Software Tester / Help Desk Resume

Title
Software Tester / Help Desk

Primary Skills
Help Desk, Manual QA Testing

Location
Canada-ON-Niagara Falls

Posted
Sep-28-09

Professional Experience

EntechPlus, Help Desk / Tester / Software Trainer
Pensacola, FL, USA
April 2004 - Present
Install, maintain, upgrade client software; maintain online, and remote data; test new software, and operations; maintain and create documentation.
OS: Windows 2000, 2003 (x32, and x64), Vista (x32, and x64)
Database: MS SQL, Access

Convergys, CSR Technical Support
St. John's, NL, Canada
September 2002 to 2004
Provide customer and technical support to Convergys's customer base
OS: Win9x, ME, NT, XP, 2000; MAC 8.5 to MAC OS X

PPPost Inc., SQA Team Leader / IT Contractor
Miami, FL, USA
October 2000 to February 2002
Responsible for QA activities that include: performance testing, regression testing, operability testing, and the review of functional testing activities. Take ownership for QA Gating activities relating to application testing for both new development, and upgrades. Work with Application areas to gather information required for determining test requirements. Prepare and update test scripts for SQA team. Work with other Corporate Technology Service Providers as well as Application Clients to protect, and ultimately improve the production environment. Review of SDLC deliverables (eg: review, and evaluation of functional test plans, cases, etc.). Provide input to standards and procedures.
Design, maintain, and updating LAN environments
OS: Windows 9x, NT, 2000, XP; Linux; UNIX
Tracking System: Proprietary Tracking System
Testing Tools: Proprietary Test Tools (SQA); ActiveTest, Astra LoadTest, and Astra QuickTest
Database: MySQL, Access, SQL 7.0
Programming Environment: C, C++, and VB

Verio Inc, Technical Support II
Contract
Boca Raton, FL, USA
Perform web site, email, and database testing/maintenance; maintain customer database and perform updates if necessary (Access, MS SQL 6.5/7.0, and MySQL); prepared comprehensive, detailed documentation for company database.
OS: Windows 9x, NT, 2000; UNIX System
Tracking System: IDS
Testing Tools: Proprietary Test Tools
Database: MySQL, Access, SQL 6.5/7.0

UsFANS.com/UsFANSRadio.com, Webmaster
Contract
Boca Raton, FL, USA
Maintain, enhance, and test corporate web site; maintained IIS servers, workstations and servers, and LAN.
OS: Windows NT; UNIX
Tracking System: Lotus Notes
Testing Tools: Proprietary Test Tools
Database: Access, MS SQL 6.5
Webeditor: ColdFusion
Programming Environment: CGI, HTML, PERL, JavaScript

IBM (Advanced Research Dept.), Software Tester
Contract
Fort Lauderdale, FL, USA
Functional, stress, and performance testing of Internet, and front and backend desktop applications on server and client machines; building, maintaining, and updating the server and client PCs
OS: Windows 9x, NT
Tracking System: CMVC, and HEAT
Testing Tools: Proprietary Test Tools
Database: Access, DB2, Sybase SQL
Programming Environment: C++, Java, JavaScript

Hytech Environment Inc., Software Tester
January 1998 to January 1999
Stress, Regression, and Functional testing on Server and Client backend software; build, maintain, and update workstations, servers, and LAN.
OS: Windows 9x, NT
Tracking System: e-mail
Testing Tools: Proprietary Test Tools
Database: Access

Cradle Enterprise Inc., Technical Support
St. John's, NL, CANADA
May 1987 to September 1997
Built, and maintained customer PC's
OS: MS-DOS w/Windows 3.x, Windows 95, Windows NT 3.5
Testing Tools: Manual Testing
______________________________________
Team Leader Experience

-Headed team meetings for implementing the strategy of testing, developing, and debugging front/backend systems
-Wrote, and maintained test scripts
-Maintained db systems and information
-Conducted application testing of front and back end applications
-Generated reports for management
______________________________________
Operating Systems

-DOS, MS-DOS with/without Windows 3.x
-Windows 9.x, ME, NT 4.0, 2000, and XP
-Linux
-VAX (end user experience)
-VOIP
______________________________________
Certification

-A+
______________________________________
Databases

-Access
-MS SQL
-MySQL
______________________________________
Testing Tools

-Proprietary test tools
-Mercury Interactive Tools: ActiveTest, Astra LoadTest, and Astra QuickTest
-Manual testing
______________________________________
Tracking Systems

-EPS (EntechPlus proprietary tracking systems)
-CMVC
-IDS (Verio proprietary tracking systems)
-HEAT
-TTS
-ACSR
-Uniform Lite
______________________________________
Remote Administrators

-LogMeInRescue
-PC Anywhere
-VNC
-Cool Remote!
-Windows Remote Administrator (2000, XP)

______________________________________
Education

Memorial University of Newfoundland (MUN), 1993
B.A.

Stratford Career Institute, Internet Specialist, 1998
Web Development, IIS Server management, LAN administration, A+ Certification

Certifications
A+


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in Niagara Falls, ON | Resumes in Ontario

View other Software Tester / Help Desk resumes, Tester / QA resumes