Resume of System Engineer

Title
System Engineer

Primary Skills
MCSE System Engineer

Location
US-AZ-Phoenix

Posted
Apr-08-08

OBJECTIVE
A career in a dynamic professional organization that can utilize my proven skills in network engineering, management, network administration and systems administration to its fullest potential.
SUMMARY
Over 10 years experience in Network infrastructure and over 19 years in overall IT industry. Background ranges from management to new business development on both consumer and corporate levels. Recognized as a strategic technical thinker, and an innovator with a comprehensive view of business and a bias for action. Exceptional verbal and written communication skills, ability to interface effectively with clients, management and employees at all levels.
TECHNICAL CERTIFICATIONS
• Cisco Certified Network Professional (pending) (CCNP)
• Microsoft Certified Systems Engineer : Messaging (MCSE: Messaging)
• Microsoft Certified Systems Engineer: Security (MCSE: Security)
• Microsoft Certified Systems Engineer (MCSE)
• Microsoft Certified Application Developer (MCAD)
• Microsoft Certified System Developer (MCSD)
• Certified LAN/WAN Specialist (CLWS)
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified Systems Administrator: Messaging (MCSA: Messaging)
• Microsoft Certified Systems Administrator: Security (MCSA: Security)
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified Professional (MCP)
TECHNICAL SKILLS SUMMARY
Connectivity & Hardware Cisco AS5300, Cisco 2600, firewalls, routers, switches, wireless, T1, Ethernet, Fast Ethernet, Gigabit Ethernet, FDDI, Cable/DSL modem, Analog dial-up,
Printers
OS & Enterprise Apps UNIX, Windows NT/2000/2003 Server, Exchange Server5.5/2003, Norton Antivirus Symantec, ISA firewall, Proxy Server, VM Ware, Visual Studio 2005, Terminal Server, SQL.
Technologies RAID, SCSI, UPS, Active Directory, DNS, WINS, DHCP, RIS, Remote Desktop, IIS
Programming & Database HTML/XHTML, ASP .NET, Visual Basic.NET, Content Management System, Web Standards, IIS
Desktop Technologies Windows 3.11/95/98/NT/2000/XP/VISTA, Microsoft WORD, Excel, Access, Power Point, Front Page, Visio, Internet Explorer, Scanners, Desktop and Networked Printers.
PROFESSIONAL EXPERIENCE (Summary)
RS Enterprises System/Network Engineer 2006-present Goodyear, AZ
Pegasus Solutions Senior Applications Support Manager 2002 -- 2006 Scottsdale, AZ
Pegasus Solutions Software Release Manager 1998 -- 2002 Scottsdale, AZ
Pegasus Solutions Sr. System Administration Analyst 1992 -- 1998 Scottsdale, AZ
Pegasus Solutions Computer Operation Manager 1989 -- 1992 Scottsdale, AZ
EDUCATION
Tech Pros Group, Inc. LAN/WAN Engineer Program 2008 Irvine, CA
Western International University Bachelor of Science, CIS 1993 Phoenix, AZ
Glendale Community College Associates of Applied Science, CS 1986 Glendale, AZ




PROFESSIONAL EXPERIENCE
RS Enterprises System Engineer 2006-present Goodyear, AZ
Independent contractor responsibilities include active directory service management and administration. Server backup and troubleshooting, network design and implementation, maintenance, customer PC and peripheral support, software installation and update. Inventory management, allocation, imaging, and solution focused research
• Able to perform exceptionally in stressful mission-critical environments; consistently exceeding expectations
• Extremely flexible and able to consistently adapt and perform well in unrelated and dissimilar tasks and
environments. Self-motivated, driven, and accomplished network professional
• Exceptional communications skills. Able to effectively communicate with senior management, third party vendors, technical staff, as well as non-technical end users.
• Extensive project management/coordination experience successfully handling complex mission-critical projects
within budget and meeting/exceeding allotted time commitments.

Pegasus Solutions Senior Applications Support Manager 2002 -- 2006 Scottsdale, AZ
Supervised more than 80 employees, including 4 managers. Responsible for application support that included reservation, distribution, financial, and representation services for over 60,000 hotels. Planned, set up and remotely managed the outsourced support organization.
• Ensured the appropriate Service Level Agreements through staff training, product knowledge, and the enforcing of written policies and procedures.
• Maintained and evaluated performance data and utilized both mathematical and business concepts to make improvements
• Maintained and forecasted budgets.
• Developed Tier 2 department for software and hardware support.
• Developed Performance Metrics department that provided project management, training, evaluations, and customer surveys to improve customer satisfaction.
• Evaluated new technology for process improvement.
• Managed application development for Revenue Management.

Pegasus Solutions Software Release Manager 1998 -- 2002 Scottsdale, AZ
Compiled software and distributed to production, test, and UAT environments. Managed the change control for all software releases. Managed software repositories for source code deliverables to customers.
• Compiled software using Make and ANT.
• Coordinated software releases of multiple products on multiple platforms; UNIX servers, Windows servers, and Client workstations.
• Knowledge of UNIX operating and source code control systems fundamentals.
• Staged and configured software releases for distribution on multiple platforms.
• Performed release file verification and coordinated customer release change notification.

Pegasus Solutions Sr. System Administration Analyst 1992 -- 1998 Scottsdale, AZ
Performed system administration on UNIX system V release 4, Novell and Windows servers.
• Installed, configured, tested, and administered operation systems software.
• Installed, configured, and analyzed printer issues.
• Configured and analyzed DNS and user issues.
• Configured and supported application software and created file systems
• Shell scripting

Pegasus Solutions Computer Operation Manager 1989 -- 1992 Scottsdale, AZ
Designed and configured Data Center, managed a 7X24 staff, and created policies and procedures.
• Designed and configured computer room.
• Trained and managed staff.
• Purchased and maintained new and existing hardware service agreements.
• Performed system integration of all UNIX based PC's for both in-house and customer site systems.
• Maintained budget, purchasing and maintenance contracts reference to hardware
• Managed multiple hardware maintenance facilities state wide.

Certifications
MCSE, MCSA, MCAD, MCSD


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