Subject Matter Expert Resume

Title
Subject Matter Expert

Primary Skills
Insurance industry knowledge, Real time connectivity experience, ACORD XML proficient

Location
US-NC-Charlotte

Posted
Jun-05-09


PROFILE:

Seasoned mid-career insurance and technology professional with demonstrated expertise in leading a variety of underwriting and technology initiatives. Proven success in developing and implementing strategic and tactical business focused technology solutions.


SUMMARY OF QUALIFICATIONS:

• CPCU & CIC Designations • ACORD XML Proficient • Business Acumen
• Analytical Skills • Tactical Execution • Strategic Insight
• Relationship Building • Training & Development • Problem Solving
• Accelerates Collaboration • Self - Starting • Dedicated to Results


TECHNOLOGY SOLUTIONS EXPERIENCE:

Hartford Financial Services Group, Access CoverageCorp. -- Charlotte, NC 7/00 -- 1/09
Insurance Program Manager

Primary Responsibility: Successful management and execution of insurance carriers' business requirements, underwriting rules and coverage offerings.

Specific Responsibilities:

• Led team in the development and implementation of an online system to facilitate real time quoting and issuance of The Hartford's Small Business commercial insurance products including Business Owners Policy (BOP), Workers Compensation, Auto and Umbrella.
• Analyzed and deployed real time rating and underwriting of BOP and Workers Compensation for St. Paul and Travelers.
• Coordinated projects to balance the needs of the business, the database administrator and the developers.
• Served as business subject matter expert as well as business and technology contact for all agents and all carriers.
• Maintained two platforms in a production environment serving two distinct groups of clients.
• Evaluated various carriers' underwriting guidelines and converted those guidelines into rules to be coded by technology staff.
• Translated and developed the underwriting questions into easily understandable text for display during the user experience.
• Conducted extensive review and debugging of XML streams that facilitated the quoting and issuance process between Access CoverageCorp and the carrier.
• Performed extensive QA testing of new and existing functionality.
• Conducted training sessions for new agency users and handled in-coming helpdesk inquiries.
• Served as point person and subject matter expert representing the business perspective in all prospective client meetings.
• Conducted product demonstrations for carriers, agencies and MGAs.


RICHARD STEINBRUCK 803-431-1047 (cell)


Insurance Program Manager (cont.)
Achievement/Recognition:

• Hartford Partner Program, an agency initiative specifically designed to utilize Access CoverageCorp's “Interchange” product earned a 2007 Chairman's Award from The Hartford. This award highlights employees' expertise, creativity, and commitment to delivering excellent service and innovative products to Hartford's customers and profitable growth to Hartford's shareholders.
• Using Interchange, the Hartford Partner Program generates in excess of $75,000,000 of quoted business with a “hit” ratio of 46%.
• First and only entity to achieve real time Commercial Automobile issuance with The Hartford

UNDERWRITING EXPERIENCE:

Kemper Insurance -- Charlotte, NC 5/98 -- 7/00
Team Manager/Multiline P & C Underwriter

Primary Responsibility: Profitable growth and management of $35 million book of Property and Casualty business. This includes management of the underwriting team and the accompanying support staff.

Specific Responsibilities:

• Personally managed a $7 million book of commercial multi-line business, including Property, General Liability, Workers Compensation, Auto, Umbrella, Crime, Boiler and Employment Practices Liability.
• Served as in-house “Package” (Property and General Liability) Consultant.
• Cultivated and maintained strong relationships with agency base.
• Marketed Kemper's new products to existing agents.
• Developed enhanced employee performance through coaching and evaluation process.
• Conducted policy audits within the local branch as well as other branches throughout the country.

Kemper Insurance -- Charlotte, NC; Braintree, MA and Wallingford, CT 1/90 -- 5/98
Commercial Lines Underwriter

Primary Responsibility: Profitable growth and management of $6 million book of Property and Casualty business.

OTHER EXPERIENCE:

Veterans Memorial Hospital - Meriden, CT 10/91-- 3/94
Crisis Counselor/Crisis Stabilization Program

Primary Responsibilities: Staffed the crisis hotline and conducted in-home visits with crisis patients.

EDUCATION:

Bachelor of Arts
Central Connecticut State University -- New Britain, CT
Major/Minor: Psychology/Political Science
Major GPA: 3.75/4.0

Certifications
CPCU, CIC


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