RESUME DETAILS

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RESUME
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QUALIFICATIONS PROFILE
Highly accomplished Network Administrator with diversified experience and demonstrated expertise maintaining operating systems and networks, providing technical support, and developing innovative solutions to complex problems. Proven project management experience; combine expertise in strategic planning, quality control, and organizational leadership with strong qualifications in complex network design and development to ensure successful on-time project completion. Strong background building solid working relationships with technical teams and senior management and improving teamwork and cohesiveness across IT teams.

KEYWORD SUMMARY
Network Administrator, project management, solutions design, systems strategy, systems implementation, client relations, network infrastructure, security infrastructure, troubleshooting, network engineering, problem resolution, technical support, team leadership, maintenance, quality control, strategic planning, operating systems maintenance, system analysis, requirements gathering, performance studies, project planning, status reporting, team collaboration, technical issue resolution, budget management, standardized policy development, CCNA, CCDA, CCNP, Associate Degree in Information Systems Technology.

Technical Proficiencies:
Certifications: Cisco Certified Network Associate (CCNA); Cisco Certified Design Associate (CCDA); Cisco Certified Network Professional (CCNP)
Platforms: MS-DOS, Windows 3.1/9x/ME/XP/2003/Vista, Linksys, D-link, Netgear, Windows NT 4.0/2000 Server/Workstation, Windows 2003 Server, UNIX, Cisco IOS, Macintosh, Linux
Tools: Cisco Works, Ethereal, Sniffer Pro, Wireshark, Solarwinds, WhatsupGold, HarrisStat Scanner, Remedy, Terminal Services, Remote Desktop, Reflections, Microsoft Word, Excel, Putty, Kiwi, WinPcap, Openxtra, Adobe, Microsoft Exchange, DHCP, Symantec Security, WSUS, telnet
Hardware: Cisco 7200/ 6500/ 3745/ 3640/ 1800/ 2800 Series Routers, Cisco 2950/ 3550/ 3560/ 3750/ 3760 Switches, Cisco 505/ 515/ 525 Cisco Pix, Sonic Firewalls, Hubs, Sound Cards, Video Cards, Network Cards, Modems, Hard Drives, Hard Disk Controllers, Cisco 4.1 Call Managers, Cisco VoIP Phones, Cisco Content Engine SC/LC Connectors, Multi-single Mode Fiber, Media Converters, Pairgain Modems
Networking: Cables (RJ-11/RJ-45 UTP/STP), Gigabit & Coaxial Networks, AC/DC Electrical, LAN/WAN Networking, Wireless 802.11 a/b/g, VoIP, QoS, CIDR, TCP/IP, VPN, NAT, RIP v1/v2, BGP, IGRP, OSPF, EIGRP, ACL, SSH, Security Protocols, Frame Relay, SIPRNET/NIPRNET/CENTRIX/FIBER, Spanning Tree, Trunking Protocols, Etherchannel, VLSM, VLANs, DSL, PAP/CHAP, HDSL, STP, Port Security, Ethernet, OSP Model, WLAN Solutions

PROFESSIONAL EXPERIENCE

ITT INDUSTRIES, Tallil, Iraq, 4/2006 to Present
Network Engineer, Systems Division
Manage all aspects of systems networking for defense contractor, ensuring optimal communications for the US Military within this highly critical environment. Perform complex system analysis and requirements gathering; accountable for conducting performance studies, cost estimations, project planning, and providing acquisition recommendations. Collaborate extensively with site manager and diverse military personnel; define requirements, develop milestone status reports, and deliver project objectives. Troubleshoot and resolve systematic failures in frequently stressful situations. Manage and maintain network security. Serve as hands-on Technical Lead; oversee daily network monitoring to alleviate congestion, bottlenecks, and errors.

Key Contributions:
** Successfully led planning and technical support of more than 100 switches, 1,000 workstations, 20+ servers, routers, modems, cabling, Cisco Call Manager, and VoIP telephones on 3 separate networks.
** Spearheaded development, integration, and implementation of project plans to consistently complete diverse project goals ahead of schedule.
** Provided 24x7 system coverage to quickly resolve equipment malfunctions; minimized downtime for US Military and ensured a 99.99% up time.
** Migrated Technical Control Facility's core routers and switches to new location within strict time constraint.

ADVANCED CYBER TECHNOLOGY SERVICES, Clovis, New Mexico, 3/2004 to 4/2006
Senior IT Technician
Designed and maintained Local Area Networks (LANs), Wide Area Networks (WANs), and wireless networks. Accountable for troubleshooting and repairing computer related technical issues. Developed budget projections and bid submittals. Installed, updated, and maintained software, specifically for accounting and medical centers. Procured and managed stock controls, ensuring optimal inventory levels. Supervised 5 technicians; scheduled jobs/shifts and conducted performance evaluations.

Key Contributions:
** Managed and performed various Help Desk functions; constantly resolved complex technical issues under frequent high-pressure situations.
** Consistently completed project timelines ahead of schedule during various installation and upgrade projects.

CYBER CITY, Clovis, New Mexico, 3/2005 to 4/2006
IT Director
Oversaw all network functions, including switches, routers, servers, wireless networks, and XBox/PS2 network connectivity. Managed $100K IT budget that included software, hardware, and services. Interacted extensively with clients to define specific business requirements and develop solutions. Supervised implementation of developed solutions, ensuring timely completion. Maintained patch-management solution for all games and Point-of-Sale software for Cybercafe, ensuring overall functionality. Supervised 4 technical staff members and sales associates; developed maintenance schedules, performed employee evaluations, and managed daily operations.

Key Contributions:
** Spearheaded installation and maintenance of 30 Dell computers, 2 Windows 2000 Servers, and 1 Windows 2003 Server for the Cybercafe.
** Established standardized policies, resulting in high productivity levels and consistent quality service.
** Served as Senior customer Service Representative; assessed and managed diverse customer needs, which ensured overall satisfaction and repeat business.

UNITED STATES AIR FORCE, Kadena AFB Okinawa, Japan, 11/1999 to 11/2003
Aircraft Systems Specialist
Performed and directed all aspects of aircraft electrical and environmental activities, ensuring timely completion of projects and optimal functionality. Inspected, troubleshot, modified, and repaired various aircraft electrical and environmental systems, including power/air distribution systems, subsystems, components, and associated support/test equipment; utilized technical orders and schematic diagrams in order to isolate and resolve malfunctions. Maintained detailed aircraft inspection data and maintenance records. Handled and disposed of hazardous materials and waste, adhering to standard environmental regulations.

Key Contributions:
** Conducted extensive testing on various systems and components in order to ensure optimal functionality with minimal disruption to operations.
** Trained and mentored 10 employees regarding operational procedures, which enhanced overall productivity regarding systems operations.
** Recognized for outstanding contributions and technical knowledge; frequently sought out by other staff for advice regarding systems issues.

EDUCATION AND TRAINING

Associate's Degree in Information Systems Technology (currently pursuing)
COMMUNITY COLLEGE OF THE AIR FORCE, Maxwell AFB, Alabama

Certifications
Cisco Certified Network Associate (CCNA) * Cisco Certified Design Associate (CCDA) * Cisco Certified Network Professional (CCNP)

Professional Development
Self-study: CCDP, CCVP, MCSE

* * Currently hold Secret Security Clearance * *

Certifications
See above

CONTACT DETAILS

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