IT Systems Engineer & Adminstrator Resume

Title
IT Systems Engineer & Adminstrator

Primary Skills
Systems analysis, infrastructure architecture, policy, planning, logistics

Location
US-OK-Oklahoma City (will consider relocating)

Posted
Sep-22-09


IT SYSTEMS ENGINEER & ADMINISTRATOR
Track record of success in designing and delivering innovative, high-performance, and cost-effective technology solutions that facilitate critical operations and sustain growth.

* Information Technology Leader with solid history of managing IT from systems analysis and asset control through risk assessment and business continuity planning. Excel in developing effective, viable solutions that address complex technology issues.
* Recognized for concepting, designing, and developing innovative, first-of-a-kind applications and transforming manual processes into automated systems.
* Empowering leader skilled in advocating for staff, building customer-centric support teams, and fostering true camaraderie and commitment to mission among team members.
* Former Senior Airman/Organizational Computer Manager for the U.S. Air Force with Secret Security Clearance (expired). Available for international relocation in support of U.S. military operations.


CORE COMPETENCIES
-----------------
- LAN / WAN Systems Engineering, Development & Administration
- Strategic & Operational Technology Planning
- IT Infrastructure Architecture
- Operation & Communication Security
- Risk Management & Mitigation Strategies
- Technology/Business Linkage Planning
- Global IT Delivery & Data Center Operations
- QA Standards Compliance
- Enterprise Resource Planning
- Policy & Standards Development
- Emerging Technology Analysis & Integration
- Sensitive Voice & Data Telecommunications
- Workforce & Helpdesk Management
- Team Building & Leadership


TECHNICAL COMPETENCIES
======================
PLATFORMS:
All Microsoft Client/Server based OS up to 2003 Server, FreeBSD, Debian Linux, ESX Virtual Server

APPLICATIONS SOFTWARE:
Apache, IIS, IBM Lotus Notes, Domino, Blackberry Enterprise Server, VMware Server, Terminal Server, Symantec Endpoint Protection Manager, DNS, Veritas Backup Exec, Symantec Backup Exec

PROTOCOLS:
HTTP, FTP, Telnet, TCP/IP, ICMP, RDP, SNMP, POP3, IMAP, SMTP, LDAP, PPP, SSH,
DHCP

HARDWARE:
Cisco/Linksys Managed Switch, DSL/Cable Modem, Firebox Firewall, Network Storage
Device, Router, Desktop and Server Hardware, Peripherals, Exabyte Tape Drive, KVM Over IP, Blackberry, Cellular Broadband, Fiber Optic Cabling, Thin Client

DATABASES:
MS SQL, MySQL, MS Access

TOOLS:
PingPlotter Pro, Nagios, ARP Watch, Spiceworks, WireShark, SpamSoap, RoboCopy

LANGUAGES:
VB 6.0, ASP, PHP, HTML, CSS, JavaScript

METHODOLOGIES:
Information Technology Infrastructure Library (ITIL)


PROFESSIONAL EXPERIENCE
=======================

CONFIDENTIAL, FONTANA, CA - 01/07 -- PRESENT
One of the largest independently owned trucking company in Western US with ~1K employees and $150M in revenue.
SENIOR SYSTEMS ANALYST
Manage Local Area Network (LAN) and Wide Area Network (WAN) operations across 38 locations in eight states. Administer 20 servers in diverse configurations, maintain network of ~200 CALS with locations connected through cellular internet, T1, bonded T1, and DSL, and manage ~30 VPN tunnels, 30 Firebox firewalls, and ~50 Cisco/Linksys managed switches.
Manage help desk, provide Tier II support, establish new locations, write policy, purchase equipment/software, oversee licensing and contractors, and complete assigned development projects. Author, implement, and train users/help desk technicians on firewall policy and about social engineering as security protocol. Report to IT Director.
* Saved company $1K+ in monthly costs and accelerated gas receipt processing and reconciling from one week to just minutes by writing application to retrieve and output receipts from fuel vendor to CSV format capable of reconciliation with billing system.
* Wrote backup policy at 50% less cost than conventional method proposed, while increasing capacity of media carried offsite by 300%, reducing time to write media by 700%, improving incremental file retention from regular backups to daily increments, and saving company 75% of annual backup operating costs.
* Migrated network from Windows 2000 to 2003 active directory with no downtime and in existing infrastructure.
* Enhanced security and increased network bandwidth speed from 100MB/second to 1GB/second by redesigning corporate datacenter infrastructure into four subnet groups and restructuring all 30 VPN tunnels, while sustaining less than 30 minutes total downtime.
* Boosted sales efficiency by 80% and provided sales management with unprecedented visibility by partnering with sales team to upgrade quote system from non-secure Excel spreadsheet to secure, consolidated management with controlled access. Developed ASP/MySQL web-based database to manage pricelist and quoting process and designed secure database with centralized maintenance and ability to immediately quote unlimited tractor/trailer/feature/service plan configurations.
* Led successful conversion of 60+ users from Blackberry 7520 to 8330 with all documents, email, and contacts transferred on Blackberry Enterprise Server with average of only 15-minute interruption to users.
* Reduced issue resolution from 3 days to 30 minutes by providing effective help desk management.
* Eradicated seven-year AS400 network problem by leveraging software and network monitoring expertise.


