Resume of Technical Writer

Title
Technical Writer

Primary Skills
Technical writing, project management for technical document development

Location
US-IN-Indianapolis

Posted
Jun-02-07


SKILLS SUMMARY

Technical Communication & Manufacturing
* Bio-Pharmaceutical CSV Documentation
* Group education and instructional content development
* Project management for technical document development
* through group presentation and hands-on training

Languages

* English (American native fluent)
* Mandarin Chinese (fluently spoken, read and written for 15+ years)
* German (intermittently spoken, read and written for 10+ years)

Overseas Experience - PEOPLE'S REPUBLIC OF CHINA

* Machined parts and raw goods procurement
* Sino-Foreign JV operations startup and management
* Air-sea-land procurement of capital factory machinery

Computing - Public Domain

* Windows 2000 Professional & Server with Active Directory
* Windows NT Workstation & Server / XP / 98
* RoboHELP Office - Microsoft HTML, JavaHelp, OracleHelp
* Microsoft Office Suite, Visio, Project, FrontPage
* Adobe FrameMaker (PDF & HTML) & PageMaker
* Macromedia Dreamweaver
* Chinese Word Processing (Chinese Star, NanJiXing)
* Documentum eRoom, Desktop & Webtop

Computing - Proprietary

HITACHI DATA SYSTEMS SAN / NAS / Blade & HA Server Solutions
* Hardware Platforms
- Hitachi Lightning & Thunder Storage Solutions with HiStar and fibre-optic architecture
* Software Suites
- Business Continuity
- Performance Enhancement
- Storage Area Management
- Management Tools for Lightning & Thunder Hardware
* Various Partner Co-Solutions


CAREER EXPERIENCE

March 2006 - Present
CIBOLA CONSULTING (SM) - OWNER
INDIANAPOLIS, INDIANA USA
Freelance Technical Writing and Business Consultation - Customers Include:

* (CONFIDENTIAL) - Development and resale of foreign-made industrial centrifuges for biodiesel applications. Onramping of overseas made machinery and spare parts.

* ELI LILLY & COMPANY
Computer System Validation (CSV) Template Developer
* CSV under company engineer supervision.
* Development and co-authoring of full Validation Package templates for pharmaceutical computer systems validation (CSV) for bulk and dry manufacturing processes.
* Steward-level administrative access to Documentum eRoom communication suite for project document versioning, collaboration, and crucial program communications.
* ITT TECHNICAL INSTITUTE - Online courseware quality validation

July 2004 - March 2006
ITT TECHNICAL INSTITUTE
CARMEL, INDIANA USA WWW.ITT-TECH.EDU
Curriculum Quality Manager
* Design of ADDIE-based Quality Management System (QMS) for comprehensive analysis and reporting of online courseware content, technological implementation, and usability serving 40,000 students.
* Implementation of above QMS as a checklist-based process (with tools and job aids) used for approximately 400 online courses deployed on a QUESTA (NIIT Inc.) course management platform.
* Development of training, instruction and ramp-up for contractor testing team to conduct high-volume quality testing.

March 2002 - June 2004
HDS GLOBAL EDUCATION / US DIVISION OF HITACHI INC. (JAPAN)
SAN DIEGO, CALIFORNIA USA WWW.HDS.COM
Subject Matter Expert (SME) / Technical Writer
* Facilitated communication between US-Asia education offices.
* Steward level - Stellent Content Management System admin
* Developed and published hard-copy and CBT educational collateral covering installation, configuration, and testing of:
- Hardware Solutions
o Lightning 9900V / 9900 Series - up to 1024 HDD
o Thunder 9500V / 9200 Series - up to 224 HDD
- Software Suites
* Including: TrueCopy, NanoCopy, ShadowImage, Hi-Track, Hitachi Dynamic Link Manager, CruiseControl, FlashAccess, Graph-Track, Priority Access, HiCommand and Partner Co-Solutions such as Brocade, CommVault, McDATA, Oracle and Sun.

