enagagement manager, master coach, project/program manager Resume

Title
enagagement manager, master coach, project/program manager

Primary Skills
lean agile, project/program mgr, ,analysis

Location
US-FL-melbourne (will consider relocating)

Posted
Mar-04-09

OBJECTIVE:
Develop solid solutions and strategies to engage/expand existing customers, thus resulting in associate and company growth.

EXPERIENCE HIGHLIGHTS:
Differentiators:
• Strong Client Relationship Development through identifying and building solutions.
• Interactive Speaker on various topics: Agile, Blended Agile, Distributed Development/Agile, Agile Roles, Holistic Solutions, Leadership, Credit, Customer Service, etc.
• Seasoned consultant with experience working in the Operational and IT domestic/international business arena. Global experience includes but is not limited to: India, Turkey, Czech and the UK.
• Extensive practical experience with Lean/Agile
• Holistic solution approach focused with broad experience and hands on experience in the full project life cycle process.
• Extensive Multi Country Distributed Development Experience.
• Knowledge of international regulations as related to the finance domain and development of international systems.
• Experience working in diverse cultural environments while creating a strong team environment
• Successful Mentor for development of team members

Domain: Areas of concentration are: Point of Sale, Insurance, Finance, Aerospace, Business Intelligence/DSS, Transportation, Total Single Line of Credit, Fraud, Retail, Residential Mortgage Credit Reports, Mortgage/Loan documents, Underwriting, Full Cycle Mortgage/Loan/Lease Processing, Full Cycle Credit Card Processing, Appraisals, Public Records, Fleet Funding, Trans Union Credit Reports, Experian Credit Reports, Equifax Credit Reports, TRW Commercial and Dun & Bradstreet Commercial Credit Reports.

Skills: Strong Client and Management Skills, Intense Analytical Skills, Strong Speaker, Full Project Lifecycle Facilitation including multiple methodologies such as MSF/Agile/ Spiral, Strong Negotiation and Contract Skills, Excellent Writing and Presentation Skills, Handling of Multiple Priorities Simultaneously, Business Process Re-engineering, Detailing While Focusing on the Big Picture Concept

Knowledge of: Lotus Notes, Microsoft Office, Visio, Spectra, Access, XP Process and Design, Various Imaging/Document Management Systems, InfoLease, Fiserv, PowerPoint, Microsoft Project, Centre Vu, Cheyenne, VersionOne, Mercury, SharePoint, Windows 2000, Windows XP, Window Vista, Dunslink, BIAS, US Algorithms, InfoLease, Vision Plus, Lotus 123,
Experience working within the following environments/databases: Novell 4.1, LAN/WAN, UNIX/AIX, EDI, Sybase, Oracle, Client/Server, Object Oriented Technology, Intranets, Internet, Mainframe.


EXPERIENCE:
01/2008 -- Present: CCPace Systems, Inc.
Engagement Manager/Master Coach/Lean Agile Practioner
Responsibilities include:, Coaching, Client Growth and relationships, Employee/Contractor development, Managing multiple projects at multiple clients, Project Management, Sales Collaboration, Client Leadership Development, Engaging Stakeholders in the process, Company Strategy ,Training and development of training material, Internal Policy Development, Process Change Management, Onsite/remote client support, Working with the client PMO organization and scaling agile to work with the PMO, Discovery to determine best practices for client success, Contract writer/negotiator and Analysis.


02/2001 -- 12/2007: ThoughtWorks, Inc., Chicago, IL
Engagement Manager/Project Manager
Responsibilities include: Project Management including pre-sales through delivery: Client Growth and Client Relationships; Process Analysis, Design and Improvement; Development of Requirements and enhancements; Business and System Re-engineering; Business Intelligence, Research/Deployment of hardware related to the applications; Development/Mentoring of Staff for continued company growth; Maintenance of Technical Environments; Benchmarking; Contract Negotiation; Develop and manage project budgets; Q/A Software applications; Research areas of new technology; Develop training material/Training.