BATEA BUSINESS SOLUTIONS, NORMAN, OK - 08/01 -- 01/07
Web development corporation specializing in ASP and PHP scripting and SQL/MySQL database development.
DIRECTOR OF BUSINESS & TECHNOLOGY CONSULTING
Founded and built this start-up into thriving organization with eight employees and $220K in annual service revenues in just five years. Consulted with clients to define business rules, translate businesses into online/automated functions, provide programming and network administration services, and resolve network issues.
* Enabled client's customers to maintain OSHA compliance regarding worker hearing loss due to noisy equipment by developing desktop application that interfaced with and pulled data from audiometer, and fed hearing test results to master database.
* Increased client profitability, reduced human error, and decreased notification of issues from two months to instant results by automating manual, paper-based reporting and filing to entirely online procedure.
* Redesigned client's static content web page into interactive, independently maintainable website with message board, shopping cart, and membership of 4K+. Ensured successful launch and future maintenance by providing post-development training.
* Provided client's customers with best online shopping deals by developing fully scalable online database to pull full product catalogs from 400+ online retailers including Wal-Mart, Target, and Old Navy. Database currently holds more than 50M individual catalog items, returns full text searches at rate of 0.006 seconds per search under load, and automatically accepts new catalogs from FTP feeds, while continuing to serve live data to end customers with no interruption in service.
* Developed plan and programmed engine capable of accepting uploaded videos and providing coaches, recruiters, and commissioned sales executives with account- and individual-specific management, while remaining under central administration of client pursuing opportunity to make video recruiting site for high school athletes and college recruiters.
* Resolved electronic sign malfunction for client within a few hours after several local sign companies and computer service companies failed to identify and fix problem. Installed new router, modified settings, and changed cable ties to prevent kicking of fiber optic cables.
* Identified and quickly resolved client SQL server issue after several failed attempts by local contractors.
* Saved ~$30K in annual costs and dramatically improved efficiency for physical therapy clinic by automating paper-based recordkeeping and referral procedure into server-based database and form system.


INTELEK TECHNOLOGIES CORP., NORMAN, OK - 03/00 -- 08/01
Small technology company specializing in development, sales, and service of transportation EDI software solutions and traditional networking services.
DIRECTOR OF INTERNET SERVICES
Promoted from Network Technician within two months of hire to manage Internet Services Division, with full responsibility for networking and web development customers, as well as local area network (LAN), server administration, corporate web page, and marketing activities. Led team of three web developers, two network technicians, and two sales associates.
* Achieved continuous front-end service and only 15-minute downtime for customer FTP through successful planning and implementation of datacenter server upgrade from Windows NT 4.0 to Windows 2000.
* Migrated and updated customer website with 13M-20M page views per month and 40K registered message board users from Unix/Perl to Windows/ASP.
* Led team to prepare and present marketing materials at ICE (Innovative Computing Expo) Conference in Las Vegas, NV.
* Named keynote speaker for first Norman Economic Development Coalition Technology Luncheon.


EDUCATION
=========
BACHELOR OF SCIENCE IN COMPUTER INFORMATION SYSTEMS
ALLIED AMERICAN UNIVERSITY - EXPECTED MAY 2010


MILITARY SERVICE
================
United States Air Force - Senior Airman / Organizational Computer Manager - Honorable Discharge
Air Force Achievement Medal (3) - Air Force Commendation Medal


SECURITY CLEARANCE
==================
Secret Security Clearance (Expired)


VOLUNTEERISM
============
Eagle Scout - Appointed Member of Boy Scouts of America's Centennial Anniversary Committee

Certifications
See above


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