Business Analyst Resume

Title
Business Analyst

Primary Skills
Project Management skills Visio Microsoft Office applications SharePoint

Location
US-GA-Columbus (will consider relocating)

Posted
May-25-09

Objective:
To obtain a fast-paced challenging Business Analyst, Project Manager or Coordinator position with opportunities for upward advancement.
Professional Experience:
Manpower Professional Columbus, GA
Assignment: Technical Writer/Business Analyst for Aflac 4/2009 -- present
• Translate information security policies, guidelines, standards, procedures, and services into clear, concise documents appropriate for various target audiences.
• Revise and standardize Information Security Continuity Books and Standard Operating Procedures.
• Well versed in the Payment Card Industry Data Security Standard (PCI-DSS). Updated policies, guidelines, standards, and procedure documentation to adhere to PCI-DSS, version 1.2.
Sapphire Technologies / Interface Americas, Inc. LaGrange, GA
Business Analyst for InterfaceFLOR 7/2008 -- 01/2009
• Assigned as a consultant and converted to an employee of the company in October 2008.
• Projects included a breakthrough B2B online ordering solution. Served as Business Analyst on an enterprise virtual team, executive sponsors, and stakeholder engagement. The project resulted in online orders making over 30% of sales revenue and volume within a few months.
• Well versed in the Payment Card Industry Data Security Standard (PCI-DSS).
• Facilitated business requirements/JAD sessions.
• Developed detailed business user requirements, system documentation, workflow procedures, and data modeling so that solutions could be successfully implemented.
• Practiced agile project management methodology.
• Applied industry business analysis best practices to work product to ensure high quality standards were achieved.
• Generated test cases to validate business requirements.
• Provided work effort estimates for analytical tasks.
• Consulted with business staff to develop understanding of the varied and complex business needs supported by the systems. Responsible for determining how changing business needs would affect the systems. Understand the role of the systems in the big picture and provided ideas and recommendations regarding the evolution of the systems.
• Conducted research and analysis into the nature, effect and results of system problems.
• Provided post-implementation support to the customer community resolving production related issues.
• Shared client's commitment to sustainability.
Synovus Financial Corporation Columbus, GA
Senior Business Analyst 04/2007 -- 06/2007
• Responsible for regularly meeting with business units to determine requirements.
• Wrote Scope and Functional Requirements Document using Word and Excel.
• Facilitated JAD sessions by formulating and defining systems scope and objectives through research and fact-finding combined with understanding of business systems, business unit requirements, and industry requirements.
• Liaison for business units to analyze business and user needs, documenting requirements, and revising existing system logic difficulties as necessary.
• Updated Use Cases.
• Coordinated with business units to visually display results of analysis by using Visio.
• Provided a high degree of coordination between user, technical, application, and business unit entities to ensure data integrity and effective reporting.
• Worked closely with business members to revise policies and procedures and to help determine information requirements.
Regions Financial Corporation Montgomery, AL
Business Systems Analyst III 12/1999 -- 11/2006
• Responsible for meeting with business units to determine needs of the system.
• Conducted process analysis to determine the best solutions and system improvements.
• Defined and wrote business requirements, specifications and documentation of the system using Word, Excel, and Visio.
• Documented workflow, dataflow, and process flow by utilizing Visio for flowcharting and diagramming.
• Specialized in loan product definition and implementation, interfaces with other systems including Shaw (Commercial loans) ALS (Consumer Loans), and in-house web applications and regulatory changes.
• Facilitated JAD sessions by formulating and defining systems scope and objectives through research and fact-finding combined with understanding of business systems, business requirements, and industry requirements.
• Primary liaison for business units to analyze business and user needs, documenting business requirements, and revising existing system logic difficulties as necessary.
• Coordinated with business units to visually display results of analysis by using tools such as Visio and PowerPoint.
• Summarized and consolidated data from multiple sources into useful information by using SQL and Excel.
• Merged various sources of information required for special projects.
• Analyzed reports and documents for accuracy.
• Developed and maintained reporting solutions, charts, and graphs using tools such as SQL, Excel and Visio.
• Audited database files for accuracy of information produced for special research projects by using SQL.
