Resume of Senior IT Manager

Title
Senior IT Manager

Primary Skills
20 yrs experience in planning, designing, developing, implementing, and optimizing state of the art technical solutions

Location
US-CA-Fremont

Posted
Feb-05-08

SUMMARY

20 years experience in planning, designing, developing, implementing, and optimizing state of the art information technology solutions facilitating corporate growth and cost saving. Excel in leading global cross-functional teams with diverse technical backgrounds. Accustomed to multi-million budget management. Adept at consensus building, crisis management, problem-solving and negotiating. Well rounded IT background with extensive IT Operation, Database Services, Enterprise Application Services, Disaster Recovery, and Business Continuity Program. Proven track record of developing, coaching, and retaining highly productive team and future leaders. Experienced in developing and implementing offshore IT Operation. Worked with legal and auditors on legal activities and IT Governance Compliancy.

CAREER HIGHLIGHTS
* Consistently achieved highest annual performance rating with Key Employee bonus recognization.
* Established offshore global IT team from 2 to 68 staff within 3 years enabling transfer of tasks to lower cost sites, resulting in significant reduction in company's operation cost.
* Successfully lead SAP infrastructure team to deploy SAP infrastructure in-house from ground-up, resulting in long-term operation cost saving.
* Lead global SAP BASIS team to successfully install SAP within 6 weeks.
* Interacted with business units globally to align IT strategies with business goals & objectives.
* Lead IT Business Continuity Program (BCP). Worked with business units to maximize company's Disaster Recovery program and processes.
* Consistently improved Disaster Recovery (DR) strategy, resulting in higher success recovery rate and Recovery Time Objective (RTO).
* Championed vision, plan, design and deployment of fast, realiable, and secure access to corporate enterprise systems from anywhere, anytime for local as well as remote users. This system significantly improved system access globally resulting in improved staff efficiency.
* Major career and responsibilities growth from a single contributor to Senior Manager with 38 global staff within 9 years.
PROFESSIONAL EXPERIENCE

CALIFORNIA DEPARTMENT OF EDUCATION: SACRAMENTO, CA
PROJECT MANAGER 2007-Current
* Project manage the migration from Novell NetWare and GroupWise to Microsoft Active Directory, Exchange, Sharepoint, System Center Configuration Manager & Operations Manager, Office Communication Server, Data Protection Manager & SQL for 1800+ users.

ALTERA CORPORATION: SAN JOSE, CA
SENIOR IT MANAGER (ENTERPRISE APPLICATION & BACK-OFFICE SERVICES) 2004-2006
SENIOR MANAGER (GLOBAL SERVER & STORAGE SERVICES) 2000-2004
MANAGER (WINDOWS SERVER SERVICES) 1998-2000
* Direct & lead a global team of 38 staff to provide 7 by 24 global infrastructure support which included:
* Servers services to 23 sites with 480+ servers covering Windows, UNIX and Linux
* Storage world-wide support covering SAN, NAS, DAS with over 90TB of storage
* Message services of email and mobile email communication to 2800+ global users with 100% effective anti-virus and anti-spam; Global Blackberry enterprise systems.
* Mission Critical Enterprise Application support of 50 plus application including ERP & CRM systems
* 125 Oracle & SQL Databases
* Global secure, fast & reliable remote access through Citrix Nfuse with dual factor authentication
* Corporate wide Directory Services, DNS, DHCP
* Extranet systems & applications co-located at remote sites
* Backup & Recovery Management with offsite storage
* Batch & Job Scheduler operation
* Corporate Disaster Recovery Program & Business Continuity Program
* Managed annual budget of $12+ million with annual project & budget alignment with business units.
* Accountabled & deployed ITIL process guideline for Change Management; Change Control; Batch Management; Disaster Recovery & Business Continuity; System Availability; Access Control
* Oversaw installation of SAP software; Retrofitted Data Center to host SAP systems; Oversee storage (SAN) configuration & allocation for optimal SAP performance; Build & maintained relationship and accountability with vendor partners; Worked closely with SAP System Integrator, Project Managers & internal IT staff
* Directed SAP Infrastructure architecture & landscape; Managed SAP infrastructure $2.9million budget; Selected, negotiated & oversee procurement & installation of SAP servers & storage
* Implemented, documented and communicated DR processes in preparation of disaster. Ensure proper training of primary, secondary and tertiary leads at every level and functional areas
* Represented IT at CMT/BCP Steering Committee council and backup CIO (as needed) at BCP Steering Committee meetings
* Engaged with auditors on DR/IT BCP audits & remediation including working with external auditors on company's ISO certification
* Worked with business units & vendors to present business justification and cost analysis to the BCP Steering Committee for continuous improvement of corporate DR program and processes
* Negotiated and managed multi-million dollars license and service agreements including Microsoft Enterprise Agreement, Symantec High Availability & Data Replication licenses, HP hardware & services, EMC high-end SAN storage and services, and Sungard Disaster Recovery sites & services
* Successfully build, managed and maintained excellent vendor relationships & services
* Consistently strived to reduce operation cost while maintaining and improving effectiveness and efficiency of services

MANULIFE FINANCIAL: WATERLOO, CANADA
TECHNICAL LEAD / MANAGER 1996 - 1998

SYSTEM ADMINISTRATOR 1990 - 1996

PROGRAMMER 1986 - 1990
* Lead 2 technical teams of 16 system administrators in 2 different locations on IT Operations related to servers and systems availability of 200+ Novell & Windows servers & applications
* Provided senior technical support for corporate backup & recovery strategy and processes. Documented & trained other system administrators to manage systems backup & recovery
* Trained, educated & mentored other systems administrators and worked with IT & BU (Business Unit) to manage corporate weekly systems Change Control
* Engaged in technical server & network planning & setup related to relocation of offices
* Programmed application with relational databases to manage & track over $1billion for new HQ build-up
* Automated Financial systems that are still in use today; programmed application with relational databases to track and expedite offices relocation

EDUCATION

BACHELOR OF SCIENCE MAJOR IN COMPUTER SCIENCE:
Chico State University: Chico, CA

TRAINING

Santa Clara Leadership University * Cadence Project Management * Leadership & Soft Skills Training
Legal & Financial Training * Time Management Training * Crucial Conversation * ITIL Training

Certifications
See above


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