RESUME DETAILS

A seasoned professional with fifteen years experience in Information Technology, familiar with all aspects of providing high quality, dependable systems to a wide range of customers, I have a unique depth of experience that I am ready to apply to a more challenging role. I possess strong interpersonal skills, which enable me to build relationships with all levels of management, staff and customers, promoting an environment of open and effective communication within the organisation. I have experience in building creative and self-sufficient teams which are able to undertake new challenges and provide first class systems.
I have always maintained a strong customer focus within my career and believe technology should be explored and leveraged to provide the very best environment within which the user community, and ultimately the organisation can achieve their strategic goals.

? KEY AREAS OF EXPERTISE

• Project Management and budget control • Assessment of current & emerging technology
• Requirements Analysis & Definition • Technical Design
• Procurement & Vendor Negotiations • Performance Optimization
• Implementation of IT best practices • Leadership and team building
• Facilities assessment and management • Mentoring

? PROFESSIONAL EXPERIENCE

ONTARIO TRUCKING ASSOCIATON, Toronto, Ontario
IT Advisor 2000 -- current
Took direct responsibility for implementation of projects to develop and implement key information systems. This required developing proposals for executive team and negotiation of services from third parties. This was a challenging initiative given the association had no prior IT plan or integrated systems however the efforts resulted in the association implementing technologies that fulfilled requirements and streamlined business processes while enhancing communications with its membership.

• Successfully moved in-house all Web and email and DNS services to facilitate integration of back office systems to the website for membership information using PHP, MySQL, Apache, MSSQL. Management, development and updates of association websites.
• VPN -- Virtual private Network -- an initiative to facilitate high speed secured connectivity with office in Ottawa and remote users.
• Firewall -- implemented and maintain firewall systems
• ExpoCad -- an initiative to implement a system to manage a industry traded show started by the association, Truckworld Expocad provided a singe tool to manage all booking and reporting on the event. Beta tested and implement link between GoldMine and ExpoCad as well as ExpoCad and new Web application ExpoCad VR.
• FileNexus -- an initiative to implement a digital archive system that facilitated data mining of all information generated or received by the association.
• GoldMine -- a customer relationship management tool implemented and extensively customized to fufill the requirements of the association.
• eTransact -- a business initiative to work with AccPac to implement a eCommerce application that integrated with back office systems that required minimal user interaction.
• PeopleWare -- a business initiative to implement a solution to manage all aspects of the association's annual convention started in 1926.
• ePOS -- a business initiative to implement a Point of Sale system that integrates with the back office for the associations order desk.
• PCCharge -- a business initiative to implement a consolidated system for all internal processing and managing of electronic payments.
• Teleform -- a business initiative to implement a system to OCR data from faxed forms into a database for survey and registration systems.
• Migration to Windows 2003 and Exchange 2003, planned and implemented a migration to Windows 2003 Active Directory and Exchange 2003 for corporate communications and calendaring. Extended implementation to include integration to iPAQ and Blackberry devices using wireless connectivity models and ActiveSync.
• Migrated to iMIS Association Management System and deployed e-Series and e-Commerce components and developed customized implementation and user training . Implemented 3rd party applications to achieve synchronization and Outlook integration
• Responsible for facilitating communications mediums between members and remote users

CROSSOVER COMMUNICATIONS, Toronto, Ontario
Director Information Systems 1999 - 2002
Managed IT team responsible for the provision of consulting service and web development projects. Initiated internal team projects to improve the overall efficiency and delivery standards of the organization. Responsible for defining staffing requirements and hiring suitable candidates. Evaluated team members for promotion, setting individual performance goals and providing guidance for personal development and career planning.

• Managed a team consisting of full time staff, with additional contract resources and co-op students as required.
• Reorganized the team to be focused and empowered, well able to support the systems essential to the daily operations. Provide career planning and mentoring to team members, instituting cross training and consulting on formal training programs.
• Participated as the subject matter expert in various RFP proposals, providing the technical requirements for the vendor selection process.
• Responsible for managing the provision of key systems, VPN, online databases, email systems and hosted servers.
• Implemented a formal project delivery methodology, including the setting of testing, change control and promotion standards.
• Improved customer relations, providing clear communication to the user community regarding the status of ongoing projects and initiatives.

HUMBER COLLEGE INSTITUTE OF TECHNOLOGY AND ADVANCED LEARNING 1999 - 2004
Continuing Education Instructor for 10 semesters delivered evening classes to students on various network management and security issues.

• Network Management
• Local Area Network Management, Design and Security
• Switches and Routers

APPLIED INFORMATION MANAGEMENT SYSTEMS, Toronto, Ontario
Sr. Network Specialist 1996 -- 1999
Pioneered development of CRM implementation and network support division. My mandate was the implementation of CRM solutions as well as developing sales and marketing elements. This evolved into AIMS hosting technical VAR training sessions for both Maximizer and Goldmine and becoming known for developing advanced customized solutions and providing troubleshooting for client issues. Network support division involved the design and implementation of the appropriate architecture and also the creation and facilitation of groups from both IS and business areas to work together to provision business solutions and systems support.

• Defined the role of both technical and web architect for the organization.
• Implementation and maintenance UNIX based web and mail servers
• implementation and configuration routers, firewalls and VPN devices
• Senior consultant Novell NetWare and Microsoft Windows networks
• Technical training and support end users and network application
• Senior CRM solutions consultant and developer ( Maximizer, Goldmine )

Systems Consultant 1990 - Present
As a consultant I advise on and implement organizational level projects, many of which encompassed the full life cycle of development, requiring decisions to be made regarding the most appropriate choice of technology and the most effective means of implementing procedures to optimize the efficiency of the organization.

• Design build of client server environments and applications
• Implementation, customization, training and data migration, CRM solutions Maximizer, Salesforce.com and GoldMine
• Provision of technical support and maintenance Windows 3.15,NT, 2000, 2003, Novell 3.12.4.11,5.0,6.0, Unix and back office applications
• VPN Implementations
• VOIP
• Website development and maintenance
• Network management and security
• Microsoft Exchange / Unix email systems implementations
• Database systems MSSQL, MySQL, Pervasive
• Microsoft Exchange 5,5,5,2000 and 2003, Unix Sendmail and Novell email systems
• Firewalls
• Structured cabling implementations
• Legal applications PCLaw, Teranet, DoProcess, Carswell
• Salesforce.com
• Bright Store and Veritas Backup EXEC
• Apache and IIS webservers
• Microsoft and Bind DNS

PROFESSIONAL CREDITATION

Novell CNE
Microsoft MCSE
Microsoft Windows Server 2003
Microsoft Exchange 2003
CompTIA Network +
CompTIA, A+
Maximzier Certified trainer 4.x, 5.x 6.x & 7.x
Maximizer Certified MaxExchange technician 4.x, 5.x , 6.x & 7.x
Maximizer Certified technician (Btrieve / MS-SQL) 4.x, 5.x, 6.x, 7.x
Goldmine Certified trainer 4.x, 5.x, 6.x
Goldsync Certified technician
Goldmine Certified technician
iMIS
Blackberry Server 4.0
iMIS 10.6

? ACADEMIC ACHIEVEMENT

Humber College, Toronto 3 Year Diploma Computer Information Systems (Telecomm)

Applied Information Systems, Toronto Novell CNE

Applied Information Systems, Toronto Microsoft MCSE

Certifications
Microsoft MCSE
Novell CNE
GoldMine Trainer
GoldSync

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