Resume of IT Strategy Expert

Title
IT Strategy Expert

Primary Skills
Project Management, IT Strategy, Infrastructure, ITIL, IT Governance & Controls, Team Development, Portfolio Management

Location
US-FL-Coral Springs (will consider relocating)

Posted
Jan-10-07


Dynamic leader with strong problem solving, planning, team-building and project management skills. Hands-on, collaborative management style. Skilled in forming internal strategic alliances, driving cultural change and managing the vendor community. Strong communications and presentation skills effective at all levels of the organization. Cost-conscious and results-oriented. Hands-on technical knowledge.

Professional Expertise

PRC, Miami, Florida -- September 2005 to Present

Director, Process Management Office

Responsible for identifying business process improvement needs, establishing methods to optimize or re-engineer existing business processes and facilitate operating efficiencies throughout the enterprise.

• Led a number of cross-functional teams through a coauthoring process to develop and deploy a process mapping methodology resulting in significant, measurable improvements across all operating units
  
  
• Initiated a corporate "Best Practice IS our Standard" campaign to reinforce and invigorate the cultural change necessary to support more disciplined approach to process management
  
  
• Worked with a number of Fortune 500 clients to propagate process improvements and increased operating efficiencies across all client programs
  
  
• Increased Gross Margin and reduced program attrition across key client programs by standardizing processes across all locations
  
  
• Developed New Center selection and planning methodology to support scalable growth
  
  

Office Depot, Delray Beach, Florida -- September 2002 to September 2005

Senior Manager, Program Management Office

Responsible for driving new portfolio management initiatives, project management methodologies, and systems development lifecycles to accommodate and extremely complex global technology architecture.

• Led a diverse team of IT and Business users through a coauthoring process to develop and deploy a standards-based project management methodology resulting in significant, measurable improvements for project success rates and dramatically reduced post-production re-work.
  
  
• Worked to implement a quarterly review process for Business and IT users resulting in an immediate cost reduction of over $30 million by closing non-performing projects, duplicated efforts and initiatives that were not strategically aligned or providing measurable business value.
  
  
• Successfully implemented a Project/Portfolio Management application, allowing users to have access to timely project and portfolio statistics and reporting; providing an unprecedented level of transparency between the IT and Business users.
  
  
• In partnership with the Finance and Internal Audit departments; created the documentation publishing, sign-off requirements and governance framework to support Sarbanes-Oxley compliance.
  
  
• Championed the development of a full IT Leadership Development and technical training program to support building business skills in IT, information gathering, business analysis, and to help users working on "Sunset" systems develop the skill sets necessary to enable their transitions into other technical areas; resulting in increased employee engagement and lower that expected attrition.
  
  
• Developed a very successful, grassroots, project management mentorship program; driving participation from 12 members to over 200 members in the current program.
  
  

BizProLink Corporation, Fort Lauderdale, Florida -- February 2000 to April 2002

Director, Product and Community Development

Responsible for the concept, implementation and management of existing and future site products and services, oversee the strategic direction of all technology efforts, the content and community development, production and partner integration, and data integrity processes.

• Develop personalization strategies utilizing BroadVision technology and 1 to 1 methods resulting in a 300% increase in new user sign-up.
  
  
• Led technology group to develop standards in all areas of IT with a focus on data integrity resulting in a scalable network of over 1500 websites.
  
  
• Produced high level, and-or detailed storyboards, wire frames, mock-ups and prototypes to effectively communicate designs and validate usability studies.
  
  
• Improve and implement QA procedures and policies.
  
  
• Analysis of all log file statistics, click stream and user data.
  
  
• Development and implementation of complete content management system using BroadVision 1 to 1 Enterprise and Oracle database in a Sun Solaris environment.
  
  
• Research, evaluation and demonstration of new technologies and provide cost analysis to all involved parties.
  
  
• Developed and implemented procedures and tools to standardize project management practices and promote adequate communication and project documentation.
  
