Installation and troubleshooting of cable, phone and Internet services for residential, college and business accounts
US-MO-Jefferson City (will consider relocating)
Articulate and polite Sr.Service technician in the telecommunications field, with 4 years of experience in installation, troubleshooting and repair of coax and telephone lines.Very organized, self-motivated and detail oriented.
Complex issues management Understanding of client business requirements Complex technical information Previous technical support experience Network/server maintenance System upgrades Proficiency in TCP/IP protocols Broad knowledge of QA tools PBX Telecom Strong problem solving/troubleshooting skills Testing/verification skills
Exceptional customer relation skills Excellent written and verbal communication skills Strong customer focus Hands-on and proactive Fostering teamwork Various computer systems Network improvements/repairs/upgrades CISCO router management On-call experience Team building/leadership
Network Support Acted as first point of contact for major technical issues, including power outages, system failures and disaster recovery.
Process Improvement Collaborated with supervisors/co-workers to ensure smooth work flow and efficient organization operations.
December 2010 to Current Charter Communications Columbia/Fulton, MO Senior Service Technician
Installation and troubleshooting of cable, phone and Internet services for residential, college and business accounts. Rotating on-call schedule, sales of services, overtime worked when needed. September 2009 to November 2010 Mediacom Jefferson City, MO Field Service Technician
Installation and troubleshooting of cable, phone and Internet services. March 2009 to September 2009 Mediacom Jefferson City, MO Direct Sales Representative
Door to door sales representative for cable, phone and Internet services. October 2001 to February 2009 Kwik Kar Lube & Tune Jefferson City, MO Lead Mechanic
In charge of all minor and major mechanical work for this business. August 1998 to June 2003 Missouri National Guard Jefferson City, MO 63 W All Wheel Mechanic - E4 Specialist
Mechanic for military vehicles, with training in diesel engines and electronic components.
2000 Jefferson City High School Jefferson City, MO General General
2000 Nichols Career Center Jefferson City, MO Certificate Automotive Engine/Electrical Mechanic