Technology training consultant Resume

Title
Technology training consultant

Primary Skills
CRM, Siebel, MS Office Suite 2007

Location
US-NY-New York (will consider relocating)

Posted
Sep-06-09


Objective

To obtain a position in healthcare system implementation, training and/or customer service that utilizes my change management and merger integration experience along with my passion for steering adults through the challenging maze of technology.

Healthcare

Highly successful facilitator, project manager and administrator with a background in performance improvement and strategic education. Knowledgeable in training delivery for diverse learning populations and computer technologies. Skills and capabilities include:

Training, Development and Delivery: Researched and managed rollout of computer-based training curriculum, resulting in more flexible, personalized and independent learning, and a reduction of training costs by 50%. Developed and delivered Microsoft Office 2007 training.

Technology Expertise: Corporate banking including CRM and Siebel. Implementation of and migration to Microsoft Office 2007 technology.

Project Management: Planned, coordinated and delivered all the training for corporate migrations from mainframes to PC network systems.

Other Skills

* Building Solid Partnerships
* Strong presentation skills
* Written and Oral Communications
* Analytical Ability
* Attention to Detail
* Developing Client Relationships
* Teamwork
* Exceptional Listening Skills

Professional Experience

Wagner-Weber Associates, Inc., New York, NY 2007 to Present
Client Support Consultant

Developed and delivered client learning programs and curriculum for all financial service clients. Organized internal processes for first-level support for client hardware and software issues. Created technical documentation including service and maintenance calendars.

Gregory Miller & Company LLC, New York, NY 2007
Project Manager / Implementation & Training Consultant, The Legal Aid Society

Provide assistance in verifying applications and templates before integration and migration from WordPerfect to MS Word. Plan, coordinate and deliver training on internal and vendor applications. Develop, write and edit technical and user documentation.

Nixon Peabody LLP, New York, NY 2003 to 2007
Regional Technology Training Coordinator

Work both independently and as a training team member to implement UniversitySite, a browser-based learning management system. Created the regional learning plan and overall strategy for instructional delivery consistent with the firm's training goals.

Fleet Bank, New York, NY 2002 -- 2003
Contract Facilitator / Trainer

Served as facilitator / trainer during commercial banking “New Hire Sales & Service Initiative”, which included: CRM, basic banking processes, cross-selling opportunities for products and services, financial service operations, policies, procedures and applicable federal regulations.

Citizens/Mellon Banks, Pittsburgh, PA Summer, 2002
Contract Facilitator / Trainer

Instructed relationship managers, underwriters and customer service representatives in all aspects of Siebel systems conversion, merger integration, and platform banking procedures.

Perfect Access Speer, New York, NY 2000 to 2002
Application Training & Support Specialist

Conducted training and floor support for financial service clients and law firms which were upgrading or migrating to Microsoft Office technology. Facilitator during summer analysts program for Morgan Stanley Investment Banking Division.

Venator Group, Inc., New York, NY 1998 to 2000
Corporate Learning Design Specialist / Trainer

Developed and delivered training during the corporate migration from mainframe to PC network systems for this diversified global retailer. Designed and implemented a “Mobile Computing” training program which improved management communications and reporting.

Johnson & Higgins, Inc., New York, NY 1994 to 1997
Automation & Training Specialist

Developed and delivered domestic and international training during corporate rollout of Lotus Notes for this global insurance brokerage firm. Conducted management seminars as a certified Corporate University facilitator as part of the "J&H Quality Initiative".

Education
Boston University, School for the Arts, Boston, MA -- MFA -- Theater Arts
Duquesne University, Pittsburgh, PA -- BA -- Speech and Communications
Columbia University, New York, NY -- Program in Arts Administration

Affiliations
The Organization Development Network of Greater NY
American Society for Training and Development
Professional Legal Trainers Group

Certifications
See above


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