IT Professional Resume

Title
IT Professional

Primary Skills
Mainframe Storage Mgmt or Computer Operator

Location
US-KS-Kansas City

Posted
Oct-22-09

Seasoned professional with deep experience in storage management support in MVS environment using DFHSM/SMS/FDR. Well-versed in all functional areas including capacity and configuration planning, storage hardware, and software customization and testing. Skilled communicator, able to clearly present technical information and needs to internal staff, customers, vendors, and corporate management. Solves complex problems and completes projects on time and on budget.


PROFESSIONAL EXPERIENCE

IBM CORPORATION, Staten Island, NY 2002 -- 2009
Technical Services Professional, Information Processing Center
Participated in capacity planning, configuration planning, and performance management Storage Management function. Installed and maintained per the Storage Management function, including coordination and communication of new hardware and software functions related to Storage Systems.
• Part of team that implemented large data migration project involving customer critical production data system. Project accomplished in 3 weeks on project timeline of 2 months, representing 62% ahead of schedule. No negative impact on performance or data loss incurred.
• Streamlined common data pool by increasing available capacity and eliminating bottlenecks and recovering wasted resources. Resulted in more efficient system and storage pool with fewer job abends, which facilitated data usage and reduced batch cycles.
• Converted critical DB2 and IMS databases to SMS management, eliminating manual space management by DBA teams, increasing space usage efficiency and reducing space errors.
• Converted database replication process from EMC Timefinder to IBM Flashcopy, reducing process time from 3 hours to 1. Simplified process to reduce outages and increase online database availability time, replacing costly third party software and hardware.
• Configured, customized, and tested, tracked problems, contacted vendors, implemented overall problem resolution of complex storage related software, including software residing on mainframe and storage hardware.

EMPIRE BLUE CROSS AND BLUE SHIELD, Staten Island, NY 1985 -- 2002
Storage Management Technician, Information Processing Center 1999 -- 2002
Managed Mainframe tape and DASD media resources. Ensured Corporate data availability. Executed data backups and restores. Participated in planning and execution of business continuity testing. Monitored resource availability and usage. Performed problem diagnosis, resolution, reporting, and root cause analysis. Participated in capacity forecasting and planning capacity increases, hardware upgrades and migrations. Participated in software maintenance, customization, and upgrades.
• Part of team that converted 200,000 tape cartridges residing in STK Silo robotics system to IBM VTS/ATL. Reduced daily batch processing time by 25%, reduced number of daily tape offsites from 1000 to 75 tapes, reduced floor space used by 1000 sq ft.
• Part of team that implemented shadow database copy process to support new web based subscriber and provider online inquiry and update system. Installed and configured EMC Symmetrix DASD subsystem and installed and configured EMC software package to support process. Increased efficiency by eliminating paperwork required to process claims by replacing labor-intensive paper-based process with online reporting, support, and inquiry.

RALPH HERLING PAGE TWO

IBM CORPORATION (Continued)
Lead Console Operator, Information Processing Center 1992 -- 1999
Supported system availability and performance to meet corporate service goals. Monitored and managed system resources, including batch processing prioritization and performance to meet daily production schedules. Interacted with Help Desk, Field Engineers, System Programmers to diagnose and resolve problems. Supported Application / System Programmers in Systems tuning and performance. Supported problem escalation, resolution, reporting and tracking process.
Peripheral Equipment Operator, New York, NY 1985-1992
Interfaced with field engineers and console operators on problem detection, diagnosis, and resolution in operating print and tape drive environments. Used software skills in TSO, JES2, and CA1.


EDUCATION

Empire Blue Cross and Blue Shield Training Program, New York, NY
Certification Programs:
JCL for the End Users, Using TSO and ISPF, JCL Utilities, JES2 for Operators, and VSAM Fundamentals, CA7 Basic Operations and Administration


SOFTWARE CERTIFICATIONS

DFHSM, DFSMS, DFDSS, FDR/ABR, ICKDSF, CA7 scheduling software, TSO-ISPF, Omegamon for MVS, MVS JCL and VSAM utilities, JES2, NDM, PC interface using OS2, IBM ES9000 MVS/ESA, IBM z Series MVS, IBM 3494 VTS/ATL Automated Library, STK -- Silo robotics --Software maintenance.
Kodak and HP optical storage systems. EMC Symmetrix, IBM DS8000 series, IBM RVA2.

Certifications
See above


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