Senior Software QA Engineer Resume

Title
Senior Software QA Engineer

Primary Skills
Managed Quality Assurance and testing processes for several organizations

Location
US-CA-San Diego

Posted
Jun-07-07

TECHNICAL SKILLS

Internet:
HTML, XML, SGML, J2EE, Apache, COM, Corba, DOM

Languages:
Java, Visual Basic, Pascal, COBOL, SQL, TCL, UNIX shell scripting, JCL

Databases:
Oracle, DB2, MYSQL, Access, ObjectStore, Paradox

Operating systems:
Windows 2000-03, UNIX (SunOS, Solaris, HP-UX, AIX, Compaq-Alpha), Linux, Apple, IBM OS370

Applications:
MS-Office, Project, JBuilder, Visual Test, MQSeries, ACT, Goldmine, On-Schedule, Crystal Reports, Rational ClearQuest, Rational ClearCase, Visio, Adobe


PROFESSIONAL EXPERIENCE

ID ANALYTICS, INC., San Diego, CA 2006 - 2007
Senior Software Quality Assurance Engineer - Contractor
* Managed quality assurance and testing of Id Analytic's advanced solutions for managing identity risk and preventing identity fraud in the healthcare industry.
* Oversaw configuration management, including the labeling of builds, management of development branches, and merging of code changes using CVS.
* Developed test cases and procedures for use with IBM AIX and Linux
* Oversaw and represented QA in a wide range of communications both internally and with the customer's QA personnel.

FAIR ISAAC CORPORATION San Diego, CA 1999 - 2006
Lead Software Quality Assurance Engineer - Originations Division
* Managed quality assurance and testing of Capstone(R) Decision Manager - a multi-threaded client/server enterprise decision platform for all types of consumer and commercial lending
* Designed and maintained the testing suite for the JAVA API to Capstone(R) Decision Manager, achieving 100% coverage of all supported methods and functions
* Developed test cases and procedures for use with XML, MQSeries, OLE, COM, Windows, and UNIX components. The thorough testing of these modules improved customer satisfaction by reducing the number of open defects by 75%.
* Oversaw and represented QA in a wide range of meetings and at various steps of the Software Development Life Cycle (SDLC). This reduced defect resolution costs earlier in the SDLC and reduced the total number of defects by 50%.

CHRYSTAL SOFTWARE, A Xerox New Enterprise Company, San Diego, CA 1996 - 1999
Software Engineer - Quality Assurance
* Planned and implemented system and regression testing of document component management system using SGML/XML

* Led design and implementation of automated test procedures and methodologies using Visual Test. All automated test modules achieved 100% functionality coverage.
* Oversaw the development of the SQL/TCL based defect tracking system. Led the installation of the system onto 100% of the engineering workstations.

ODYSSEY COMPUTING, INC., San Diego, CA 1995 - 1996
Lead Software Technical Support Engineer
* Managed technical support for a customer base of over 10K people.
* Setup and tested multiple network configurations, including peer to peer, dedicated server, and IDAPI/BDE settings. 100% of the supported network configurations were covered by these tests.
* Designed and implemented integrity and BETA testing modalities on all Windows platforms. The integrity and BETA testing resulted in a reduction of total defects by 50%.

INTUIT, San Diego, CA 1994 - 1995
Software Technical Support Engineer - Contractor
* Supported personal and professional financial/tax products for the DOS, Windows, and Macintosh platforms, resulting in customer satisfaction levels that were among the top in the industry.
* Resolved over 60 customers issues per day.
* Formally recognized for exceptional customer support, thorough technical knowledge and timely resolution of issues

Prior to 1994

GENERAL DYNAMICS CORPORATION, San Diego, CA
Systems Analyst
* Provided COBOL support and maintenance of the integrated financial billing system, resulting in fewer errors and lower accounting expenses.

EDUCATION

MA, Psychology, Western American University, San Diego, CA
BA, Psychology, San Diego State University, San Diego, CA
BS, Business Administration (Information Systems), San Diego State University, San Diego, CA

Certifications
See above


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