Resume of Sr. SAN Software Implementation Specialist

Title
Sr. SAN Software Implementation Specialist

Primary Skills
SAN, NAS, Storage administration

Location
US-IL-Chicago

Posted
Jun-04-07

EXPERIENCE

EMC Corporation
Sr. Software Implementation Specialist Chicago, IL 1999 -- Present
Provides custom integration implementation support on involving software, at the
customer site, including pre-site inspection, initial installation, implementation,
customization, integration and outline orientation for the customer. Assist District
Customer Engineer's in Level 1 implementations. Works closely with EMC Sales, Customer
Service, other TSG personnel, Corporate Technical Support and the customer to ensure a
smooth implementation and transition from start-up to integration/production mode
PRINCIPAL DUTIES AND RESPONSIBILITIES
Represents EMC in a professional manner to the customer at all times. May be
required to support and instruct less experienced co-workers, through classroom
training sessions or on-the-job mentoring. Trains customer personnel when authorized
by TSG Management. May occasionally be called upon to act as a back up to Implementation
Manager or to provide team leadership on specific implementations. Performs according to
established safety standards. Reports unsafe situations and recommends improvements.
Prepares, maintains and submits activity/progress reports and time recording/management
reports in accordance with published procedures. Keeps Program Managers and Project
Managers informed of activities, alerting of any issues promptly. Provides updates. Seeks
advice or assistance from TSG management and/or CS Technical Support as required during
difficult customer situations. Works in conjunction with EMC CS colleagues to ensure
effective resolution of technical issues encountered during implementations. Installs
EMC software products in a Mainframe and/or Open Systems hardware environment. Performs
complex and/or extended-stay software implementations. Successfully manages relations
with Customers utilizing negotiation and influencing skills to acquire the internal
and external resources necessary for optimal results. Supports Program Managers,
Project Managers and Solutions Architects in developing Scopes of Work and Project
Plans. May also occasionally support other activities as necessary. Maintains awareness
of existing or potential customer software and machine situations. Proactively alerts
customer and manager of potential problems.

Sr. Technology Consultant
Senior Technology Consultant a presales technical professional that collaborates with CSLs and reps to bring in depth knowledge from within there area of specialization. The qualified Senior Technology Consultant performs job functions requiring strong technical knowledge and professional demeanor. As a partner in the sales process, the Senior Technology Consultant participates in the definition of sales strategy and tactics, and takes ownership of technical account management. The Senior Technology Consultant routinely demonstrates the ability to influence technical decision makers by employing proven technical and marketing skills.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Provides mentoring skills to new employees; Provides specific technical skills & support to all sales campaigns outside of account base. “Assist with the development of responses to RFP's, RFI's, RFQ's, and proposals; Assume technical lead on complex proposals; Review and edit final proposals and approve technical content.” Build technical credibility (customer believes in recommended solution and wants to maintain an ongoing advisory relationship) by developing and delivers high-impact technical presentations. “Keeps abreast of new EMC and computer technology by reading EMC papers, product announcements, and industry publications. Determines how they might impact the customer from an obsolescence perspective and assesses potential opportunities. “Successfully builds relationships with sales team members, partners and customers in support of sales team objectives.” Analyzes customer's business objectives by asking probing questions that are relevant to the customer in order to collect information from customers that enable the sales team to be more effective and responsive to customer needs. " Participates in the fundamental mechanics of the sales call (preparation, call opening, listening, probing, closing and follow through) " Assist in educating sales reps and CSLs on new technologies and new product features and their related business value.” Qualifies sales opportunities in terms of customer technical requirements and establishes EMC's value proposition/position relative to the competition “Qualifies the value of EMC's products (strengths versus competitive products) and quantifies the financial benefits derived from choosing EMC. SKILLS “Good understanding of the competition.” Knowledge of Unix, Windows NT/2000/98, Internet Security, Oracle ERP. “Knowledge of several of the following areas: System installation/configuration, Distributed computing, Storage subsystem architecture, File systems (UFS, NFS, VXFS), Cache architectures, System/process monitoring tools, application performance tuning, capacity planning/ application sizing, Multiprocessing, TCP/IP and general networking, SNMP. " Ability to influence others to achieve results. “Organizational skills.” Time management skills. “Presentation skills.” Communication skills. “Knowledge of appropriate development languages.

Data General Corp A Div of EMC Schaumburg, IL 1997 - 1999
Systems Engineering Consultant
Experienced in maintaining hardware multiprocessor Intel systems and NCD X terminals; Storage
systems, DEC Storageworks, and DLT Tape Libraries; Xylogics/Bay Annex, Livingston Portmaster, USR/3Com Total Control, and Ascend Pipeline Remote access devices and Terminal Servers; Networking equipment including Cisco through 7xxx series, 3Com & SMC Hubs and Switches, and Adtran TSUs; and HP Networked Printers. Managed networks including (alpha and x86), IOS, NT3.5/4.0/2000, Win95/98 and MacOS operating systems; NFS and SMB file-sharing; NIS, NIS+, NT Domain, DNS, Radius, and LDAP Network Directory Services; Sendmail, Netscape Mailserver, Postoffice, MSexchange, messaging agents (using SMTP, POP3, IMAP, and NNTP protocols); Web servers including Apache, IIS and Netscape Enterprise. Implementation configuration and management of Clariion scsi/fibre mass storage devices, Hardware and software implementations.