08/1999 - 2/2001: Citicorp Global Technologies, Fort Lauderdale, FL
Vice President Global Technologies
Responsibilities included: Project Management; Business Analysis for the Middle East, South Africa/Ivory Coast as well as Central and Eastern Europe. Process design and improvement; Develop requirements and enhancements for technological systems; Implement said systems; Analyze staff needs for technical and operational improvements, recommend and implement said improvements; Business and system re-engineering; Q/A Software applications; Work with external consultants to meet project goals; Develop training material and ensure training is delivered to employees; Global travel as required by projects.


04/1995 - 07/1999: Advanta Business Services, Voorhees, NJ
Director of Portfolio Systems
Responsibilities included: Direct the implementation of operational interfaces between several systems; Administration of various technical systems; Research areas of new technology; Develop requirements and enhancements for technological systems; Project Management; Q/A software applications; Analyze functions for streamlining and implement new processes; Analyze staff needs for technical and operational improvements, recommend and implement said improvements; Business and system re-engineering; Direct development and maintenance of “home grown” application processing system; Develop and manage the Total Quality Management Process for the company; Disaster Contingency Planning; Research and development of an inter-company payment processor; Institute and maintain Document Management System; Ensure interdepartmental and inter-company communications; Work with external consultants to meet project goals; Develop training material and ensure training is delivered to employees; Direct interaction between ABS and third party vendors and services; Negotiation of contracts with third parties; Institute and chair committees; Develop and manage operations and project budgets; Daily Computer Room Operations for several sites; Direct company telephone traffic through implementation and maintenance of software.



04/1985 - 03/1995: Credit Lenders Service Agency, Voorhees, NJ
Vice President/Division Manager
Responsibilities included: Successful day to day operations of Credit Department including credit card processing and Residential Loan/Mortgage processing; Operations of Public Records Department including census tracts, record owner searches, flood reports, UCC's and appraisal processing; Operations of Title Company; Design development an implementation of policies and procedures, insuring compliance with all regulations, applicable laws and guidelines; Government contract negotiations and conformance; Direct consumer and client relations; Inter-company communications; Cost management and or profitable productivity growth while ensuring a high degree of quality; New product development; Processing system development; Managerial training and development; Day to day operations of company distribution department including: internal and external couriers, mail and central filing; Chair committee for technological advancement of company; Research new technology; Define system requirements for new technology.


08/1981 - 05/1982: Defense Industrial Supply Center, Contract/Development, Philadelphia, PA
Procurement Bid Controller
Responsibilities included: Quality Control; Negotiate Contracts; Analysis of Workflow; Communicate and work with various divisions to ensure uniformity; Resolve document discrepancies


06/1979 - 12/1981: Aviation Supply Office, Management Information Center, Philadelphia, PA
Management Information Representative
Responsibilities included: Assist Commanding Officer on assignments; Workmeasure and workload reports; Support Data and Planning Systems Departments; Benchmarking.



EDUCATION:
Middlesex College, New Jersey; South Jersey Professional School of Business, Inc.; Camden County College, New Jersey


PROFESSIONAL ACHIEVEMENTS:
A.C.E. (associate credit executive) designation from the Society of Certified Credit Executives, Licensed New Jersey Title Insurance Producer, Notary Public Commission-State of New Jersey, President of Financial Women International-Southern NJ Quality, Achievement Award Focus Group Member for the State of New Jersey, Financial Women International Group Member of the Year, Requested speaker on topics such as Agile. Blended Agile, Distributed Development, Credit, Empowerment and Team Building by various companies and organizations.


PROFESSIONAL AFFILIATIONS:
APLN (Agile Project Leadership Network), IIBA (International Institute of Business Analysis), Mortgage Bankers Association, Quality New Jersey, Equipment Leasing Association, GARP (Global Association of Risk Professionals), Compliance Group of South Jersey, Society of Certified Credit Executives, Financial Women International, National Association of Female Executives, Association for Quality and Productivity, National Notary Association.

Certifications
See above


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