ITIL EXPERT / PMP Resume

Title
ITIL EXPERT / PMP

Primary Skills
ITIL, PMP, Unix, Data Center Management

Location
US-PA-Harrisburg (will consider relocating)

Posted
Apr-18-09

Objective

PMI-PMP & ITIL Expert Certified IT Project Management consultant with over 14 years in field of IT technical project Design, Implementation, Integration, Service Delivery and Administration experience seeking a position fully utilizing strong Customer service attitude, exceptional organizational ability and communication skills.

Education & Professional Certification:

• Bachelor of Science, Electronics & Communication
• PMP
• ITIL Expert (V3)
• ITSM (V2)
• ITILF
• Sun (SCSA, SCNA - Solaris 8), Cisco (CCNA), Novell (CNA & CNE)

Professional Training:
• Six Sigma Black Belt
• Six Sigma Lean Workshop
• Essential Consulting Skills, Effective Team Leadership
• UNIX Shell Scripting
• MS Win2K & MS Exchange 2K
• Microsoft Premier Critical Problem Management Workshop & Microsoft Debug Training
• FogLight , TripWire , BigFix

Key Skills and Knowledge

• Management Consulting Services:
Systems Integration, Testing, Performance Analysis
• Project Delivery and Program Management :
Requirements Definition, Systems Implementation, Documentation & Training
• Operating Systems:
UNIX -- Solaris 8, 9, SGI -- IRIX 6.2, 6.3, Linux, Windows 2000/2003,
Virtualization -- VMware ESX 3.5
• Database:
Oracle, Ingress, SQL
• Enterprise Management / Application:
HP Openview, CIM, IBM Server monitor, FogLight, Tripwire for Servers4.5(UNIX & Windows), Veritas volume Manager, Symantec Antivirus, PlateSpin -- Unisys Real -Time Consolidation Accelerator PowerRecon Server
• Change / Problem Management:
Remedy, IBM Problem Management tool, PPM, OVSD
• Backup
Symantec Backup Exec, Symantec Net backup, Symantec Backup Exec System - Recovery Server (Live State)
• Servers:
Sun Enterprise-6800, Sun Enterprise-4500, Sun Ultra 10, UniysES-7000, DELL-Poweredge Series, IBM-Netfinity 5100 & 4500R, SGI Indy, Indigo,O2, SGI Challenge S / L
• Storage:
Storage Arrays A1000 & A5000, EMC CX600
• Networking
Cisco 7000, Nortel Fiber optic Switch, Cabletron -2200, Bay Network Accelar Switch
• Security
CISCO PIX Firewall, Gauntlet firewall
• Video Conferencing
Polycom, Programming Languages & Tools





Professional / Project Experience
Mindteck -- PA

Feb '08 -- Present Manager -- Technical Delivery (Global Offshore Delivery Head)

Head Technical and Off shore Delivery team in Supporting Mindteck Client
Responsibilities includes overall Technical and project management from project initiation through
Implementation. Define and develop process global data center migration through offshore delivery team, develop statement of work governing all related project services that include:
Project Management, Requirement Definition, Conceptual Design, Detail Design, User
Acceptance Testing and Implementation, Risk Definition, Defining Roles and Responsibilities, Identifying tools for better project delivery and management for new solutions, Internal status reporting and coordination for on-going contract driven projects

Key Responsibilities
• Technical Off Shore Service Delivery Head - Datacenter Migration Project
• Define and implement Offshore Service Delivery Model for Datacenter migration
• Developing Six Sigma Lean Process for Datacenter Migration
• Delivering project as per ITSM support model.
• Design and Develop plan for Implementation procedures
• In charge for developing Project Process Flow Document for Service Delivery
• Responsible for design and development of technical documentation
• In charge Hiring, managing, mentoring and developing project teams
• Manage all Technical Teams to meet Service Delivery expectation
• Create specific Documents for successful project Delivery
• Conducting regular client meetings

Unisys -- PA

? Sep '04 -- Jan '08 Project Management -- Service Delivery

Member of Project delivery Team in Supporting Unisys Client -- Commonwealth of PA

Project Management -- Including Requirement Definition, Conceptual design, Detail Design, Risk
Management, Identifying tools for better project delivery and management for new solutions.

Responsibilities includes overall project management from project initiation through
Implementation. Developed statement of work governing all related project services that include:
Project Management, Requirement Definition, Conceptual Design, Detail Design, User
Acceptance Testing and Implementation.

