Quality Assurance Analyst Resume

Title
Quality Assurance Analyst

Primary Skills
Q/A, Testing, Project Management

Location
US-FL-Jacksonville

Posted
Sep-12-08

Technology Manager, Project Manager

SUMMARY:
Professional Profile: Information Systems technology manager and senior systems analyst, with extensive system development experience, including 17 years in management positions, leading small to large systems developments efforts in State government and private industry. Extensive experience as Project Manager. Seasoned professional with many successful projects implemented. Ability to manage diverse user expectations, and reach consensus on competing system requirements. Ability to manage, monitor, and control software development projects to reach successful deployment and use, and the ability to understand and work with peers, management, and client base to achieve project goals and outcomes.

TECHNICAL SKILLS/TOOLS:

Client-server, Web Project Management
Mainframe Web Development
Requirements Elicitation RACF
Use Cases, UML Systems analysis and design
HL7 Object-oriented technologies.
XML Java and J2EE
HIPAA Privacy and Security SQL
HIPAA transactions CICS
Quality Assurance Testing DB2
SQA processes and methodologies JSP
Cobol II HTML
JAD JAR
Oracle Linux
MS Project MS Office

PROFESSIONAL EXPERIENCE:

Geysers International Inc (Sept 01 -- Jan 08)
Technology manager
Client: Various
Location: Jacksonville, FL
Responsible for Technology Implementation for FlagShipMD, web-based healthcare solution for medical offices and clinics.
Accomplishments
FlagShipMD HealthCare Solution: Served as Technology Manager for
FlagShipMD LLC, responsible for providing strategic and tactical direction for
technologies and their implementation within the FlagShipMD product line. The
primary technologies used in FlagShipMD are Java, J2EE, Oracle database, and
web technologies, including web services for interacting with outside partners.
Responsible for QA of all modules before production release.

I worked on the FlagShipMD team since early 2003. During this time, have
developed extensive domain experience and expertise in the electronic
transactions mandated by HIPAA regulations relating to professional claims,
electronic EoBs, and other transaction types, as well as electronic lab
order/reporting using HL7, and Eprescribing using XML and web services.

Led HIPAA compliance efforts with FlagShipMD clients, ensuring clients met
HIPAA privacy and security requirements. HIPAA administrator for
FlagShipMD.

In concert with other senior management, developed requirements
for continued product refinement to meet competitive challenge of the healthcare
industry.


Computer Associates, International (1/Apr/99-3/Mar/01)
Project Manager
Client: Computer Associates, International
Location: Jacksonville, FL
Managed DM Solutions group responsible for data migration practice. Developed procedures used in the DM Solution practice area. Managed client/server and Internet projects for CA clients including nightclub chain, law enforcement agency, and cable TV.
Accomplishments
Customer service application for nightclub chain -- Led client/server project using
VB, HTML, and ASP to create a preferred customer system. Client very pleased with
system with plans to rollout nationwide.

Case management system for law enforcement agency -- Took over project
management for troubled project. Worked with client to correct problems, implement
the correct technical solution, and complete the project. This resulted in increased
revenue for consulting company and a satisfied client.

Data Migration practice manager -- Managed profitable data migration practice for
consulting company. Wrote proposals, SoWs, managed projects, and ensured
profitable outcome. Practice became the highest profit group in area, with revenues
greater than a million dollars. Implemented new technologies to accomplish data
migration.

Computer Management Sciences, Inc (23/Feb/98-1/Apr/99)
Senior Consultant/ Project Manager
Client: Computer Management Sciences, Inc
Location: Jacksonville, FL
Hired as senior consultant, later promoted to project manager. Began career with CMSI as part of development team working on acquisition of large transportation company. Took over as team lead on first project, successfully completed several additional project engagements with client. Managed DM Solutions group doing data mapping, modeling, and data migration.
Computer Associates purchased this company. See accomplishments for CA that apply also to CMSI.
Georgia Department of Revenue (1/Sep/83-20/Feb/98)
Technical Manager
Client: Georgia Department of Revenue
Location: Atlanta, GA
Managed team of analysts and programmers doing maintenance and development in Cobol II, CICS, DB2, and other mainframe technologies. Promoted to project leader in 1988, leading a successful development project to automate collection of Intangible tax. Since then have worked as manager on many mission-critical systems. Spearheaded the deployment of the Departments first Website and first LAN. Served as Technology manager and chaired methodology group. I Received the Commissioner's Award for Outstanding Performance.
Accomplishments
Georgia Revenue Integrated Tax System: Provided strategic leadership to IT integration project and services, developed proposals and concept documents as well as detailed project plans. My primary focus for this project was to lead the Technology Life-Cycle, develop and refine requirements, facilitate JAR/JAD sessions, evaluate new and emerging technologies, make recommendations, and facilitate activities between Business Units and IT. As Integration Architect also assisted in the evaluation of vendor supplied application development proposals relative to all aspects of the prospective Technical Architecture.
Served as QA manager for deployment of this multi-million dollar development
project. The vendor contracted to implement this system experienced major
technical and quality problems. As internal QA manager I worked with vendor to
correct quality problems, resolve technical issues, and track change orders.
Managed team of analysts. Provided senior department management objective
status reports on system development. Our efforts resulted in successful
deployment of tax accounting system that has increased revenue collections and
successfully accounts for annual revenues exceeding 10 billion dollars.

Statewide Taxpayer Accounting Archival system -- Developed system for
archiving accounting transaction records. Completed in less than one month,
reusing system artifacts from Taxpayer Accounting System. Archive system
decreased batch processing time and expenses, and permitted online retrieval of
financial transactions for clients. Clients expressed great satisfaction with system.

Technology Support manager. Responsible for evaluating, acquiring, and
implementing new technologies for the Georgia Department of Revenue.
Managed the design and installation of the first LAN at the Department of
Revenue. Educated and encouraged senior management to install local area
network (LAN) to increase communication and reduce costs. Despite initial
opposition, Department management extremely pleased with LAN and connection
to the Internet. Worked to connect Department to Statewide WAN and Internet.
Developed first website for Georgia Dept. of Revenue. This led to receiving
Commissioner's award for Excellence.

Statewide Taxpayer Intangible Tax Accounting system -- Assigned as
Project Lead to design and develop accounting system for collection of
State Intangible tax. Worked with clients to refine requirements, create technical
architecture for system, develop, and deploy the system. System was deployed on
time and within budget. I insisted on code reviews resulting in system with few
problems and high level of user satisfaction.

Statewide Employee Withholding Tax system -- Spearheaded effort as project
manager to redesign methods for inputting data from tax returns. Used scanners to
input return data, reducing the need for data entry operators.

Managed pilot deployment of State Electronic Income Tax filing system --
Worked with outside vendors and internal divisional clients to create first Georgia
electronic tax filing system. The success of this effort led to Georgia's becoming
the second largest State income tax electronic filing system.

Columbus Consolidated government (1/Mar/83-1/Sep/83)
Certified Programmer
Client: Columbus Consolidated government
Location: Columbus, GA
Hired as a programmer; developed a pension calculation system for city/county employees in COBOL.


EDUCATION AND CERTIFICATIONS:
College
School: Opelika State Technical College
Location: Opelika, AL
Dates Attended:
January, 1981 - March, 1982
Course of Study: Information Technology
Comments: 3.9 of 4.0 GPA


• References available on request

Certifications
Sun Certified JAVA programmer


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