Resume of Technical Support Specialist

Title
Technical Support Specialist

Primary Skills
MS Windows support, PC hardware support

Location
US-AZ-Phoenix (will consider relocating)

Posted
Jul-26-07

Objective

Continue to pursue and excel in the Information Technology field, by assuming a dynamic and challenging role in on-site and hands-on customer service, technical support, network administration, network security, and project deployment. Continually increase customer service skills, and communicate to all customers' knowledge levels.

Skills

Software

Operating Systems:
Windows XP, 2000, NT 4.0, 95, 98 / 98 SE, 3.11;
Novell NetWare 3.12/4.11;
Red Hat, SuSE, Debian, Ubuntu GNU/Linux

Mail Clients:
Outlook 9x/200x, CC:Mail, MS Mail, Lotus Notes 6.5

Tape Backup:
ArcServe IT

Client Access:
SMS, Magic Desktop

Terminal / X Clients:
IBM ClientAccess, Citrix Metaframe

Imaging / Installs:
Symantec Ghost, Altiris

Hardware

CPUs:
Intel, AMD, PowerPC

Desktops:
Compaq, Dell Optiplex, HP, IBM

Laptops:
Compaq, Dell Latitude, Toshiba, IBM Thinkpad, Gateway, Zenith Data Systems

Routers / Hubs / Switches:
Linksys, D-Link, 2Wire Homeportal

Cabling:
Ethernet Coax, Twisted Pair (CAT5)

Professional Experience

Arizona Supreme Court - Phoenix, AZ PC Technical Specialist
May 2007 to July 2007
· Windows Vista installation with aid of Altiris images, and Windows 2000 Pro/XP support
· Built VMWare Workstation images for use with training room and legacy PC emulations

Perot Systems -- Phoenix, AZ Help Desk Support
October 2006 to April 2007
· PC support at a major local hospital for Windows 2000 / XP on Dell desktops and laptops
· Application support for client/server systems, Active Directory and Outlook 2003 setup

Contract Positions -- Chicago, IL Technical Support
February 2006 to October 2006
· Windows XP support, setting up VPN and wireless access, configuring Lotus Notes 6.5.2
· Windows XP support at Equis Corporation for HP/Compaq desktops and Dell laptops, Office and Outlook 2003 troubleshooting, and used Ghost to apply standard builds

Bahá'í National Assembly -- Evanston, IL Public Safety Officer
July 2004 to January 2006
· Responsible for security concerns; customer service of patrons, employees and volunteers
· Windows XP and PC hardware support of all computers in use by the Public Safety dept.

Great Lakes Naval Base (contract) -- North Chicago, IL Project Support Specialist
August 2003 to July 2004
· Migrated legacy PCs to Dell PCs running Windows 2000 and Outlook onto Active Directory
· Quality control of TCP/IP and proxy settings, and Windows/Outlook technical training
· Short-term migration and deployment assignments under the same contract firm

US Postal Service (contract) -- Phoenix, AZ Desktop Support Specialist
April 2003 to July 2003
· Upgraded Compaq workstations with Windows XP on an Active Directory domain
· Logged trouble tickets under Remedy service management system

Phone Support Contracts - Phoenix, AZ Help Desk Representative
April 2001 to March 2003
· Wireless support for SBC DSL customers, logging calls under Remedy management system
· Administered NT, Novell NetWare, and Exchange user accounts
· Short-term desktop support at Pitney Bowes, American Express and United Healthcare

America West Airlines (contract) -- Tempe, AZ Project Support Specialist
June 2000 to March 2001
· Participated in company wide upgrade of network and client machines from token ring to Ethernet, moved cables to new Cisco Catalyst 3500 routers
· Desktop / help desk support for Office 97, configured Extra! Client for mainframe access

Sentinel Technologies -- Tempe, AZ Network Analyst
June 1998 to June 2000
· Major upgrade project at Boeing for Windows NT 4.0 clients
· Windows 95, 98 and NT 4.0 hardware support, with basic Exchange user administration
· Executed field support of desktop and laptop hardware and software

Contractor -- Phoenix Metro, AZ Technical Support
January 1997 to June 1998
· Assigned at Motorola for support of Iridium project engineers, with Windows NT 4.0 Workstation support, and Windows NT 4.0 Server, Novell NetWare user administration
· Call center, desktop, and field support for Moore Data Management Services

Achievements
Microsoft Certified Professional
Certificates in Windows NT 4.0 Workstation, 4.0 Server, 4.0 Server in the Enterprise, and Networking Essentials

Certifications
See above


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