• Provide technical presentations
• Pre/Post sales support
• Hardware and software implementations
• Provide customer technical training and consultation
• Troubleshoot system integration problems
• Plan network design and configurations
• Support customer installations and troubleshoot them

Anixter, Inc. Mount Prospect, IL 1996 - 1997
Senior Support Engineer
Implemented and maintained networking technologies including 10Mb and 100Mb Ethernet both shared and switched; Frame Relay, Leased Line and Wireless through T1 (1.54Mb) speeds; ISDN, ADSL, and POTS remote access. Familiar with routing technologies including RIP, IGRP/EIGRP, and OSPF. Planned and implemented security solutions

• Provided pre- and post-sales support
• Provided technical presentations
• Provided technical training
• Troubleshoot system integration problems
• Plan network design and configurations
• Support customer installations and troubleshoot them
• Setup lab for major debugging and problem duplication








US Robotics Corporation Skokie, IL 1993 - 1996
DQA Engineer II
• Developed test plans and test suites to simulate customer configurations
• Executed extensive stress and performance tests using sophisticated automation tools
• Tested network software products
• Wrote test plans for new software features and releases
• Developed and tested automated test suites and setup environments for executing tests

Applications Engineer
• Responsible for several different combinations of problem duplication, debugging, beta testing, hardware and software release testing
• Provided higher level technical support for internal support engineers and external customer sites
• Wrote test specifications and reports
• Isolated problems
• Worked closely with R&D and DQA on testing design and release issues

Network Support Engineer
• Provided pre/post-sales onsite and telephone technical support for all US Robotics LAN and remote access products
• Performed in-lab testing, verification, and resolution of customer issues
• Assisted in all pre-release testing of hardware and software products.





Digital Equipment Corporation Schaumburg, IL 1987 - 1993
Customer Support/Special Projects Engineer
• Coordinated service delivery and support
• Collaborated with other service representatives, internal and external of the organization, for support and project completion
• Supported new business opportunities and projects, some of which included
? cabling and wiring
? twisted pair
? coaxial
? fiber hubs
? PC staging network platforms
? remote downloading software applications
• Installed and managed a Novell 3.11 network, UNIX and DOS based multi-user platforms
• Supported the field service organization in a high volume capacity
• Managed customer support center
• Provided product repair and sales support for major accounts
• Setup and structured a desktop repair facility consisting of component level repair and servicing for all brand name laptop, notebook, and desktop PC's

Westech Computer Company Chicago, IL 1986 - 1987
Field Service Support Engineer
• Supported installations, maintenance, and software for minicomputers, microcomputers, PC LAN and WAN topologies
• Supported technical staff on computer equipment and peripherals at major accounts such as:
- First National Bank
- Chicago Tribune
• Supported technical staff on many minor accounts

Alpha Micro Computer System Des Plaines, IL 1984 - 1986
Field Service Support Engineer
• Provided software service, sales support, and service delivery on all types of small and medium computer equipment and peripherals
• Provided technical support for complex systems and their applications

Autologic Incorporated Des Plaines, IL 1980 - 1984
Field Service Engineer
• Installed, maintained, and serviced hardware and software applications for complex computerized phototypesetters
• Supported front end systems used to drive and provide networking services and related peripherals
• Organized and maintained expenses, parts inventory, and customer support plans


SKILLS SUMMARY
Software
• Microsoft Windows NT • DG/Unix • Veritas Backup Exec
• Microsoft Terminal Server • Citrix MetaFrame • Windows 2K/2003 Adv Server
• Microsoft Cluster Server • Citrix WinFrame • Windows 2K/2000 Server
• Exchange 5.0 / 5.5 /2K • Microsoft Office Suite • Windows 2K Professional
• SQL 6.5 / 7.0 /2K • Outlook 2000/2003 • MS Site Server
• SMS Server • PCAnywhere 9.0/10 • IIS Server
• ECC Control Center Suite • EMC Symmetrix • EMC Connectrix Manager
• Sun • HP/UX • AIX
• Brocade/Cisco/McData • Clariion/DMX • Novell


TECHNICAL CERTIFICATIONS
• MCP
• MCSE
• CNA
• CNE
• EMC Eproven

EDUCATION
•

Stratton College
• College credits, 1983
• Business Management/Statistics

Illinois Technical College
• Associates Degree, 1980
• Electro-Mechanical Digital
• Engineering

Devry Technical Institute
• Electronic Certificate, 1977
• Digital/Analog Electronics


References Available Upon Request

Certifications
MCSE, EMC Eproven, CNA


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