• Performed administration on server and software and monitored technology following conversions.
• Tested software upgrades and documented results using SharePoint and/or BugZero.
• Performed server, database, and software troubleshooting for problem resolution for internal customers.
• Wrote queries and developed reports for various levels of management by using SQL and Excel.
• Provided a high degree of coordination between user, technical, application, and business unit entities to ensure data integrity and effective reporting.
• Worked closely with business members to revise policies and procedures and to help determine business requirements and best solutions to implement.
• Responsible for completion of a phase of one or multiple projects simultaneously.
• Served as a Project Manager for a number of full life cycle projects utilizing Microsoft Project and other tools. Also responsible for weekly status reporting to upper management.
• Estimated project Return On Investment (ROI).
• Wrote and published Release Notes of changes using FrontPage.
• Participated in analyzing and documenting GAP analysis of Regions systems compared to systems of banks acquired.
• Provided third level support to system users using Remedy as tracking software.
• Provided guidance and training to other Systems Business Analysts.
• Banking Systems including SellStation, APPRO, Laser PRO (API). Worked closely with ALS and Shaw during integrated testing.
Loan Support Coordinator II 08/1998 -- 12/1999
• Supported the Commercial Loan System (Shaw version 4.2.07) in numerous ways including testing changes to the system supplied by the vendor and finding solutions to problems reported by users of the system.
• Editor of the Monthly Shaw Update which is distributed to over 500 executive level employees of the company to keep users of the system informed of commercial loan system changes and recommended practices.
• Worked closely with Commercial Loan Programming on testing to ensure system was Y2K compliant.
Chambless, Math, Moore & Brown, P.C. Montgomery, AL
Collector 03/1997 -- 06/1998
• Responsibilities included locating individuals and their assets for the purpose of collecting a debt which included skip-tracing
• Filed garnishments, executions on property, and established and monitored payment plans.
StudioPLUS Hotels, Inc. Montgomery, AL
Assistant General Manager 02/1996 -- 03/1997
• Managed 72-unit extended stay hotel.
• Responsibilities included cash/credit card reconciliation, collections, payroll, maintaining and forecasting budget, managing staff, hiring, quality assurance, key control, and marketing.
Budgetel Inn Montgomery, AL
Assistant General Manager 09/1995 -- 02/1996
• Managed 102-unit inn.
• Responsibilities included hiring, scheduling and management of front office staff, payroll, cash management, key control, and quality assurance.
Summerfield Suites Hotel Orlando, FL
Front Office Team Leader 09/1993 -- 09/1995
• Responsibilities included registration of guests, cash management, key control, reconciliation of receipts, collection of over $250,000 accounts receivable, scheduling staff, interviewing and training, and marketing.
• Also performed duties of Front Office Manager upon her absence. Front Office Manager traveled up to 50% to train front office staffs at other opening hotels.
The Walt Disney World Company Lake Buena Vista, FL
Intern 06/1993 -- 09/1993
• Nationally selected from over 500 universities to participate in the living, working, and learning experience of the Walt Disney World College Program.
• Attended ten business seminars (30 hours) designed to teach the management philosophies of the Walt Disney World Company.
• Completed rotation of all positions at Fort Wilderness resort.
• Received the highest award upon completion of internship.
Education:
Auburn University Auburn, AL
• Bachelor of Science, Hotel/Restaurant Management 09/1988 - 06/1993
Special Skills:
• Well developed communication skills, oral and written
• Good analytical and negotiation skills with close attention to detail
• Project Management skills including the ability to lead, facilitate, and organize
• User of Remedy applications
• Visio
• Microsoft Office (Word, Excel, Front Page, Project, PowerPoint)
• Introduction to Visual Basic
• Introduction to .Net
• Basic and Intermediate SQL
• SharePoint
• PlanView
• Mercury QA Center
• Alabama Bankers Association HMDA Certification
• Alabama Bankers Association Consumer and Commercial Loans
• Well versed in HMDA and Flood Requirements
• Willing to telecommute if desired
Activities:
• Former member of Altrusa International, Inc. which is an international network of executives and professionals in diversified career classifications, dedicated to improving their communities by personal service.
• Member of International Institute of Business Analysis (IIBA).
Connect with me on LinkedIn: http://www.linkedin.com/in/robinjones93
References provided upon request

Certifications
ABA HMDA, Consumer Loans, and Commercial Loans Certifications


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