RESUME DETAILS

RHCE, MCSE, CCNA

Overview

Highly accomplished Network / Systems Engineer for America Online offers expert systems analysis skills to find and fix network and system problems with ingenuity and flexibility. Successful project manager builds and maintains systems and networks by rapidly learning platforms and applying experience in hardware, networking, UNIX, and Linux. Collaborative team leader responds quickly to all situations. Exceptional communicator attains, maintains and values satisfied customer base. Possesses exemplary initiative, creativity, product knowledge and presentation skills.

Professional Experience

Principal Integrator
AMERICA ONLINE, Dulles, VA September 1997 to Present

* Technical Lead for 5-member team providing Quality Assurance for updated firmware levels, identifies recyclable assets, evaluates all equipment, certifies components in good working order, and repairs others. Supported management and development of AOL Central Configuration Department in 2003.
* Serves as change agent advocating recycling and new, cost-saving technologies, such as virtualization.
* Builds out wide array of models and platforms in a changing environment, often on a massive scale, integrating 500+ servers simultaneously.
* Forges positive relationship with equipment vendors.
* Improves communication and rapport by conducting biweekly meetings among three teams to resolve conflicts.
* Leads disaster recovery team and contingency planning exercises and escalates work orders.
* Manages customer expectations and communicates progress of project as it moves among three groups.
* Configures multi-operating system environments, identifying and maintaining inventory of small, reusable parts pulled from equipment, teaching customers which equipment can utilize which parts.
* Promoted within company 6 times to current position with responsibility of ensuring teammates and other groups receive appropriate training to fulfill company/individual goals.
* Contributed to development of AOL Recycled Asset Program that saves $3M+ annually and small parts recycling program that saves about $1M annually.
* Reduced firm spending $300K annually by developing 4-day training class.

Computer Skills

Hardware: IBM, Sun, HP, Compaq, Dell, Rackable Systems, Cisco, EMC and Tandem
Software: Word, Excel, Access, PowerPoint, Outlook, Visio
Operating Systems: Windows (XP, Server 2003, Vista), RedHat Enterprise Linux, Solaris, HP-UX, Fedora
Languages: Perl, C++, Visual Basic, Ruby, Java
Networking: LAN, WAN, POP, SMTP, VPN's, ISDN, DHCP, TCP/IP, WINS, DNS, Subnetting, various routing protocols, routing tables
Education

BACHELOR OF SCIENCE IN COMPUTER INFORMATION SERVICES, Strayer University, Manassas, VA
Anticipated graduation in June 2010; current GPA 4.0/4.0

CERTIFICATIONS AND PROFESSIONAL DEVELOPMENT
Cisco Certified Network Administrator (CCNA), September 2006
Microsoft Certified Systems Engineer (MCSE), March 2006
RedHat Certified Engineer (RHCE), July 2004

Certifications
See above

CONTACT DETAILS

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