  
• Responsible for the evaluation and purchase of all new technology needs; PC's, printers, software, networking hardware and telecomm.
  
  
• Establish and maintain enterprise equipment and departmental budgets.
  
  
• Coordinate the communications between the Accounting teams and the technology department to implement software necessary to eliminate double data entry.
  
  

Centrack International, Boca Raton, Florida -- January 1997 to February 2000

Director, Product Development

Responsible for strategic direction of all technology, loyalty programs and customer relationships. Oversee the development of all technology efforts, the content and community development, and new partner integration.

• Developed a highly talented team of customer support, business development and IT professionals.
  
  
• Defined, developed and executed Buyer Development program responsible for 1000% increase in auction participation.
  
  
• Implemented proprietary content and auction management software in a HP and IBM Unix Environment.
  
  
• Provided ongoing coaching and development for team members resulting in 0 turn-over for the entire project.
  
  
• Analysis of all log file statistics, click stream and user data.
  
  
• Developed and implemented improvements to productivity and customer satisfaction, resulting in a 50% increase in customer satisfaction rating.
  
  
• Developed and implemented QA procedures and policies.
  
  
• Conceptualize, define and deliver online B2B auction solutions.
  
  
• Manage search engine presence, successful in getting over 6000 dynamic pages indexed within Google.
  
  
• Responsible for the evaluation and purchase of all new technology needs; PC's, printers, software, networking hardware and telecomm.
  
  
• Review and approval of all telecommunications bills and new service choices.
  
  

Builder's Square, Delray Beach, Florida -- May 1995 to January 1997

Regional Director of Information Systems

• Responsible for the daily operations of 27 stores in the southeast market.
  
  
• Customer service, problem solving and complete P&L accountability.
  
  
• Front end, receiving, bookkeeping, IS, POS, AS-400, and EDI.
  
  
• Large scale POS system changes.
  
  
• Direct supervision of approximately 90 people, responsible for over 5000 employees overall.
  
  
• Compliance with all EEOC and OSHA regulations.
  
  
• Safety and loss prevention video systems.
  
  
• Establish and maintain regional, store and project equipment budgets.
  
  
• Hiring, training, counseling, and performance evaluations.
  
  

Home Depot, Atlanta, Georgia -- January 1986 to April 1994

MIS Manager

• Responsible for daily store operations.
  
  
• Customer service, problem solving and complete P&L accountability.
  
  
• Front end, receiving, bookkeeping, IS, POS, AS-400, and EDI.
  
  
• Large scale POS system changes.
  
  
• Direct supervision of approximately 75 people, responsible for over 250 overall.
  
  
• Compliance with all EEOC and OSHA regulations.
  
  
• Safety and loss prevention video systems.
  
  
• Hiring, training, counseling, and performance evaluations.
  
  
• Opened 12 new stores in 6 states.
  
  

Education & Certifications

Nova Southeastern University -- MBA
Florida Atlantic University -- Bachelors - Computer Science

Technical Expertise

Systems: UNIX, Windows 95, 98, NT & 2000, Linux, Novell, AS-400
Hardware: Avaya, Cisco, Sun, IBM, HP, Seagate, 3Com, Xircom, NetGear, APC, Firewalls
Software: BroadVision, Citrix, Microsoft Word, Outlook, Excel, Power Point, Front Page, Access, SQL, Project, Oracle, Interwoven, Siebel, SAP, Crystal Reports, MQSeries, IBM Websphere RoboHelp, FoxPro, FTP, Telnet, Dreamweaver, Macromedia, Norton Utilities, 20/20, Quick Books Pro, GoldMine, Photoshop, Corel Draw, PlanView, Pacific Edge Project Office and Portfolio Edge, PeopleSoft, ChangePoint
Networking: DNS, WINS, DHCP, HOSTS, TCP/IP, IPX/SPX, SMTP, POP, VPN, FTP

Professional Affiliations

National Association of Female Executives, South Florida Technology Forum, Open Directory Project
Regional Chapter Director, Women in Technology International (WITI)

Certifications
See above


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