CLINICAL INFORMATION SYSTEMS CONSULTANT Resume

Title
CLINICAL INFORMATION SYSTEMS CONSULTANT

Primary Skills
Operating Systems; Windows (NT 4.0 server & workstation, 2000 & 2003 Server & professional, XP)

Location
US-CA-Lancaster (will consider relocating)

Posted
May-28-09


CLINICAL INFORMATION SYSTEMS CONSULTANT

SUMMARY:

More than 11years of experience as on Clinical Information Systems Consultant

SKILLS:

· Operating Systems; Windows (NT 4.0 server & workstation, 2000 & 2003 Server & professional, XP) Familiarity with most UNIX/ Linux distributions.
· Application packages; MS Office Suite, advanced use of MS Access and FrontPage, Visio , Exchange Server, SMS Server 2003, SQL Server 2000, ISA Server 2004, Shavlik, MS Live Meeting, MS Live Communicator, Symantec Enterprise Edition, Veritas Backup Exec, NMAP, Ethereal, Snort, Checkpoint FW1 & NG, VMWARE, Interwoven Mail Site.?
· Clinical Applications: IDX CareCast (PRISM), Meditech (MAR, BMV), Fuji Synapse PACS System.
· Analytics and Reporting Tools: SPSS, Spotfire DXP, Crystal Reports.?
· Programming Languages; SQL, Visual Basic6, VBA Access

EXPERIENCE:

Sierra Medical Group Aug 2007-Present
Lancaster, CA
MANAGER, TECHNICAL SUPPORT TEAM
· Perform R&D on products to assist in support and improve overall quality of the company application.
· Project Management, assignment of tasks and support accounts to support engineers and monitoring from inception to completion.
· Responsible for the development of I.T procurement strategies.?
· Develop metrics and generate reports for evaluating customer service efficacy and ticket resolution.?
· Provide in-class and one on one training and presentations to Support Engineers, Customers and internal staff.
· Responsible for the negotiating and maintenance of support contracts with vendors and partners.?
· Act as last point of contact for escalated technical issues.?
· Provide 1st, 2nd, 3rd Level support to Customers ( Clinicians, Medical Office Staff etc)?
· Make frequent visits to nationally dispersed client sites to assist with configurations, evaluations, demos and presentation?
· Responsible for the team development, hiring and training of support engineers.?
· Responsible for the monitoring of customer utilization and perform data mining to determine points of failure, trends etc. and report findings to management.
· Responsible for management of corporate network infrastructure; Windows 2003 Servers; VOIP; Backups; workstations.


Tempe St Lukes Hospital May 2005-Jul 2007
Tempe, AZ
CLINICAL INFORMATION SYSTEMS CONSULTANT
· Provided Project Management and leadership in the scheduling and implementation phases of the clinical Information system application.?
· Served as project lead is several interdisciplinary teams, which consisted of informatics, clinical and administrative staff challenged with responsibility of documenting clinical work flow, development of use case scenarios, pilot studies, and deriving at applicable training scenarios for clinical staff.?
· Provided in class training for Pharmacists, Physicians and Nursing staff on the use of customized RIS, PACS, EMR and CPOE Applications?
· Provided application support to clinicians as regards, Admission and Discharge, Nursing Documentation, Assessments, Physician/Provider Orders, and Med Charting.
· Assisted in trainings as they pertained to the following clinical units, Detoxification, Intensive Care, Cardiac Care, Physical Rehab, Ambulatory Care, and Emergency Room.?


Roosevelt General Hospital Nov 2003-Apr 2005
Portales, NM
NETWORK INFRASTRUCTURE
· Research and recommend viable voice and data solutions and serve as project manager on deployment of VOIP services.
· Coordinate and maintain vendor relationships, and warranties
· Install and Maintain collaborative services; Exchange Server. Mobile computing devices?
· Maintain and administer Active Directory Domain.?
· Construct and implement corporate business continuity, risk assessment, security, and contingency plans.
· Install and Troubleshoot network components like DNS, WINS, DUN and DHCP servers.?


PRI Medical
Salt Lake City, UT Sep 2002-Oct 2003
SENIOR SYSTEMS ADMINISTRATOR
· Develop and maintain set procurement/purchasing strategies for the IT department.?
· Budget Planning and execution of Department Funds.?
· Developed curriculum and in-class training for new hires, and document management systems (mailsite)?
· Developed custom applications with extensive reporting capabilities using SQL server, ACCESS/VBA, Crystal Reports?
· Maintain rule base for Watchguard Soho /Firebox III VPN/ Firewall Appliances and checkpoint firewall on Nokia IPSO.?
· Responsible for Patch Management and application deployment utilizing Hfnetchk Pro and SMS server?
· Part of disaster recovery team, which maintained daily backups, and maintaining server images on
· NAS server (Snap 4200 Series)
· Responsible setting up managed network appliances such as HP Switches and Routers.?
· Maintain user collaboration servers, (Active Directory, Exchange, Blackberry, Live Communicator)?
· Provide daily support (helpdesk/desktop & Server) for core applications within the organization.?


Montevista Hospital Apr 2000 -- Aug 2002
Las Vegas, NV
NETWORK SECURITY CONSULTANT
· Documented Policy changes and developed instructional material for the end users?
· Designed and Implemented overall corporate security policy?
· Setup corporate VPN/Firewall utilizing Cisco pix 501 and Netscreen devices?
· Responsible for setting up a Patch Management Solution utilizing SUS.?


Sage Memorial Hospital May 1999 -- Mar 2000
Sanders, AZ
SENIOR SYSTEMS ADMINISTRATOR
· Developed and maintained various custom built databases around the company, utilizing tools such as postgreSQL, python, MSAccess.?
· Provided in class training for staff members on proprietary software.
· Maintained and administered Active Directory Domain.?
· Setup User accounts in both NT and Exchange server.?
· Perform OS and Application hardening.?
· Configure and maintain VPN and Firewall appliances (IPSO 350/380, Fortigate 60, Netscreen 5XP devices)?
· Maintain daily backups of Exchange Server using Veritas 9.0 back up utility.?
· Install and Troubleshoot network components like DNS, WINS, DUN and DHCP servers.?


Adventist Medical Center Oct 1998 -- Apr 1999
Sandy, OR
SYSTEMS ADMINISTRATOR
· Performed Configuration, Diagnosis and Troubleshooting, of both hardware and software material for a LAN system that hosts 250 PC's and 25 Macintosh computers
· Installed and Upgraded hardware, like; Motherboard, CD-ROMS, Hard Drive, memory, and expansion slots.?
· Installed and Upgraded both Operating and Applications software?
· Provided desktop/tech support to both student and faculty using Lab Software (MS Word, Excel, PowerPoint, Access, and Eudora) and hardware.?


EDUCATION:
Master of Science in Medical Informatics
Allan Hancock College Santa Maria, CA

Certifications
See above


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