Resume of Desktop Technician

Title
Desktop Technician

Primary Skills
Senior Network/Computer Operator and Help Desk Tech

Location
US-NV-Las Vegas

Posted
Feb-05-08

My resume reflects 10+ years dependable and effective service with Windows 3.11 98, NT, 2000, and XP support in installs, configuring, upgrading and trouble shooting, plus 3 years with HIPAA and ISO 9001 environments. Also VMS, client/server, some Unix, and IBM 308x/390 mainframe/desktops support. Familiar with client/server/mainframe, hardware/software, cabling, LAN/WAN, TCP/IP, DHCP, printer, batch, backup and restore operations along with MS Office, Outlook, Exchange Server plus Active Directory. Extensive customer/vendor support also provided. Salary consideration is open. Available immediately. All shifts, all days and overtime. U.S. Citizen. Cover letter re: Customer, Casino, and people skills provided on request.


DESKTOP / NETWORK / HELP DESK / CUSTOMER ENGINEER / COMPUTER OPERATIONS

EXPERIENCE


Wynn Resort and Casino/IT Strategies International 09/2007-02/2008
Desktop Technician
Providing desktop/laptop support on Windows 2000/XP HP, Dell and IBM PC's for hardware/software problem resolution including network connectivity, software imaging, application installation and configuration for end users in business, retail, food/beverage and casino operations. Skilled in providing timely and professional resolutions for executives, casino and back of house personnel in a time pressured environment. I excel and take pride in
the customer relation skills I have developed over the years in IT, especially in this Five Star, Five Diamond rated establishment.

Kforce Staffing/Sunrise Hospital, Las Vegas NV 09/2006-06/2007
Deskside, Network and Help Desk Support
Long term assignment in a large health care environment providing critical support for Windows 2000, XP and various proprietary systems for medical and users ranging from technicians to doctors and nurses.

No Fault Asphalt, Mt View CA 03/2006-05/2006
System Admin/Internet Research
On call for PC desktop and LAN support. Primarily provided research at owners request via web for equipment availability, new construction technologies and competitive bidding services and publications. Also PC desktop support.

Broadcom Corporation, San Jose CA 02/2006-04/2006
Software Installation
Provided software (email and browser) upgrades for company's San Jose and Santa Clara California locations.

Kaiser Hospital, San Jose CA 10/2005 - 01/2006
Desktop Tech Support
Assigned to Kaiser Santa Teresa Hospital in San Jose via Spherion Staffing for contract assisting Project Manager in software builds and domain migrations of Windows 2000 PC's. Also swapped old pc's and monitors for new and made appropriate configuration adjustments to user profiles.

BancTec Services/Borland, Scotts Valley CA 06/2005-08/2005
Desktop Technician
Contracted to Borland Software for moves, installs, updates and troubleshooting of desktop equipment (PC's, Sun and Mac) in their Scotts Valley, California location.

El Camino Hospital, Mt. View CA 04/2003 - 03/2005
Help Desk - Customer Support, Senior Computer Tech
Contracting, then perm hospital tech support in help desk/ computer operations for Win95, 98, 2000, Desktop software and hardware. Also 1st tier support for server room IBM AIX, Win2000, XP and Sun Solaris TCP/IP servers and VOIP wireless Vocera communications. Help Desk calls from RN's, MD's and business units for minor to major desktop and system interruption to resolution/documentation using Track-IT incident software. IBM/Dell desktop/laptop primary user hardware running WinXP/2000. Also ran production and batch jobs, backups and print jobs.

Dominican Hospital, Santa Cruz CA 03/2003 - 05/2003
Desktop Support Tech
Contracted to Perot Systems to upgrade Windows 9x desktops to Win 2000 OS via image. Over 115 units completed. Also closed open incident reports from medical staff for application error, printer problems and connectivity issues using "Remedy" for tracking.

Venture Associates, Los Gatos CA 12/2001 - 04/2002
Desktop/Network Field Engineer
On-site and field support for Windows desktops/servers, TCP/IP networks, printers, voice and email systems. Management sought feedback for policies and procedures relating to new IT staffing service being offered by company. Hardware/software upgrades, installations and configurations plus normal IT trouble shooting and problem resolution effectively provided. Light vendor relations also supported.

PRIMEDIA Equipment Watch, San Jose CA 04/1995 - 06/2001
Desktop Manager, Vendor Liaison and Network Admin
Maintained a LAN/WAN Windows 2000/NT/9x Network in San Jose, San Francisco and Long Beach California. Environment consisted of Windows (NT/2000/98) and VMS Alpha servers plus desktops and LAN/WAN. Applications included MS Office 2000/97, Outlook 97/2000 and proprietary applications. Directly involved in desktop and network time critical problem resolutions. Participated in Win 9x/NT to Win 2000 Desktop/Server, Exchange and Outlook migration. Executed backup/restore services for all departments. Provided installation, configuration, upgrades and problem resolution (hardware and software) in a timely and professional manner throughout tenure. A proven and reliable administrator with multi-tasking skills offering user, customer and vendor support via on-site and remote control presence.

COUNTY HOSPITAL OF MONTEREY PENINSULA 10/1994 - 03/1995
Senior Computer Operator
Provided support to hospital staff for desktops, dumb terminals and printers. Also performed nightly and weekend backups for VAX Clusters and a variety of turnkey medical systems.

GTE GOVERNMENT SYSTEMS, Mt. View CA 03/1990 - 04/1994
Senior Network/Computer Operator and Help Desk Tech
Monitored and supported, systems/networks in an IBM MVS/XA multi-CPU environment. Trained new and junior Computer/Network personnel. Data Center supported large local campus of 2000 end users plus critical East Coast network connections.


SOFTWARE KNOWLEDGE
WINDOWS 3x 9x NT 4.0/2000/XP TCP/IP LAN MANAGER OUTLOOK 97/2000
EXCHANGE 2000 CC:MAIL CA-7/11 Auto Scheduler JES2,NJE,JCL ACF2 Security
Track_IT Remedy MS OFFICE OPEN VMS VTAM CITRIX PC ANYWHERE MSOFFICE VERITAS RIGHT FAX DOS NETVIEW BACKUP EXEC IMS ARCSERVE DB2 MVS/XA TSO CICS

HARDWARE KNOWLEDGE
IBM, DELL, COMPAQ PC; BROUTER NIC HUBS MOTHERBOARDS HDD DEC ALPHA 2100 PATCH PANEL CSU/DSU IBM 308x/390 LEGACY SYSTEMS DELL/COMPAQ/HP NORTEL NORSTAR PBX

EDUCATION
WINDOWS 2000 MCSE in Progress
WIN 2000 Professional/Server Diploma, New Horizon Technical, San Jose, CA 2001
WIN NT 4.0 Workstaion / Server Diploma, Wave Technologies Training, San Jose, CA 1997
LAN/WAN/Desktop Diploma, Computer Training Academy, 1994 San Jose, CA
Computer Science at De Anza College Cupertino, CA
Petroleum Technology Orange Coast College, Costa Mesa CA
Business/Accounting at University of Nevada Las Vegas, Nevada

Certifications
See above


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