational websites for relevance and timeliness, identifying and updating out-of-date content; performing quality checks to eliminate broken links, poor navigability and functionality errors.
· Taught database concepts, and basic fundamentals of Microsoft Access to the organization's staff members.
· Demonstrated knowledge of current principles and methods of web-based communication skills.
· Gathered written material and graphics to be used for web pages.
· Used Microsoft Access to create queries, tables, forms and reports.
· Identified new and innovative ways to service member needs through both organizational websites.
· Supervised employees in order to train them to use the organization's database.
· Demonstrated excellent communication skills used to convey technical information to varied audiences.
· Supervised a project to reconstruct and protect the organization's database.
· Developed and tested web applications using Coldfusion.
· Created database tables in a SQL Server environment in order to create Coldfusion applications.
· Used Photoshop in order to make minor changes to images for web pages.
COMPUTER BASED SYSTEMS, INC., FAIRFAX, VIRGINIA 1/2000-5/2000
SENIOR TECHNICAL WRITER
· Designed and maintained user manuals for computer software systems and programs.
· Interfaced with computer programmers and system analysts in order to analyze their requirements for the documentation of computer software systems.
· Tested computer software systems in order to design user manuals.
GRACE DAVISON, BALTIMORE, MARYLAND 1996-1998
SYSTEMS ANALYST, APPLICATIONS DEVELOPMENT
· Prepared the documentation of computer systems and programs.
· Developed software systems and programs.
· Validated data using Microsoft Access to create queries of DB2 tables.
· Designed data in order to test computer software systems.
· Analyzed input data using SQL queries to examine DB2 tables in an SQL Server environment.
· Coded and tested SAS programs and systems.
COMMONWEALTH OF PA., HARRISBURG, PENNSYLVANIA 1986-1996
COMPUTER PROGRAMMER / SYSTEMS ANALYST/
· Prepared manuals, pamphlets, and course materials for the teaching of various technical classes such as SQL, DB2/QMF, database concepts, and Job Control Language.
· Prepared documentation using Word and WordPerfect. Extensive experience preparing the documentation of computer programs and systems according to standard government guidelines.
· Analyzed input data and prepared flowcharts, data flow diagrams, and system specifications.
· Designed reports, menus, editing screens, help screens and output requirements for computer software systems.
· Coded and tested SAS and Cobol programs and systems.
· Conducted training courses and presentations for user groups. Taught fundamentals of SQL, DB2/QMF, database concepts, Job Control Language, and SAS for Beginners.
· Extensively used Database Technology including both hierarchical and relational databases such as IMS and DB2.
· Interfaced with user groups to identify technical needs in order to design computer software systems.
· Provided technical support to end users for problem determination and resolution.
· Participated in decision making for future needs of assigned computer specialty area.
EDUCATION:
B.S., INFORMATION SCIENCE, University of Pittsburgh, Pittsburgh, PA, 1984, Minor, Communications, Dean's List
CONTINUING EDUCATION: Introduction to Excel, Word, Access and Robohelp.
REFERENCES: References may be furnished upon request. Please do not contact the present employer.
PUBLICATIONS:
· QMF User's Guide
· Budget Project User's Guide
· Publications User's Guide
· QMF For Beginners
· EDP Label System Documentation

Certifications
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