Resume of Program/Project Manager

Title
Program/Project Manager

Primary Skills
MicroSoft Professional

Location
US-GA-Atlanta

Posted
Aug-31-07


SUMMARY OF QUALIFICATIONS
• Business background
• 9 years successfully managing high risk, multi-million dollar budget projects, having significant corporate impact
• 30 years of positive impact to sales and sales support efforts, managing sensitive customer interface
• 30 years of telecommunications/data experience
• Leadership and Team-oriented
• Builds successful lasting teams and relationships
• 9 years experience in development, support and life cycle management of software applications for internal/external use
• Experience and working knowledge of Change Management process and development
• Significant Wholesale/Retail Customer contact expertise (IXC, CLEC, ILEC, FEMA, White House Communications, GSA, Chase Communications, BellSouth Mobility/Cingular)
• Microsoft Office Professional proficient
• BellSouth Project/Program Manager Certified
• PMP Advanced Certification Candidate

PROFESSIONAL EXPERIENCE
BELLSOUTH BUSINESS/BELLSOUTH LONG DISTANCE
Atlanta, Georgia
Project Manager III -- Sales Support
June 2002 to Present
Successfully managed cross functional team in the development of custom solutions for the retail market that could not be satisfied with the standard products available. Insured the developed solution could be properly ordered, implemented, and billed. Reported results to senior management.

BELLSOUTH INTERCONNECTION SERVICE OPERATIONS
Atlanta, Georgia
Project/Program Manager III -- 1998 to 2002
Spearheaded cross functional teams responsible for development and implementation of software applications to allow customers/competitors access to specific area of BellSouth's customer database. The applications provided the means for customer/competitors to review client records, generate orders, and maintain service for their customers. Developed and executed migration strategies for customers/competitors to move to updated versions of applications. Established critical trouble reporting, testing, and software release procedures to integrate with customers/competitors OSS systems. Successfully presented applications for third party testing audits and regulatory staffs. Provided documentation for BellSouth long distance relief testimony. Developed metrics reported to senior management and regulatory bodies. Recognized for outstanding contributions in this arena.
• Successfully managed internal and external program/project managers (50) in the negotiation, development, test, and execution of a major industry release per specifications generated by the National Ordering and Billing Forum.
• Directed cross functional teams in the successful development of applications (i.e. Service Order Tracking System, Parsed Customer Service Records, Change Control Management, etc.) from planning to delivery - on budget, on time, in scope.
• Managed cross functional team in the implementation of the CLEC EDI application on BST's new EDI platform. Developed and executed migration strategy from old platform to new platform.
• Established EDI User Group to facilitate dialog, communicate critical information, and channel user concerns. Recognized by several regulatory bodies for achievement in managing the EDI application and users.

BELLSOUTH INTERCONNECTION SERVICE OPERATIONS
Atlanta, Georgia
Systems Designer/Project Manager II -- 1996 to 1998
Designed, negotiated, sold, and implemented complex network solutions associated with Wireless Carriers. Developed long and short-term goals with BellSouth Account Teams. Established extended account teams focused on enhanced continuity of service. Led support effort to manage, service, and implement strategies that eliminated outside intrusion. Led development of internal and external focus groups to promote BellSouth positioning in the marketplace. Recognized for outstanding contributions in the wholesale market.

BELLSOUTH BUSINESS
Atlanta, Georgia
Systems Designer/Project Manager -- 1987 to 1996
Designed, negotiated, sold, and implemented complex voice and data solutions associated with the retail market. Developed and managed short term and long term goals of BellSouth Account Teams. Developed strategies to minimizing competitive encroachment through extension of the account team and enhancement of daily service. Led development of “communities of interest” which enhanced BellSouth positioning in the marketplace. Recognized via Achiever's Club, Department Head Awards, and customer letters for outstanding contributions to BellSouth's sales/marketing efforts in the retail market.

BELLSOUTH BUSINESS
Atlanta, Georgia/ Charleston, SC
Account Executive, MLO Manager/ Service Consultant
1977 to 1987
Created and implemented successful account plans with BellSouth/AT&T Account Teams that solidified and enhanced positioning with customers. Coordinated implementation plans with regard to strategic customer plans. Developed and executed successful response plans for critical customer situations associated with disaster recovery and national security (FEMA, DOE, White House Communications, etc.). Recognized for outstanding contributions in the retail/government markets.


EDUCATION
VANDERBUILT UNIVERSITY
Bachelor of Science, Chemistry

LIMESTONE COLLEGE
Bachelor of Science, Business


REFERENCES
Available upon request

Certifications
See above


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