Resume of IT Support Professional

Title
IT Support Professional

Primary Skills
Infrastructure Support

Location
US-CA-Antioch

Posted
Jan-04-08

I am an IT Professional with a diverse and solid background and a focus on systems stability and performance. Enterprise level networking, hardware, services and security coupled with a lifetime of customer service. I work well both alone and as part of a team. I love to learn, and am always seeking knowledge and new challenges. I am known as a motivated, proactive self-starter. Currently seeking an entry-level to intermediate position, though lower salaries will be considered with comprehensive benefits.

PROFESSIONAL EXPERIENCE
Seanet Corporation, Seattle, WA 2007
Windows Systems Administrator
Duties included the design, configuration, implementation and maintenance of Windows Server 2000 and 2003 systems. Secure and reliable Windows Web Hosting with IIS 6 and sharepoint services, network-wide spam filtering solutions and DNS maintenance. Coordination, installation and maintenance of in-building metered Ethernet customers. Worked closely with POP providers to provide and maintain a stable and secure dial-up networking environment. Some duties included working with non-Microsoft (primarily OSX Workstations and BSD) systems.

* Promoted to Junior Systems Administrator after only six months in Technical Support Department
* Administered all Windows Web Hosting solutions including Server 2000 and 2003, IIS and sharepoint
* Maintained network environment and services including IIS 6, Apache, BIND, and Postfix
* Configured and maintained Portmaster and RADIUS services for dial-up customers
* Implemented migration and configuration of secure server using Apache + SSL
* Maintained spam filtering solution for all customers using Vircom ModusGate appliance
* Maintained DNS records for all customers
* Worked closely with HVAC engineers to design and submit proposal for efficient and cost-effective data center cooling solutions
* Provided support for all workstations (15+), including Windows 2000/XP/Vista, Macintosh OS-X and Linux
* Coordinated and installed Layer 1 services for in-building metered Ethernet customers in a large-scale environment. Cabling, termination, switching and riser space maintenance of Layer 1 components in a 74 story secure building
* Implemented migration from IIS 5 and Server 2000 to 2003 with IIS 6, including development of proprietary software to automate network interface configuration

Seanet Corporation, Seattle, WA 2006 to 2007
Technical Support
Duties included end-user network and connectivity support for mid-sized Internet Service Provider. Dialup, DSL, Outlook, Thunderbird, MSIE/Firefox/Mozilla/Safari trouble shooting for both PC and Macintosh systems.

* Dial-up and DSL configuration and connection trouble shooting. Mitsubishi, Action Tech, CISCO, 2Wire
* Small-to-mid sized network configuration and support (LAN, vLAN, VPN and Firewall)
* Set up web hosting packages, support end-user virtual mail services, maintain positive image of industry-recognized customer support and satisfaction





Custom Blueprint, Walnut Creek, CA 2003 to 2005
Assistant Manager
Major duties included high-speed production coordination and management. Other duties included sales, shipping, receiving and scheduling. Inside sales, customer relations, computer systems administration and maintenance and print systems design. Training included professional-quality production techniques and technology.

??Formed cohesive customer relations, instilled brand trust and loyalty with a personable, face-to-face sales approach
? Exceeded demand for flexible, duty-oriented performance
? Coordinated production shifts and task assignments
? Managed print network and CAD systems
???Designed custom backup software, helped to implement on-line project revision management services

MD Design Antioch, CA 2002 to current
CAD Operator / IT Support (Contract)
High-quality AutoCAD operator focused on end-project notation of architectural documents. Business computing solutions, small office network design, implementation and maintenance. Quality focused environment with an emphasis on perfection. Other duties included system maintenance, in house plotting, digital content integration and general office duties.

? Designed custom interface tools for the CAD Environment to automate or speed repetitive tasks
? Implementation and maintenance of business network including security auditing and hardening, managed print and plotting services, file sharing and network optimization
? General IT maintenance duties
? Design, configuration and implementation of corporate web and E-mail server


SKILLS

?? Advanced knowledge of network design and security protocols: LAN, vLAN, VPN, honey pot systems, IDS and IPS implementation, m0n0wall, Watch Guard and Sonic WALL firewall systems
??Knowledge of IPv4 sub-netting, entry-level understanding of OSPF, RIP and BGP routing protocols
*?Knowledgeable in UNIX-based Operating Systems, primarily Linux and BSD: Apache, FTP, sendmail, BIND and postfix installation, configuration and maintenance
*IIS 6, Microsoft Sharepoint and Active Directory services
*?Layer 1 installation, CAT5 and CAT6, termination and switching
*?Enterprise-level hardware design and implementation, hardware and software RAID, fiber channel NAS, SMP load balancing
*?Intermediate knowledge of various programming and scripting languages such as ANSI C and SH, good working knowledge of Visual Basic

Certifications
See above


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