Key Responsibilities
• Project manager - Infrastructure Transition / Server Migration for COPA
• Project Manager for Implementing CMDB Project
• In charge of developing Six Sigma Process for Unisys Baxter Help Desk
• Defining and Develop plan for Change, Problem & Incident management Process based on ITIL
• In charge VMWARE implementation
• In charge for developing Project Process Flow Document for this site.
• Responsible for design and development of technical documentation
• Defining Customer SLA's


? Sep '03 -- Aug '04 System Analyst (Technical Team Lead) -- Service Delivery

Part of Technical Support team in providing support for Unisys Client --
Commonwealth of PA in terms Development Testing, User Acceptance Testing and
Implementation. Problem resolution for production systems. Provide support on a 24 X 7 Basis
And coordinating activities between Technical group and Operations.

Provided configuration management services that included coordinating activities of various teams, the development team, LAN Team etc. to resolve system problem and to provide feature enhancement for ESM Environment with Management software's
Tracking OS and Application patch requirement, Change Management (Remedy)

Key Skills
• Planning, Implementing & Monitoring OS Patch Management
• Installing & Upgrading HP Openview Servers
• Configuring DBSPI & Integration REMEDY SPI With Open view
• Configuring SQL log shipping; customized windows scripting for server monitoring.
• Ensure all changes to scope follow processes and are documented

IBM -- CT May '01 -- Aug '03 System Administrator - Team In Charge

Technical lead to provide 7x24 supports for IBM's client -- Avaya's 50,000 user multi-domain
Messaging Network spanned across the globe. Installation and maintenance of
OS (Solaris & Win2K) & Application software (Exchange 2K, Sendmail & Veritas), UM server
Management of messaging & user database of 50K users. Monitoring Servers and service
(HP-OpenView, CIM, IBM Server monitor) Solution backup using Backups services (Veritas)
Key Skills
• Leading Team of 13 Professionals in delivering the objective for IBM's client
• Planning & Implementation of Server Migration from NT to Active Directory 2000
• Planning & Monitoring OS Patch Management
• Proficient in Change & Problem Management
• Coordinate the establishment of program standards and program specific procedures
• Responsible for requirements tracing, insuring all client requirements are addressed

AT&T -- GA Nov. '98 --April 2001 System & Network Administrator

Technical Management Consultant for AT&T videoconferencing meeting reservation system (MRCS) in terms of Hardware and Software installation.
Key Skills
• Design and implementation of the V-LAN Network with Fiber Back bone
• Planning & Migration Solaris 2.4 to 2.6 & Installing Oracle Database.
• Planning & Migrating MRCS to 3.1
• Setting up of the NT Domain & WINS Servers
• Configuration of Veritas Volume manager, Sendmail, NFS, SSL&SSH, Apache, TCICS
• Setting up of Video Conferencing over TCP/IP
• Monitoring Servers, Network services (TCP/IP, ODBC32) and availability, Application services (Sendmail, IMAP4 & POP3, DNS, NFS, NIS, Print & FAX services) and Backups services.




Transamerica Intellitech -- CA May '98 --Oct. '98 System & Network Administrator

Provided System support for Transamerica Intellitech real estate property valuation software development system

Key Skills
• Planning & Implementation of the V-LAN Network
• Installation, Maintenance of UNIX Servers, Sun Sparc Storage arrays, OS (UNIX & Windows)
• Application software (Veritas Volume manager, NFS, patch installation, Hummingbird),Network Services (TCP/IP)
• Configuring PIX Firewall
• Monitoring Servers and Network services and availability,
• Managing user's & Alias database, assigning appropriate privilege to user& shared mailboxes
• Messaging services (Sendmail, IMAP4 & POP3, DNS, NFS, NIS, Print & FAX services)
• Administering the backups and performing database & restorations

Times of India -- India Mar. '97 -- April 98 Asst. Manager -- Systems & Network

Provide Project consulting & support for Times of India - Respnet network in terms of hardware and software installation spanned across the country.
Key Skills
• In charge of Planning, Technical design and implementation of Projects concerned with Network involving Structured cabling solutions and connectivity to the corporate WAN using Routers
• Installation, Maintenance of UNIX Servers, OS (UNIX & Windows), Application software (Netscape Proxy Server, Sendmail, NFS, patch installation), Network Services (TCP/IP), Database (Ingress)
• Management of user's database, user & shared mailboxes, creating and maintaining user alias databases And DNS database.
• Working with external vendors for execution of different components of project.
• Administering the backups and performing database & restorations

Alacrity Electronics -- India Dec. '94 -- Feb. '97 Sr. Network Administrator

This project is to provide in house support for Alacrity Electronics network in terms of hardware and
Software installation the responsibilities were:

• Installation, Maintenance of network setup (IPX/SPX) consisting of Novell NetWare Server 3.12 with clients of Windows 95, windows 3.1 and Dos running

Nationality
• United States

Certifications
PMP,ITIL -EXPERT (V3), ITSM (V2)


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