Resume of Information Systems Manager

Title
Information Systems Manager

Primary Skills
Coaching and staff support, large scale systems support, coordination of software rollouts, vendor relations.

Location
US-FL-Riverview

Posted
Jun-01-07

Objective:
Seeking a challenging position in Information Systems Management that will utilize my fifteen years of experience to provide opportunities to assist in customer growth by understanding current I.S. resources, developing I.S. staff, and using I.S. to unlock customer potential.

Background:
7 years of management experience
Last 2 years managing a NOC.
ITIL Certified.
Well versed in Microsoft Technologies .
Very familiar with Unix, Netware, and Cisco.
Strong experience in break-fix and change controls.
Strong experience in SDLC.
Largest staff managed was 20, current staff size is 8.


Employment History
PricewaterhouseCoopers Tampa FL
Manager 1 NOC Monitor & Response December 2003 - Present

Responsibilities:
Coach and support staff.
Monitoring of all platforms in the US for PwC (Microsoft, UNIX, VAX, and OS390)
Monitoring all network gear and network attached devices in the US for PwC.
Resolving alarms as SOPs allow, escalating alarms as appropriate.
Investigating new alarms to determine if it can be solved in the NOC vs. escalation.
Writing new SOPs as appropriate.
Training new staff as needed.
Monitoring all data backups for the US.
Completion of all data restores.
Attend or host daily problem management call.
Attend or host weekly field support operations call.
Prepare media for shipment to off-site storage vendor.
Receive expired media from storage, degauss and reuse as necessary.

The current environment is a large scale data center and the US computing infrastructure. We currently monitor 2500 servers, 2000 Microsoft and 500 UNIX servers in the data center. All Liebert UPS equipment and all power levels from each of the two power grids. We also monitor the health of the two redundant generators. We monitor all data center network equipment (routers, switches, and SAN fabrics). We also monitor all SAN equipment.

Additionally we monitor 120 field offices and all of their servers, another 200 Microsoft servers and and of the CISCO networking equipment (routers, switches, VOIP equipment, and wireless access points) and all of the HVAC and UPS equipment.

We monitor all devices on the US network capable of sending an SNMP trap.
Communicate impact of outage to customers and management. Coordinate monthly patching with customers and other stakeholders. Staff growth and development including training on new technologies (i.e. convergence and virtualization).

Prudential Insurance - contract to hire Newark/Woodbridge, NJ
Manager of Information Systems June 1997 - November 2003
Responsibilities:
Managed and supervised the geographically dispersed Open Image domain administrators (Woodland Hills, Minneapolis, Philadelphia, Jacksonville FL, and Newark NJ)

Support and administer all aspects of the change management environment and production environment. Application and server support to 4000+ users.

Plan and coordinate project software implementations with all levels of Customer Management, Software Developers, and Production Support Administrators. Develop software implementation plans for the server back-end and desktops.

Manager of national and local production support personnel. Manage activities of geographically separated Image and Work flow administrators and Production Support Administrators in support of operations. Coordinate support staff scheduling. Negotiate and establish service level agreements with business customer.

Manager of the business department help desk that supports image-enabled applications for the business unit.

Developed and implemented a server consolidation and upgrade effort that resulted in $500,000 cost savings to the department. Implemented department downsizing plan and formed teams to assume responsibilities of downsized personnel.

Walt Disney World Information Systems - BAL Associates Orlando, FL
PC LAN Technician - Contract April 1997-June 1997
Responsibilities: Magic Kingdom end user support for PCs and application software. NetWare 3.12 and 4.1 server support and Windows 98, Windows 95, Windows 3.1, NT 3.51, and NT 4.0 workstation support.

AT&T Information Technology Services - Emerald Information Systems Lake Mary, FL
Unified Global Network Migration
Project Team Leader - Contract September 1996 - April 1997
Responsibilities: Supervise a team of engineers in the conversion of 8,000+ workstations to Microsoft Exchange. This project involved traveling to other AT&T locations across the US, with a team, to combine disparate AT&T LANs to one unified WAN. AT&T ITS is a AT&T business unit that provides networking technology solutions to other AT&T business units.

Charles Schwab - System One Technical Staffing Orlando, FL
NT Administration & Support Contract July 1996 - September 1996
Responsibilities: Support and maintenance of 1400 NT 3.51 Workstations and 200 NT 3.51 Servers. This contract involved trouble-shooting Watermark imaging and NT production servers and workstations.

Recom Inc. - System One Technical Staffing Orlando, FL
Customer Service Engineer Contract April 1996- July 1996
Responsibilities: Primary support to customers and field engineers for: NetWare and Windows NT network operating systems, financial institution to online service center telecommunications and WAN routing, PC applications and operating systems, and all PC and Terminal banking teller applications. Developed a billing and inventory tracking database using MS Access.

The Jim King Companies Jacksonville, FL
Information Systems Specialist June 1992 - April 1996
Responsibilities: Assure the smooth operation of the network and support to WAN users, Maintain servers, workstations, printers, and network equipment. Mail Administrator. Transformed remote LANs into a WAN. Installed and configured NetWare and NT servers. Installed email servers. Implemented CITRIX server, Implemented WAN fax server, and developed 19 custom database applications to support operations.

Certifications:
MCSE, MCP+I, CNA. 4.1, Network+, A+, CDIA, iNet+, ITIL

Education:
Bachelor's Degree St. Leo University

Certifications
See above


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