Technical Support Resume

Title
Technical Support

Primary Skills
Technical Support

Location
US-UT-Salt Lake City

Posted
Jun-04-09

Desired Industry: Computer Help Desk Availability Date: 5/18/2009
Desired Job Location: Salt Lake City, UT and surrounding areas U.S. Work Authorization: Yes
Type of Position: Full-Time Permanent Willing to Travel: Yes
Desired Wage: $12.50 per hour Willing to Relocate: No
Highest Degree Attained: Some College Willing to Telecommute: Yes

SUMMARY

A challenging position using proven customer service and technical skills.

PROFILE

Comptia A+
Dell XPS Certificate
Clearwire ISP Certificate
34 months of customer oriented, technical call-center phone support experience.
Computer programming languages
• Slightly familiar with: C++, Microsoft Visual Basic®, Java
Software
• Platforms:, Microsoft Windows XP, Microsoft Windows Vista, MS-DOS
• Microsoft Office 2003 & 2007 and similar programs.
• 53 wpm typing speed
EXPERIENCE

Technical Support 2007-Present
Dell project for Teleperformance USA
• Gained excellent experience in computer operations, problem solving and various types of hardware/software configurations.
• Developed rapport with customers to be able to offer hardware/software solutions to their satisfaction.
• Acknowledging current hardware/software problem, finding resolution through different means.
Technical Support 2006-2007
Clearwire project for Teleperformance USA
• Gained excellent experience in computer operations, problem solving and various types of hardware/software configurations.
• Communicated complex issues with corporate executives and Network Operations Center.
• Managed 30 level 1 agents, call times, call issues towards resolution, breaks and lunches.
• Due to project downsizing, transferred to Dell Project.
Food Service Specialist 1997-2006
United States Army / Utah National Guard
• Earned various awards for excellent service.
• Honorable discharge from US Army and Utah National Guard
EDUCATION

Utah State University 2006-2008
Salt Lake City, Utah
• Attended for partial credit hours for Computer Science AS degree.

Salt Lake Community College 2009-Present
Salt Lake City, Utah
• Currently attending to obtain additional credit hours for completion of Computer Science AS degree.




References available upon request

Certifications
Comptia A+
Dell XPS Certificate
Clearwire ISP Certificate


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