Resume of LAN Administrator

Title
LAN Administrator

Primary Skills
Proven Troubleshooting and researching skills, Excellent Lotus Notes skills

Location
US-NY-Bronx

Posted
Apr-06-07

Professional Experience

JP Morgan Chase Bank October 2004 - Present
570 Washington Blvd, Newport, NJ
LAN Account Administrator / Lotus Notes Support

Serve as a Consultant and LAN Admin/Lotus Notes Support for the Private Banking and
Investment Division of a financial service Organization. Act as a primary contact for
All Lotus Notes and LAN support in NY/NJ. Support Lotus Notes R5 and Domino 6
environment.
• Windows Administration via Active Directory including creation/removal/maintenance of NT computer/user group/ accounts
• Using script to create NT homes and shares.
• Creating and supporting NT accounts for trading environment.
• Administering Multiple NDS trees using NW Admin and Console One(NDS version 4.11-6)
• Network account management: Approx 4000 -- 5000 users at any given time. Includes account creation, establishing/adding users to groups, password management, locking/disabling, expiration management, users ID changes and mapping personal LAN drives. Used Windows NT group manager.
• Responsible for the activation of Remote Access Service system, Secure ID/Shiva
• Creation of Lotus Notes /Webmail accounts
• Renaming Lotus Notes/Webmail accounts
• Delete Lotus Notes/Webmail accounts
• Reverse Deletion of both Notes and Webmail.
• Create/Modify/Delete Generic Notes ID's.
• Create/Modify/Delete Shared Mailbox (Mail-in Database). Webform automated ACL group.
• Auto Recertify Notes ID's base on expiration date.
• Converting Notes to Webmail and Webmail to Notes.


Bank of New York September 2003 - October2004
101 Barclay Street, New York , NY
Helpdesk Analyst-Level2

• Provide customer service via phone and Remote desktop support for 20,000 clients daily.
• Excellent Trouble Shooting skills in Lotus Notes.
• Provided support in Lotus Notes 4.5, R5, Domino6
• Granted Administration rights to enable, disable, check rights in Console one, Novell Netware and Windows NT.
• Required to Reset password in Novell, Console One, Peoplesoft, Inform, Windows NT, Mainframe and Citrix
• Provide support in MS Windows 2000, Sametime connect, Seibal Peregrine Service Center.


JP Morgan Chase Bank April 2000 -- August 2003
1985 Marcus Avenue, Long Island NY
Helpdesk Analyst

• Provide exceptional customer service via phone and remote desktop for approximately 25,000 clients daily, assisting with solving problems and providing expedient solutions to meet their needs.
• Responsible for the administration and maintenance of the secure ID(RSA Security) database.
• Responsible for installing/configuring and servicing local/LAN printers for local/ remote users.
• Provide desktop support for local users and extensive knowledge of Lotus Notes 4.5 & R5.
• Administratively granted access to check rights, group assignments, enable or disable users in Novell and Windows NT.
• Provide support in Novell 4.6, Microsoft Windows 2000, Microsoft 97, Lotus Notes, Sametime Connect, Seibal Perigrin Service Center, Remedy and I3 Interactive Client.


Roosevelt Hospital January 1998 -- February 2000
600 West 59th street, New York, NY
Helpdesk Analyst

• Good Troubleshooting and Analytical skills with the ability to Identify the problem before providing the solution. Outstanding communication and interpersonal skills with the ability to listen effectively.
• Provided support in Groupware and CC: Notes and Remedy.

Certifications
See above


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