June 2001 - February 2002
NISSI MEDIA INC.
TORRANCE, CALIFORNIA USA WWW.NISSI.COM
Technical Writer / Quality Assurance Documentation
* Communication with Korean and Chinese software engineers in English and Mandarin Chinese.
* Testing, bug-reporting and quality assurance of video, audio, voicemail, telephony and other communications media.
* User and administrator manuals for the installation, configuration and operation of communications convergence solutions including Voice-Over-IP (VoIP), Fax-Over-IP (FoIP), video conferencing, and other call center communications media (XoIP).
* Hands-on installation, configuration, operation and testing and of thin-client- and cluster server-based communications using Oracle and Access DBs spanned over multiple OSs including Windows NT/2000, Sun, HP, and UNIX.

June 2000 - December 2000
ASIADEMAND, INC.
LOS ANGELES, CALIFORNIA USA WWW.ASIADEMAND.COM
Corporate Communications Officer
* Chief author of venture capital business plan successfully capturing $20MM in B-series VC funding.
* Documentation of B2B e-Commerce trade software for US-China industrial goods electronic trade platform.
* Mandarin / English communication between US and China offices.


1997 - 2000
COMPUTER ASSOCIATES / PLATINUM TECHNOLOGY
SCOTTSDALE, ARIZONA USA WWW.CA.COM
* Managing Editor -- Windows Tips & Secrets. Color-print monthly newsletter circulating to 35,000 readers.
* Courseware Development Technical Writer - Education Publications courseware development for Microsoft's full line of enterprise offerings later delivered as hard copy media, presentation slides, help files, HTML pages, and W/CBT.

* Backup Network Admin -- Emergency administrator for 400-client capacity network.

1995 - 1997
SINO SANTA FE INTERNATIONAL SERVICES CORPORATION
FREIGHT FORWARDER
DIVISION OF EAST ASIATIC CORPORATION (EAC) HONG KONG
A/S DET *STASIATISKE KOMPAGNI - SCHIFFRACHT DaNMARKS
Shanghai, People's Republic of China WWW.EAC.DK
MANAGER, Central China Region
* Raised billable monthly revenues from US$48,200 to US$145,000 within less than two years.
* Implementation of computerized freight tracking systems.
* Implementation of ISO 9002 service tracking systems.

1994 - 1995
CROWN WORLDWIDE (CHINA) LTD
People's Republic of China and Hong Kong
MANAGER, Records and Data Management, Shanghai and Beijing
* Produced market feasibility survey for startup of records and computer magnetic media warehousing facility.
PROJECT MANAGER, Project Cargo Services, Hong Kong
Managed due-diligence and conduct of project cargo contracts in Hong Kong and Southern China.

PROFESSIONAL AFFILIATIONS

* ASSOCIATE MEMBER - Indianapolis Chamber of Commerce
* MEMBER - Society for Technical Communication (STC)
* MEMBER - Institute of Electrical and Electronics Engineers (IEEE)
* CORRESPONDENT and WRITER - Asia Technology Report KCCF TechEdge Radio NewsBytes.com Affiliate - AM 1100 Phoenix
* MEMBER - American Chamber of Commerce (Shanghai)
- Shanghai Transportation and Logistics Committee
- Shanghai Technology Information Project

EDUCATION

* CERTIFICATE - Hitachi Data Systems Storage Solutions Basics
San Diego, California USA - October 2002
- Hitachi Products Subject Matter Expert (SME) Overview
- SAN/NAS Overview as related to Hitachi Products

* BACHELOR OF ARTS - Oriental Studies / Mandarin Chinese
Minor Degrees in Business and Environmental Studies
With German language study
University of Arizona, Tucson, Arizona - May 1991

PUBLISHED WORKS


* "SPECIAL Supplement: Optimize Your Workstation"
Computer Associates' Windows Tips & Secrets, June 2000, Vol.9 #7
* CO-AUTHOR of American Chamber of Commerce
Shanghai Business and Lifestyle 1995-96
* EDITOR of Thunder 9500V Installation & Configuration
Hitachi Data Systems Global Education's first Certification offering
* CO-AUTHOR AND EDITOR of hundreds of IT manuals.
* CONTENT PRODUCER - See links in contact section

Certifications
See above


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