Resume of Technical Account Manager

Title
Technical Account Manager

Primary Skills
Issue Resolution,Needs Analysis,Strategic Planning,Presentations,Client Retention Mgmt

Location
US-MI-Woodhaven

Posted
Mar-03-08


Qualifications for SENIOR-LEVEL TECHNICAL ACCOUNT MANAGER

PROFILE

Results-driven professional equipped with ten years of dedicated experience spanning Fortune 500/1000 account management, systems engineering, sales development, and technical/pre-sales support. Excels at devising lucrative strategies to resolve complex issues while enhancing corporate growth. Analytical problem solver with a proven track record of working effectively under pressure both individually and collaboratively to drive goal attainment. Diligent and determined leader adept at forging solid relationships and providing exceptional customer service. Possesses dynamic communication, interpersonal, organizational, and decision making skills.

Areas of expertise include:

Issue Resolution Needs Analysis Strategic Planning Presentations
Client/Vendor Relations Process Implementation Project Management Client Retention Mgmt

CAREER SYNOPSIS

Highlights:

• Played a key role in generating $250M in FY07 and producing ~ $4M in quarterly software sales and support revenue.
• Saved more than $50K by aiding in the successful implementation of a new sales order process/procedure.
• Improved efficiency by up to 40% through reducing the time that systems engineers spent on non-revenue generating activities.
• Consistently captured cost saving opportunities by successfully assuming additional responsibilities as opposed to hiring new personnel.
• Enhanced efficiency and customer satisfaction by co-developing and implementing a regional technical account manager handbook.
• Completed projects within time and budget constraints.
• Received several commendations and three outstanding employee awards.

Responsibilities:

• Served as a customer point of contact (POC), acted as single POC for pre-/post-sale issues, and promptly provided solutions to customer issues, including support, licensing, case escalations, product change requests, and hardware/software acquisitions/updates.
• Collaborated with vendors to resolve issues and communicated progress/information to sales teams and management.
• Instructed customers, representatives, and senior management on support procedures; identified problems with support processes and notified support management.
• Provided technical pre-sales software/hardware support for StorageTek and EMC Clarion.
• Developed and implemented product solutions, ensured products met customer requirements, and helped sales professionals with technical qualifications.
• Controlled technical aspects of proposal development processes.
• Offered OEM helpdesk support. Collaborated with inside channels to schedule product demonstrations.
• Distributed new support offerings to field teams.
• Acted as a liaison between sales and technical support.

CAREER TRACK

SYMANTEC CORPORATION
Technical Account Manager 2005-2007

MIDRANGE COMPUTER SOLUTIONS
Systems Engineer 2004-2005

VERITAS SOFTWARE
Regional Technical Account Manager 1998-2004

MTI CORPORATION
Systems Engineer 1997-1998

PROFESSIONAL DEVELOPMENT

NATIONAL INSTITUTE OF TECHNOLOGY
Diploma, Electronic Engineering Technology

Additional Training: VERITAS Netbackup/Storage Foundation, Precision Selling Process, Enterprise Selling Process/Strategic Planning, Target Account Selling (TAS), Evaluator Group's Evaluating Enterprise Storage, Systems Engineer certification of EMC's Clariion product line

TECHNICAL PROFICIENCIES

Operating Systems: Windows 2000/2003 Server, IBM AIX, HP-UX, Sun Solaris, Linux Redhat/SuSe

Hardware Platforms: RS6000, HP9000/HP Opteron, Sun Sparc, Intel/AMD

Appliances: Brocade Silkworm SAN Switches, McData SAN Switches, QLogic SANBOX SAN Switches, Cisco Firewall (PIX), Network Appliance Net App/NAS

Disk Arrays: EMC Clarion Systems, Dell Power Vault Storage, Hitachi Data Systems, Falconstor Virtual Tape Libraries

Peripheral Fibre Cards: JNI/AMCC, QLogic, Emulex


Certifications
Certification of EMC?s Clariion product line


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